Salary
💰 SGD 5,000 per month
Job Level
JuniorMid-Level
About the role
- Effectively solve customer inquiries via phone and email
- Hold a high bar for Support when owning customer interactions
- Identify, document and follow up with engineers on product bugs and features
- Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
- Recognize errors and draft improvements to content in the external Support Center and internal documentation
- Collaborate with members of other teams to root out answers and be a resource to teammates
Requirements
- The ability to provide support fluently in English
- Genuine curiosity about people and business and ability to inspire passion in others
- Experience in direct customer or client-facing roles
- Interest in implementing feedback and dedicated to improving skills and work
- Strong organizational, analytical, written and verbal communication skills
- Superb attention to detail
- Ability to quickly adapt to new situations and think on your feet
- Excellent time-management skills
- A desire to help people and improve the community experience
- Right to work in Singapore (role requires in-person work at our Singapore office)