Aquila

Financial Planning and Analysis

• Take ownership of the Financial Systems product line.
• Define, prioritize, translate and oversee new features and enhancements.
• Collaborate with Development team on system design and business analysis.
• Work closely with clients to create Statement of Work for new features or products.
• Contribute to the pre-sales process during RFPs, demos, and contract negotiations.
• Play a key role in the multi-year modernization of our financial software platform.
• Partner with the General Manager and VP of Operations on product roadmap and modernization initiatives.
• Lead discovery and design sessions to explore the feasibility of proposed features.

Product Manager, Financial Software

• Take ownership of Financial Systems product line
• Define, prioritize, translate, and oversee new features and enhancements
• Collaborate with Development team on system design, business analysis, and deployment of new functionalities
• Create Statement of Work for new features or products
• Participate in pre-sales process during RFP’s, demos, and contract negotiations
• Ensure delivery plans are in place and backlog issues are prioritized
• Represent Emphasys at industry and user conferences

Solutions Engineer

• Implement and configure. You will lead the end-to-end implementation of Emphasys solutions for assigned clients.
• Engage and train. You will run remote meetings, webinars, and training sessions that build user confidence and adoption.
• Support and test. You will provide Tier 2 escalation support and assist with testing new releases.
• Consult and advise. You will review client workflows, recommend best practices, and guide organizations through process improvements.
• Document and deliver. You will prepare project documentation, maintain progress tracking using internal tools, and ensure milestones are delivered on time and on budget.

Housing & Financial Software Implementation Consultant

• Lead budgeting, forecasting, and analysis for two subsidiaries
• Drive business performance by analyzing trends and presenting recommendations
• Oversee financial reporting and ensure compliance with GAAP and IFRS
• Optimize processes and improve financial reporting, reconciliation, and controls
• Collaborate with local teams for accurate financial reporting and cash flow management
• Provide financial guidance on acquisitions and operational improvement projects
• Present findings to senior leadership with executive-ready presentations

Bilingual Finance Manager

Full-stack Engineer

• Write resilient, scalable, and high-quality code in C# for back-end development and HTML and JavaScript for front-end work
• Test own work before passing to QA, ensuring functionality and reliability
• Work on projects ranging from new feature development to system enhancements and third-party integrations
• Guide offshore developers and contractors from a technical perspective; provide mentorship and coaching
• Collaborate with senior developers, Technical Lead, QA, and DevOps to solve complex problems and design effective solutions
• Translate business requirements into practical solutions, review API documentation, and implement features per product priorities
• Participate in team meetings, code reviews, and design discussions to ensure alignment and continuous improvement
• Document processes, share lessons learned, and provide feedback on workflow enhancements
• Own projects end-to-end, including scaling, APIs, service-driven architecture, and supporting the system’s migration to Microsoft Azure

Senior Software Engineer

Software Engineer

• Support data quality and customer success by identifying and correcting data inconsistencies and assisting with custom data requests
• Diagnose and resolve SQL issues, conduct SQL diagnostics, troubleshoot performance issues, and provide on-call support
• Design and deliver reports using SSRS and Crystal Reports and maintain critical compliance and client-specific reports
• Lead data migrations and transformations from competitor systems into Emphasys products
• Collaborate in Agile teams participating in ceremonies and working closely with Developers, QA, and Business Analysts
• Monitor and tune SQL queries, indexes, and procedures to improve performance and scalability
• Document and share knowledge, maintaining documentation for database changes, migrations, troubleshooting steps, and fixes

SQL Developer

• Manage and strengthen the database layer for housing management solutions
• Hands-on with SQL Server, report development and troubleshooting
• Query and index optimization, data migrations, and troubleshooting
• Work closely with Developers, QA, and Business Analysts in an Agile team
• Support data quality and customer success by identifying and correcting data inconsistencies
• Diagnose and resolve SQL issues and provide on-call support when urgent problems arise
• Design and deliver reports using SSRS and Crystal Reports
• Lead data migrations and transformations from competitor systems
• Monitor and tune SQL queries, indexes, and procedures for performance and stability
• Create and maintain clear documentation for database changes and troubleshooting

• Manage and strengthen the database layer for Emphasys housing management solutions
• Hands-on work with SQL Server, report development, and troubleshooting
• Perform query and index optimization, data migrations, and troubleshooting
• Work closely with Developers, QA, and Business Analysts in an Agile team; report to the Data and Reporting Manager
• Support data quality and customer success by identifying and correcting data inconsistencies and assisting with custom data requests
• Diagnose and resolve SQL issues, conduct SQL diagnostics, and provide on-call support when urgent problems arise
• Design, build, and maintain critical reports (government-mandated compliance reports and client-specific requests) using SSRS and Crystal Reports
• Lead data migrations and transformations for customer migrations from competitor systems
• Monitor and tune SQL queries, indexes, and procedures to improve performance, scalability, and stability
• Create and maintain documentation for database changes, migrations, troubleshooting steps, and permanent fixes
• Contribute to team knowledge sharing, mentoring, and participation in enterprise-scale projects

Customer Support

• Serve as trusted point of contact for a portfolio of 20 to 40 clients across the United States and Canada
• Manage incoming support requests, triage emails and calls, create tickets when needed, and resolve issues efficiently
• Provide real-time assistance via phone, chat, and email, including password resets and functionality questions
• Research and document solutions to complex issues, review historical data and past tickets, and leverage internal team knowledge
• Collaborate with Developers and Business Analysts and engage in group communication channels
• Participate in team meetings, training sessions, and webinars
• Gather client feedback, communicate enhancement requests to Product and Development teams, and train clients on new releases
• Work hours aligned to 9am - 5pm PST to support clients in the United States and Canada
• Report to the Senior Manager, Customer Success

Customer Support Specialist

• Manage and strengthen the database layer at the core of housing management solutions
• Hands-on with SQL Server, Report Development and Troubleshooting
• Query and index optimization, data migrations, and troubleshooting
• Work closely with Developers, QA, and Business Analysts in an Agile team
• Support data quality and customer success by identifying and correcting data inconsistencies
• Diagnose and resolve SQL issues and provide on-call support when urgent problems arise
• Design and deliver reports using SSRS and Crystal Reports
• Lead data migrations and transformations from competitor systems
• Participate in Agile ceremonies and collaborate to design, test, and deploy new features
• Monitor and tune SQL queries, indexes, and procedures to improve responsiveness and throughput
• Create and maintain clear documentation for database changes, migrations, troubleshooting steps, and permanent fixes

• Lead end-to-end implementation of Emphasys solutions for assigned clients, including project set-up and scheduling
• Configure software, provide training, and produce documentation to ensure smooth transitions
• Run remote meetings, webinars, and training sessions; occasionally travel for client engagements including an annual conference
• Provide Tier 2 escalation support and assist with testing new releases; contribute insights to developers
• Review client workflows, recommend best practices, and guide organizations through process improvements
• Participate in product demos and proposals to support sales
• Prepare project documentation, maintain progress tracking using internal tools, and ensure milestones are delivered on time and on budget
• Report to the Director of Professional Services

Housing and Financial Software Implementation Consultant

Sales

• Establish and own the sales function for Plurilogic’s ERP platform for schools (SIS, accounting, admissions, library)
• Drive year-over-year revenue growth through new customer acquisition and upselling to existing customers
• Lead sales opportunities from lead through contract execution and manage sales targets and KPIs
• Recruit, coach, and develop a scalable sales team; lead weekly team meetings on KPIs and pipeline reviews
• Maintain real-time oversight of CRM, deliver accurate forecasts and monthly projections, and manage the annual sales budget
• Collaborate with Marketing, Product, and R&D to analyze market trends and inform go-to-market strategies, including AI initiatives
• Build trusted relationships with school directors and administrators and represent the company at client sites and industry events
• Own Microsoft education licensing sales as part of Plurilogic’s CSP Direct reseller program
• Report to the General Manager of the Montreal office and contribute market insights to leadership

Director of Sales, Bilingual

• Triage incoming cases, calls, and chats related to financial aid software, ensuring timely and accurate responses
• Assist school administrators with interpreting financial aid policies, regulations, and system functionality
• Offer real-time support through chat and phone; provide same-day responses whenever possible and maintain consistent follow-up
• Participate in "swarm" problem-solving sessions; engage in group communication channels to resolve complex issues
• Contribute to development of knowledge base articles and standard operating procedures
• Serve as a trusted resource for financial aid professionals, guiding institutional staff on compliance, packaging processes, and regulatory guidelines
• Collaborate with internal teams and report to Director, Product Strategy & Operations

Financial Aid Specialist

Customer Success Manager

• Trusted partner to a portfolio of clients across the lending industry and related verticals.
• Guide customers through onboarding, implementation, engagement, and expansion.
• Monitor platform usage, identify opportunities for improvement, and partner with internal teams.
• Share client insights with technical stakeholders, spot upsell and cross-sell opportunities, and prepare data-driven reports.
• Assist Onboarding Specialist with implementation tasks, configure accounts, train users, and coordinate with external partners.
• Provide customer support, review API requests/responses, analyze customer data, and occasionally manage PHP code.
• Maintain proactive client communication, advise on best practices, and optimize client operations.
• Prepare reports highlighting improvement areas and flag emerging issues.
• Continuously refine onboarding and support procedures to deliver exceptional experience.

Customer Success Specialist

• Serve as trusted point of contact for a portfolio of 20–40 clients across the United States and Canada
• Manage incoming support requests via phone, chat, and email; triage inquiries and create tickets when needed
• Troubleshoot technical issues, provide real-time assistance, and follow up to ensure resolution and client satisfaction
• Research and document solutions using historical data and past tickets
• Collaborate with Developers and Business Analysts to resolve complex issues and communicate findings
• Gather client feedback, communicate enhancement requests to Product and Development teams, and train clients on new releases
• Participate in team meetings, training sessions, and webinars to ensure alignment and ongoing development
• Full-time, fully remote role with working hours aligned to 9am - 5pm PST within the United States or Canada

• Assist the Onboarding Specialist with guiding new clients through implementation, compiling assets, configuring accounts, training users, and coordinating with external partners.
• Serve as first point of contact for client questions, offering solutions and advice; handle technical tasks like reviewing API requests/responses, analyzing customer data, and occasionally managing PHP code.
• Maintain proactive client communication, advise on best practices and product usage strategies.
• Identify upsell/cross-sell opportunities, advocate for custom solutions via professional services, and prepare data-driven reports.
• Refine onboarding and support procedures to ensure client retention and low churn.
• Full-time, fully remote position based in the United States or Canada, with working hours aligned to 9 am–6 pm EST.