Nory

General

• Support the full permit application cycle for approximately 8 individual summer camp locations.
• Prepare and submit required NYC DOH forms and documentation.
• Track submission statuses, inspection schedules, and communication with DOH representatives.
• Maintain accurate digital records of all permit-related documents and correspondence.
• Communicate updates and requests to internal teams (Site Directors, Operations, and Leadership).
• Assist in organizing required compliance materials for DOH inspections (e.g., medical logs, staff forms, site documentation).
• Provide ongoing administrative and logistical support during permit review and inspection periods.
• (Optional Extension) During the summer season, collaborate with Site Directors and camp staff to ensure continued compliance and assist in addressing DOH requirements as well as assisting Site Directors with inspections. Additional tasks may include communicating with NYC DOH & OATH for possible summons results & attendance.

Summer Camp Permits Coordinator

Social Media Manager

• Instagram Strategy & Growth: Develop, curate, and manage a structured, high-impact Instagram content calendar. Intentionally grow our followers and engagement metrics, focusing heavily on community impact rather than just vanity metrics.
• Video-First Content Creation (Primary Focus): Produce, shoot, and edit highly engaging Reels that capture both the emotional energy and the educational depth of our STEM programs. Optimize all short-form video content for reach, watch time, and retention.
• Visual & Written Storytelling: Write compelling, human-centric captions that connect our core values (resilience, inquisitiveness, empathy) to what parents care about most. Turn technical curriculum themes into accessible, weekly narratives.
• Basic Graphic Design: Design clean, simple, and brand-consistent static graphics or carousels when needed to support announcements or educational content.
• Performance Tracking & Analytics: Track weekly engagement metrics, saves, shares, and DM inquiries. Interpret data trends to continuously iterate and pivot our content strategy.

Social Media Manager – Instagram, Education Startup

Digital Marketing

• Develop and refine a data-driven customer acquisition strategy tailored specifically to key segments within the NYC parenting and education markets.
• Produce and manage compelling marketing content—including short-form videos, images, and brand narratives—that highlights the transformative impact of our programs.
• Implement SEO best practices, conduct comprehensive keyword research, and optimize website content to maximize organic search visibility.
• Manage and optimize our digital channels (primarily Instagram and YouTube), continuously evaluating engagement metrics to agilely adjust strategies.
• Track and analyze cross-channel campaign performance and SEO effectiveness, translating raw insights into clear strategic roadmaps.

Digital Marketing Specialist, Part-Time

Account Executive

• Joining a VC-backed start-up to build a new category with a product that has strong market fit but is just getting started in the US
• Owning the full sales cycle, from outbound prospecting to contract negotiation and close
• Closing B2B SaaS deals with CFOs, General Managers, and Regional Operators - understanding their unique challenges and needs
• Delivering best-in-class product demos and feeding insights back to the product team

Founding Account Executive

Solutions Engineer

• Own solution validation on our biggest deals: Partner with Sales on strategic, mid-market and enterprise opportunities across the US - running discovery, mapping how Nory fits into a prospect’s existing systems, and building the confidence a sceptical buyer needs before they’ll commit.
• Own technical scoping on complex deals: Map how Nory fits into a prospect’s existing systems - POS, payroll, inventory - and catch anything that could block or derail a deal long before it gets there.
• Build deep domain credibility: Speak fluently about the day-to-day of running a restaurant or multi-site hospitality business - labour, food cost, waste - so prospects hear a fellow operator, not a script.
• Run demos that don’t feel like demos: Bring real operator credibility into the room. You’ll talk to prospects candidly about the pain you’ve lived, not read from a script, and know when to speak, what to leave out, and when to bring the deal team back in.
• Build the assets that make the function scale: Playbooks, demo environments, competitive battlecards - the stuff that means this doesn’t just live in your head.
• Close the loop with Product and Customer Success: Surface product gaps and workflow nuances early, and hand off cleanly to CS so nothing falls through the cracks after signature.
• Help build the playbook, not just follow it: This is Nory’s first Solutions Consulting hire based in the US. You’ll shape how this function runs here from day one, working alongside our UK-based Solutions Consultant rather than inheriting a finished process.

Solutions Consultant

Product Designer

• Own meaningful parts of the Inventory experience end to end
• Design UX patterns for AI assistants across web and mobile
• Ship enhancements across the full Inventory surface
• Design to decrease time on task and increase clarity
• Work with cross-functional partners from product, engineering and customer success
• Contribute to and evolve Bento, our design system
• Prototype fast, in Figma, code, or whatever helps you move quickest
• Help the product grow up without getting old

Senior Product Designer – Inventory

Digital Marketing Specialist – Part-Time, Virtual

Onboarding Specialist

• Manage the full customer journey from pre-sales through to rollout, and handover to Customer Success & Support.
• Understand customer strategy, educate on best practice and ensure that projects are delivered in a way that enables long term product adoption and success.
• Ensure world class project & stakeholder management, minimising time to value and ensuring fantastic customer experience.
• Formalise SOPs and create documentation that allows us to grow our Mid-market onboarding function.
• Partner closely with internal teams to streamline handovers, eliminate blockers, and close gaps between Sales and CS.
• Surface insights that shape our product roadmap and help us better serve our most complex customers.

Senior Onboarding Manager – Mid-Market

Customer Support

• Communicate with families via phone, email, and chat to resolve inquiries, deliver exceptional support, and foster lasting brand loyalty.
• Recruit, train, mentor, and manage an additional customer support team member to effectively delegate daily operational tasks.
• Nurture the NORY family community through creative, proactive engagement initiatives that extend beyond regular support.
• Oversee customer-related administrative duties, including data entry, operational reporting, and assisting with student programming and scheduling.
• Lead strategic initiatives such as partnership development, community events, enrollment optimization, and cross-functional process improvements.

Customer Happiness Manager

Controller

• Scale systems and processes: Design scalable workflows and implement the right tech stack as we expand internationally.
• Own core finance operations: Lead AP, AR, banking, FX, reconciliations, global payroll, VAT, intercompany, filings, journals, expenses etc - building appropriate automations and hiring an appropriate team to support with this.
• Build robust financial foundations: Rework our chart of accounts; work cross-functionally to build clean definitions, methodologies and accounting policies (e.g. revenue recognition)
• Lead financial reporting: Lead month and year end close for all entities and consolidated group; create insightful month end and board reporting packs.
• Manage the audit: Design and implement an audit-ready finance function ahead of our first statutory audit (of FY26 in 2027), including auditor selection and dry runs during 2026.
• Be our accounting authority: The VP Finance is commercially and strategically focused rather than accounting-qualified so you will act as the company’s accounting authority, owning accounting policies, technical judgement, and relationships with auditors and advisors.
• Own treasury management: Design and administer treasury and cash management policies appropriate for a multi-entity, multi-currency group, maximising interest and reducing fees.
• Improve financial visibility: Deliver timely, accurate, and actionable reporting for the CEO, SLT, and investors.
• Ensure tax compliance: Own global tax compliance (with advisor support), including VAT, US sales tax and transfer pricing.

Group Financial Controller

Social Media Manager – Instagram, Part-Time

• Provide exceptional customer service via email, phone, and chat to resolve inquiries and issues promptly.
• Build and maintain positive relationships with customers, anticipating their needs to ensure satisfaction.
• Conduct customer outreach and follow-ups to provide personalized support and ensure continued engagement.
• Maintain accurate records of customer interactions and monitor feedback to identify improvement areas.
• Collaborate with cross-functional teams to meet customer needs and drive process improvements.
• Assist with special projects to support the customer happiness team, such as research or system development projects.

Customer Happiness Representative – Seasonal, Part-Time

Full-stack Engineer

• Owning the most complex and ambiguous problems across product and platform, bringing structure, clarity and momentum where the path forward is not yet obvious
• Shaping technical and product direction in partnership by helping define pragmatic approaches, sequencing work effectively, and influencing roadmaps through strong engineering judgment
• Driving cross-team alignment and execution on initiatives that cut across squads
• Raising the effectiveness of other engineers through technical leadership, decision-making guidance, hands-on problem-solving, and clear communication during delivery
• Improving the overall system by identifying opportunities across architecture, reliability, developer experience