Padlet

Product Manager

• Work closely with sales and support teams to understand the needs of school and district administrators.
• Define and ship features that make it easier for schools to adopt and manage Padlet at scale.
• Partner with engineering, design, and customer success to build intuitive administrative tools that drive adoption and retention.
• Champion the voice of schools inside the company.
• Build tools that help schools manage rosters, licenses, integrations, and compliance.
• Enable school leaders to see the value Padlet is bringing to their teachers and students.
• Help make Padlet the default classroom collaboration tool from kindergarten to college.
• Work in-person at the San Francisco office and collaborate cross-functionally.

Product Manager, Schools

Customer Support

• Effectively solve customer inquiries via phone and email
• Hold a high bar for Support when owning customer interactions
• Identify, document and follow up with engineers on product bugs and features
• Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
• Recognize errors and draft improvements to content in the external Support Center and internal documentation
• Collaborate with members of other teams to root out answers and be a resource to teammates

Customer Support Associate

• Effectively solve customer inquiries via phone, email
• Hold a high bar for Support when owning customer interactions
• Identify, document and follow up with engineers on product bugs and features
• Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
• Recognize errors and draft improvements to content in the external Support Center and internal documentation
• Collaborate with members of other teams to root out answers and be a resource to teammates

Customer Support Associate, English and Korean

Executive Assistant

• Provide day-to-day support to the CEO, including managing the CEO's calendar and prioritizing commitments.
• Assist with inbox management, triaging communications and drafting responses.
• Proactively track and follow up on the CEO's tasks and commitments to ensure completion.
• Oversee office operations, including vendor relationships, workspace optimization, documents and filing, basic financial operations and billing, and cross-team communication.
• Plan team off-sites and activities.
• Provide light personal support, such as booking appointments, coordinating personal travel, handling paperwork, and managing occasional personal errands.

Executive Assistant, Operations

Product Designer

• Design of beautiful new products and features across mobile and web.
• Coach less experienced designers in the design team.
• Help hire more designers, if necessary.
• Put Padlet in the hands of a billion people.
• Build software for a good education, enabling visual content creation and collaboration in classrooms worldwide.