Aquila

Customer Support Specialist

Aquila

full-time

Posted on:

Location Type: Remote

Location: California • United States

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About the role

  • You will manage incoming support requests, triage emails and calls, create tickets when needed, and resolve issues efficiently.
  • Provide real-time assistance and follow up consistently to ensure resolution and client satisfaction.
  • Collaborate closely with Developers and Business Analysts, actively engage in group communication channels to share findings, and contribute to efficient, client-focused solutions.
  • Gather client feedback, communicate enhancement requests to Product and Development teams, and train clients on new releases.

Requirements

  • 2+ years of experience in technical customer support, ideally in a startup or high-growth environment.
  • Proficient with Microsoft Office, databases, and remote access tools.
  • Must be available to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST).
  • Comfortable learning and adapting to new technologies, including chatbots, automated ticketing systems, and AI-enhanced help desk platforms.
  • Analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills.
  • Excellent verbal and written communication skills, enabling you to build relationships and earn trust with ease.
Benefits
  • Challenges. You are seeking a customer support role where no two days are the same.
  • Impact. At Infinity, we have built a focused, fun, and collaborative remote environment where talented individuals come together to create something meaningful.
  • Professional growth. You will work alongside a manager who brings a coaching mindset to leadership; someone who wants to support you as a valued team member and unique individual.
  • Continuous learning, internal mobility, and advancement opportunities within Infinity, Aquila, or another business line.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical customer supportticketing systemsdatabasesMicrosoft OfficechatbotsAI-enhanced help desk platforms
Soft Skills
analytical skillsdetail-orientedclient-focusedcritical thinkingproblem-solvingorganizational skillsverbal communicationwritten communicationrelationship buildingtrust building