Senior Onboarding Manager – Mid-Market

Nory

Senior Onboarding Manager responsible for customer onboarding and success at Nory, a restaurant management system startup. Leading onboarding projects and enhancing customer experiences and product adoption.

Posted 6/28/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

Manage the full customer journey from pre-sales through to rollout, and handover to Customer Success & Support.
Understand customer strategy, educate on best practice and ensure that projects are delivered in a way that enables long term product adoption and success.
Ensure world class project & stakeholder management, minimising time to value and ensuring fantastic customer experience.
Formalise SOPs and create documentation that allows us to grow our Mid-market onboarding function.
Partner closely with internal teams to streamline handovers, eliminate blockers, and close gaps between Sales and CS.
Surface insights that shape our product roadmap and help us better serve our most complex customers.

Requirements

What you’ll need

Startup mindset: You thrive in fast-paced, early-stage environments, move quickly, and take initiative to maintain momentum and resolve issues efficiently.
SaaS Onboarding experience: You have multi-year experience in onboarding within SaaS, with a track record of managing complex, Mid-Market accounts end-to-end.
Hospitality background: Experience working with hospitality or restaurant clients.
Communication and stakeholder management: You communicate clearly and confidently, building strong relationships with stakeholders at all levels and acting as a trusted advisor.
Exceptional project management: Able to manage multiple work streams, coordinate cross-functional teams, and deliver exceptional time to value and successful product adoption outcomes.
Customer value driver: You'll be able to adapt your approach to the customer's strategy, offering best practice guidance and ensuring you are setting them up for long term success.
Drive to build: You have experience building and refining standard operating procedures and scalable processes that improve customer experience and internal efficiency.

Benefits

Comp & perks

Meaningful equity, at Nory everyone is an owner!
35 days of paid leave per year (including bank holidays)
Comprehensive private health insurance via Axa
Enhanced parental leave and baby loss support
Learning & development culture – £1000 personal annual budget + quarterly book budget
£250 home office workspace budget
Regular team offsites & socials
Hybrid role with 2-3 days working from our Holborn office
And much more

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Soft Skills

CommunicationRelationship BuildingInitiativeProblem Solving