Customer Care Specialist 1

Nordstrom

Customer Care Specialist providing remote support via phone from a virtual call center for Nordstrom. Troubleshooting and resolving customer inquiries during peak events with flexibility required.

Posted 6/30/2026full-timeRemote • Oregon • 🇺🇸 United StatesJunior💰 $16 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills in a virtual call center environment, effectively troubleshooting and resolving inquiries while providing critical product information. Proficient in data entry and maintaining communication with customers under various scheduling conditions.

Highest-signal resume keywords

Customer Service ExperienceTroubleshooting SkillsExcellent Communication SkillsOrder ProcessingComputer Systems Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryOrder ProcessingTroubleshootingCustomer Service

Soft Skills

Communication Skills

Tools & Technologies

Virtual Call Center Software

Industry Keywords

Contact CenterRetailHospitalityFood and Beverage

About the role

Key responsibilities & impact

Fielding real-time calls in a virtual call center environment
Successfully troubleshoot and resolve customer service inquiries or issues via incoming phone contacts
Provide Customers with critical service and product information
Process orders and enter data into order entry system

Requirements

What you’ll need

6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
Excellent communication skills
Understanding of computer systems and troubleshooting issues
Ability to work a set schedule including nights, weekends, and holidays
Wired, high-speed Internet with Ethernet Port

Benefits

Comp & perks

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
Performance-based incentives/bonuses
Work from Home Subsidy! $50/month