Northstar Recycling

Customer Support

• Manage existing relationships and daily transactions with critical business partners
• Service assigned accounts quickly and efficiently while providing high-quality customer experience and support
• Work to professionally resolve/deescalate issues for assigned accounts
• Complete required reporting in a prompt and accurate manner
• Perform a number of accounting functions as well as verify services pricing
• Proactively request and review transactional data to ensure accuracy for our Finance team
• On-call hours are required for this role and are compensated accordingly

Account Manager, Customer Service Representative

Project Manager

• Drive high-quality, timely, and profitable execution of commodity sales responsibilities
• Serve as central coordination point across Commodity Sales teams, Client Services, and Implementation
• Manage commodity sales responsibilities during new client implementations and multi-site growth initiatives
• Coordinate across teams to align responsibilities, manage workflows, and eliminate execution gaps
• Actively manage timelines, milestones, and dependencies
• Ensure invoicing for new projects is received timely and accurately
• Represent Commodity Sales in internal meetings providing updates on progress and risks
• Assist with reviewing and editing contracts for profitability and operational feasibility
• Act as expert consultant to Client Services and Implementation teams on commodity sales execution
• Lead commodity sales-specific projects during non-implementation periods focused on improving efficiency

Commodity Sales Project Manager

• Own Waste and Recycling equipment sourcing strategy and vendor relationships across Northstar’s network.
• Negotiate pricing, rate sheets, and terms to improve gross profit and vendor performance.
• Lead equipment contracting processes, including client and vendor-facing templates and agreements.
• Serve as internal SME on equipment types, applications, and best-fit solutions (lease vs. own, use case selection, etc.).
• Oversee equipment proposals, ensuring correct language, terms, and timelines.
• Drive project coordination from proposal approval through installation to reduce days-to-installation.
• Partner with Finance to improve cash flow through aligned client/vendor payment terms and billing SOPs.
• Manage equipment repair approvals, escalation support, and provider networks with standardized repair rates.
• Maintain internal equipment inventory and oversee logistics for Northstar-owned equipment, including decommissioning and storage.
• Support growth initiatives through equipment partnerships that expand service capabilities (e.g., depacking systems).
• Develop training resources and lead at least two internal trainings annually on equipment processes.
• Build and maintain equipment database for information storage and management.

Account Manager, Customer Service Representative

Commodity Sales Project Manager

Waste Equipment Project Manager