Nordstrom

Customer Support

• Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers
• Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts
• Provide Customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts
• Process orders and enter data into order entry system via incoming phone contacts
• Track customer packages
• Other duties as assigned

Customer Care Specialist

Planner

• Develop and advance customer-centric merchandising strategies that drive sales performance
• Establish visual merchandising standards, department priorities, and execution strategies
• Translate business objectives, customer insights, and market trends into impactful merchandising solutions
• Develop innovative tools, standards, and visual frameworks
• Drive alignment between merchandising strategy and store execution
• Shape divisional visual strategies and ensure alignment between business priorities, product storytelling, and in-store execution
• Lead capability-building initiatives through training, coaching, and field engagement
• Drive continuous improvement and contribute to achieving divisional and company performance objectives

VM Planner

Technical Program Manager

• Drive the delivery of critical platform objectives
• Support the execution of major business initiatives
• Manage strategic engineering efforts
• Foster a culture of operational excellence
• Drive the entire program lifecycle: requirements definition through specification, design, quality assurance, implementation, integration, launch, and support
• Synthesize requirements, recommend alternative approaches, and lead engineering efforts to meet aggressive timelines
• Manage customer expectations while establishing and maintaining clear accountabilities
• Effectively address bottlenecks and anticipate trade-offs to balance security and business needs against team or technology constraints.

Senior Technical Program Manager 2

Cloud Engineer

• Architect, deploy, and operate AWS database services with primary focus on RDS (Oracle, SQL Server, PostgreSQL), Aurora PostgreSQL, and Aurora DSQL
• Define enterprise-grade standards, governance frameworks, and deployment patterns for AWS database services at Nordstrom
• Design backup, HA, and disaster recovery strategies meeting SLA and compliance requirements on AWS
• Develop and own Terraform infrastructure-as-code for cloud database provisioning, parameter management, networking, and lifecycle automation
• Lead knowledge transfer — run hands-on workshops, write runbooks, and actively mentor DPS engineers expanding into AWS cloud-native practices
• Monitor and optimize performance using CloudWatch, Performance Insights, and related AWS observability tooling

Senior Cloud Database Engineer

Graphics Designer

• Design and execute graphic concepts for environmental design, signage, and merchandising across physical and digital platforms
• Lead branding and graphic development for environmental projects, ensuring alignment with overall design direction
• Apply expertise in wayfinding, navigation, and destination systems to support in-store and building-wide initiatives
• Integrate graphic design within 3D environments to enhance spatial storytelling and customer engagement
• Create and present proposal decks and design concepts to stakeholders using VM-approved tools and formats
• Produce detailed drawings and production-ready files for rollout and execution
• Develop vendor proposals, specifications, and material guidelines for fabrication and installation
• Customize designs for specific stores, divisions, or events while maintaining brand consistency
• Review and approve production proofs, ensuring quality and adherence to timelines
• Stay current with VM tools, processes, and brand standards, acting as a brand ambassador across all projects

VM Graphic Designer

Designer

• Collaborate with cross-functional and external partners to ensure outcomes align with design intent and brand requirements
• Align and deliver to agreed calendar milestones
• Create and maintain consistent fit, construction and construction images of the product
• Create and align measurement worksheet to deliver to factories
• Follow the sample through fit approvals to production to ensure fit consistency appropriate to brand
• Support block pattern development and approvals and collaborate with Pattern Engineer and Product Developer on new fits for development
• Schedule and lead fit sessions and communicate changes to achieve final fit and construction to meet brand requirements

Technical Designer – Suiting, Wovens

Project Manager

• Oversee projects from scoping through concept development, shop drawing review, prototyping and construction
• Partner with stakeholders to align requirements and priorities, synthesizing them into design solutions
• Provide subject matter expertise to Real Estate and Legal teams
• Lead design development by coordinating with architectural and engineering consultants
• Create tools and platforms to organize, document, and communicate status throughout the project lifecycle
• Develop strategies that optimize processes for improved quality, repeatability, efficiency, and cost.

Senior Design Project Manager

Human Resources

• Lead, coach, and develop a team of Systems Analysts
• Set the bar for quality and accountability
• Support individual career development through ongoing feedback
• Lead assigned portions of the HRIS operational portfolio
• Serve as a senior subject matter expert on HRIS matters
• Partner with HR, Technology, Payroll, Finance, and system vendors
• Operate and continuously improve the governance model for HR systems
• Own end-to-end execution, documentation, and continuous improvement of assigned HR business processes
• Support system upgrades, enhancements, and new module implementations
• Contribute to HR transformation and the multi-year technology roadmap
• Own the MyNordstrom knowledge base, intake forms, and analytics
• Maintain reliable, compliant data exchange across HR and enterprise systems
• Provide operational support for core HR platforms

Manager, HR Operations – HRIS

Director

• Develop product strategies, sets direction with both immediate and future focus lens, that align with corporate priorities and develops and executes key short- and long-term strategy, inclusive of sourcing of product, liquidity, and vendor mix
• Brings a deep point of view on the Beauty landscape—identifying emerging brands, white space opportunities, influencer-driven trends, and new market entries—and leads buying teams to capitalize on these opportunities
• Partners with Planning Director to be fiscally responsible while taking calculated risks with mitigation strategies to meet financial KPI’s.
• Understands priorities of the business, maintains focus; keeps priorities clear and simple, and clearly articulates strategies and priorities to all levels and audiences
• Be a change leader in the division, supporting company initiatives and ensuring adoption by merchandising team
• Partners with DMM to set objectives both short and long term and ideates on solutions for current business problems
• Reviews assortments generated by teams to ensure alignment with strategy and corresponding category and financial plans as well as E2E key opportunities, and leads area of responsibility supplier relationships
• Supports actions needed based on customer response- pushes brands for more access, RTV’s or VFMD’s
• Works cross functionally with key partners on priorities and ensures there is alignment with customer and product strategy (Financial planning, Planning, NPG /Private Brand, Retail Director, Allocation, RP, Price, Fashion Office, Marketing)
• Operates with strong executive presence, sound judgment, and discretion, representing the division with professionalism internally and externally and develops direct reports and broader team identifying specific leadership opportunities and experiences to grow talent

Director of Merchandise – Beauty

Program Manager

• Create, manage and implement the strategy for Final Mile Standard and Paid Upgrade Shipments from Nordstrom fulfillment centers, stores, and suppliers to customers and Nordstrom stores.
• Partner with Digital leadership to evolve, manage and implement the strategy of international shipments from Nordstrom fulfillment centers, stores, and suppliers to an external supplier domestic consolidation point and to the final destination.
• Collaborate with Transportation & Logistics, Distribution, Product, Engineering, Customer Care, Fulfillment Center Operations teams and a variety of external stakeholders to define optimal outbound shipment and transportation processes & performance expectations and deliver at a high level.
• Assess and drive continuous improvement initiatives within the outbound final mile network and carrier configurations focused on speed, service, quality and cost of our customer deliveries.
• Analyze carrier performance and cost-efficiency initiatives across business units, ensuring alignment with service standards and financial targets while fostering strong carrier partnerships through evolving omni-channel capabilities.
• Assess, develop and implement creative customer-focused outbound transportation solutions to achieve key factor goals and balance service, speed, quality and cost performance.
• Partner with Strategic Sourcing, Freight Payment and Audit teams and external stakeholders to best leverage outbound truckload and parcel carrier contract agreements and ensure best practice invoicing and freight payment practices.
• Understand and utilize systems and carrier networks for intelligent routing, tracking and receipt of customer outbound shipments.
• Apply data analysis, problem solving and project management skills to identify and drive continuous improvement initiatives.
• Prepare and regularly communicate updates and performance to the leadership team.

Final Mile Shipping Program Manager

Customer Care Specialist 1

• Fielding real-time calls in a virtual call center environment
• Successfully troubleshoot and resolve customer service inquiries or issues via incoming phone contacts
• Provide Customers with critical service and product information
• Process orders and enter data into order entry system

• Act as a Brand Ambassador for Nordstrom
• Provide world-class service to all Customers
• Successfully troubleshoot and resolve customer service inquiries
• Provide critical service and product information
• Process orders and enter data into the order entry system
• Track customer packages