Northstar Recycling

Director

• Manage a group of strategic Northstar Recycling clients
• Maximize profits, client retention rates, and effectively achieve client goals
• Build strong relationships based on trust and respect externally and internally
• Work to uphold contractual requirements between Northstar and its clients
• Work across departments and provide leadership and direction internally
• Think strategically and creatively to add value to the organization
• Onboard new clients or client locations through large scale implementations and one-off wins
• Optimize service levels and surpass client expectations
• Manage a group of Client Development Executives (CDs) that support a NRD’s account base
• Direct management responsibilities of CDs include ongoing 1-1s, skills/strength development, mentorship/coaching, and professional development of CDs
• Assisting and training on account-specific issues in real-time
• Performing reviews, approving time off requests, setting goals, giving/soliciting feedback, disciplinary measures, etc.
• Maintaining confidentiality in all matters, HR, compensation, etc.
• Working internally to assign, monitor, and update employee workloads in line with the needs of the Client Services Department
• Facilitating successful transitions of new accounts and existing accounts across CDs when needed

National Recycling Director

Account Manager

• Manage and grow relationships across a portfolio of accounts
• Provide timely customer support via phone, email, and other channels
• Handle service issues and account concerns from intake through resolution
• Complete required reporting accurately and maintain documentation
• Perform accounting-related functions and verify service pricing
• Participate in an on-call rotation and respond to urgent client needs

Account Manager – Bilingual: English/Québécois

Account Executive

• Manage multiple projects in a fast-paced environment.
• Assist with problem resolution for organics recycling streams/outlets.
• Research new recycling trends and technologies.
• Analyze complex data sets related to waste streams, market trends, and outlet capabilities, with a focus on identifying solutions that maximize resource recovery.
• Synthesize data insights into actionable plans and strategies for implementing efficient, cost-effective, and beneficial organics recycling solutions.
• Review and negotiate contracts for complex solutions.
• Assist with new client onboarding as part of a cross-functional team.
• Manage relationships with Outlet partners to maximize potential returns for Northstar and the Clients.
• Own the category(ies) assigned to maximize net commercial benefit to Northstar and to the Clients.

National Recycling Director

Account Manager – Bilingual: English/Québécois

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