Customer Care Specialist

Nordstrom

Customer Care Specialist providing real-time support and troubleshooting for Nordstrom customers from home. Requires experience in customer service and excellent communication skills.

Posted 7/7/2026full-timeRemote • Ohio • 🇺🇸 United StatesJunior💰 $16 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service by effectively resolving inquiries and providing product information while maintaining high customer satisfaction. Proficient in utilizing computer systems for order processing and tracking in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsTroubleshooting SkillsFast-Paced Environment AdaptabilityOrder Processing

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order EntryData EntryPackage TrackingComputer Systems Understanding

Soft Skills

Problem SolvingHigh Sense of Urgency

Tools & Technologies

High-Speed InternetModemRouter

Industry Keywords

Contact CenterRetailHospitalityFood and Beverage

About the role

Key responsibilities & impact

Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers
Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts
Provide Customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts
Process orders and enter data into order entry system via incoming phone contacts
Track customer packages
Other duties as assigned

Requirements

What you’ll need

6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
Excellent communication skills
Understanding of computer systems and troubleshooting issues with minimal assistance
Ability to work in a fast-paced environment and demonstrate a high sense of urgency
A quiet, distraction free, secure home workspace
Wired, high-speed Internet, Modem or Router w/ Ethernet Port – Thin client must connect directly (No Cellular Based, Satellite Internet, or Wi-Fi)

Benefits

Comp & perks

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
Paid Training
Work from Home Subsidy! $50/month