Nory

Full-stack Engineer

• Own the technical direction and delivery of Inventory at Nory, ensuring data integrity across orders, invoices, stock counts, recipes, waste, and suppliers.
• Raise the reliability bar by leading initiatives like audit trails and immutable data patterns.
• Improve the accuracy of COGS and stock valuation.
• Reduce manual effort through automation.
• Lay the foundations for explainable AI.
• Partner closely with Product, Data, Design, and Customer teams.
• Lead and coach a squad of engineers.

Engineering Team Lead – Inventory

Digital Marketing

• Develop and refine a data-driven strategy to engage key segments in the NYC parenting and education market.
• Produce and manage compelling marketing content, including videos, images, and narratives that highlight the transformative impact of our programs.
• Implement SEO best practices, conduct keyword research, and optimize web content to enhance organic search visibility.
• Manage and optimize marketing channels including social media channels (mainly Instagram and YouTube), continuously evaluating performance to adjust strategies.
• Track and analyze campaign performance and SEO effectiveness, using insights to guide future strategies.

Digital Marketing Specialist – Part-Time, Virtual

Consultant

• Design and implement streamlined automation solutions using Airtable and Zapier for program management workflows, including attendance tracking, staffing charts, and performance-based KPIs
• Proactively troubleshoot existing workflows to ensure systems run smoothly
• Collaborate with various teams to identify automation opportunities and optimize processes
• Maintain comprehensive documentation of all workflows and automation systems
• Provide training and support to ensure team members can effectively use automated systems
• Stay current with automation trends and technologies to continuously improve our operations

Airtable/Zapier Automation Consultant

Director

• Coach and Train Counselors: Mentor and develop our teaching staff, ensuring they grasp the purpose behind each activity and properly implement protocols to create a fun and safe camp environment.
• Nurture and Support Campers and Their Families: Build nurturing and supportive relationships with NORY campers and their families to enhance the camp experience for everyone involved.
• Operations Management: Efficiently oversee and manage all aspects of camp operations including materials, facilities, and daily schedules.
• Administrative Oversight: Keep accurate and up-to-date administrative records for all aspects of the camp, ensuring smooth operations and compliance.
• Teach a Class When Needed: Lead camp activities or classes to ensure a high-quality experience for campers when needed.

Summer Site Director

Customer Success Manager

• Manage the full customer journey from pre-sales through to rollout.
• Understanding customer strategy, educating on best practice and ensuring that projects are delivered in a way that enables long term product adoption and success.
• Ensure world class project & stakeholder management, minimising time to value and ensuring fantastic customer experience.
• Manage a portfolio of 40-60 SMB & MM customers across US.
• Own expansion and renewals for your portfolio - hitting and exceeding NRR goals, driving customer advocacy, satisfaction, and long-term loyalty.
• Build success plans aligned to your customers strategy, delivering, driving & clearly articulating value.
• Act as the primary point of contact for your accounts – quickly resolving issues, ensuring high satisfaction, and maintaining momentum.
• Build and refine standard operating procedures (SOPs) to help your customers get the most out of Nory.
• Monitor customer health and product usage to spot risks and upsell opportunities early.
• Build scalable processes for onboarding, engagement, renewals, and upsells.
• Partner with Product and Ops to be the voice of the customer and drive improvements.

Founding Customer Success Manager

People Operations

• Coordinate key moments across the employee lifecycle - from onboarding to offboarding - including IT and equipment setup, travel bookings, and maintaining accurate records.
• Own the vibe of our Dublin office - ensuring it’s well-stocked, welcoming, and energising.
• Support the Talent team by scheduling interviews, managing onsite logistics in Dublin, and ensuring a smooth, thoughtful candidate experience from first touchpoint to offer.
• Help streamline how we work - identifying opportunities to improve and automate People Ops processes.

Engineering Team Lead – Inventory

Digital Marketing Specialist – Part-Time, Virtual

Airtable/Zapier Automation Consultant

Summer Site Director

Founding Customer Success Manager

People Operations Coordinator