Padlet

SEO Marketing

• Write blog posts, flyers, and other marketing materials to inform users about our latest and greatest launches.
• Create how-to videos to show how best to use our products.
• Manage social media accounts and communities so people don't think we are anti-social (we are; we just don't want people to think we are.)
• We're a small team. People wear many hats. We may ask you to write non-marketing stuff. E.g. it would have been nice to have had some help writing this job description.

Content Marketer

Customer Support

• Effectively solve customer inquiries via phone, email
• Hold a high bar for Support when owning customer interactions
• Identify, document and follow up with engineers on product bugs and features
• Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
• Recognize errors and draft improvements to content in the external Support Center and internal documentation
• Collaborate with members of other teams to root out answers and be a resource to teammates

Padlet

Content Marketer

Customer Support Associate

Account Executive