Nordstrom

Product Manager

• Define and evolve a multi-year product vision for customer identity
• Own the strategy for how Nordstrom recognizes and authenticates customers across every channel
• Lead discovery and requirements definition for authentication initiatives
• Frame organization-wide tradeoff decisions with conviction
• Own the identity fraud strategy
• Lead customer and market research
• Break down roadmaps into releasable features
• Design testing, measurement, and telemetry to validate hypotheses
• Engage cross-functionally to ensure incidents are triaged, communicated, and resolved
• Orchestrate comprehensive planning sessions across dependencies.

Senior Product Manager 2, Customer Identity

Customer Support

• Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers
• Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts
• Provide Customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts
• Process orders and enter data into order entry system via incoming phone contacts
• Track customer packages
• Other duties as assigned

Customer Care Specialist 1

Manager

• Act as the district merchandising authority
• Partner with District Directors to assess business performance
• Coach and develop District Directors, Store Managers, and Store Leadership Teams
• Lead merchandising strategy for stores within the district
• Diagnose store level opportunities through data, observation, and customer insight
• Track sales impact and execution progress
• Provide fixture schematics and space direction
• Identify opportunities to simplify tools, improve processes, and increase operational efficiency
• Lead change by reinforcing clarity, focus, and accountability

Area Rack Environment Manager

Data Analyst

• Partner with key stakeholders to define success and develop measurement frameworks
• Dive deep into complex business problems and provide insights on merch performance through hypothesis testing
• Responsible for delivering a suite of analytical products include analyses, dashboards, insights, and recommendations.
• Present the results to the stakeholders up to executive level and guide them to make the best use of analytics in their domain.
• Own the definition and implementation of new metrics.
• Find opportunities to use data to develop new strategies and improve overall performance.
• Deliver high quality solutions and recommendations to a variety of problems both independently and through the collaboration with team members and business partners.

Data Analyst 2, Merchandising Customer Insights

Events

• Support the NYC COE division with dedicated event planning, operations and execution across the company
• Develop event strategies in partnership with the various leads to drive profitable sales through customer acquisition, activation, retention and engagement
• Responsible to toolkit and roll-out national customer-centric events that drive brand awareness, store traffic, volume and deepens relationships with NYC customers
• Develop strategic event plans (concept, timelines, outreach, integrations, deliverables)
• Manage all aspects of event marketing from developing new concepts, overseeing operational logistics and event production
• Lead divisional responsibility event intake to create streamlined toolkits for YOY persistent events
• Liaise with Corporate based Brand Marketing Team and merchants to ensure alignment on corporate event priorities
• Work closely with external vendors including agencies to ensure cost efficiencies and maintain a consistent brand image
• Collaborate with designer brand partners to bring event strategy and vision to life
• Maintain an ROI tracking system that reports regional marketing results and spend; analyze results and make marketing recommendations for future initiatives
• Manage brand standards with regional internal partners and external vendors to ensure that all efforts comply legally and meet safety regulations.

Senior Event Marketing Specialist

Bookkeeper

• Process high‑volume invoices and receipts with accuracy and compliance to ensure payment on time to meet service level agreements
• Analyze and reconcile supplier accounts to resolve discrepancies and ensure payment accuracy and strong vendor relationships
• Collaborate with internal partners across Finance, Procurement, and Stores to resolve supplier inquiries
• Maintain accurate, well‑organized documentation while ensuring compliance with internal controls and financial regulations
• Utilize accounts payable systems and tools to manage priorities, meet deadlines, and improve processing efficiency
• Support continuous improvement initiatives that enhance accuracy, reduce cycle time, and deliver excellent service to suppliers and internal customers

Accounting Assistant 2 – Invoice Processing Specialist

Supply Chain

• Lead Asset Protection strategy and operational execution across multi-state regional supply chain facilities.
• Oversee AP leaders to ensure effective shrink reduction, safety performance, and investigative outcomes.
• Partner with Operations, HR, Inventory Control, and Corporate AP to drive standards and security.
• Champion communication of Asset Protection vision and strategies throughout networks.
• Use data-driven insights to identify risks and recommend mitigation strategies.
• Support new process rollouts and ensure compliance with AP standards.
• Oversee investigations into theft and coordinate with Corporate ORC team.

Regional Asset Protection Manager – Supply Chain

Project Manager

• Manage the seasonal/promotional/evergreen production and deployment calendar
• Create and maintain production specs. Evaluate vendor capabilities and negotiate pricing/placement.
• Maintain store profiles to drive store-specific allocations. Build sign dictionaries, bills of materials, and rules-based pack logic.
• Plan shipping windows and modes to meet in-store dates. Manage 3PL pick/pack/kitting/tracking; resolve exceptions and communicate impacts/mitigations.
• Produce and deliver standard interior/exterior graphics packages while coordinating with Store Design, Construction/GCs, landlords, and Store Operations.
• Report program KPIs and dashboards (on-time delivery, defect/reprint rate, issue trackers, budget variance, store satisfaction). Analyze performance to reduce waste, improve cycle time, and analyze cost per store.
• Build and manage forecasts; track actuals and prevent scope creep; coordinate POs/invoices. Identify risks and implement mitigations.

Store Environment Project Manager 2

Full-stack Engineer

• Design and build core AI Agentic Platform capabilities
• Own end-to-end solution design for platform components
• Apply AI fluency to integrate LLM APIs, embedding models, and vector stores into platform services
• Make and clearly articulate technical trade-offs between delivery needs and platform scalability
• Lead design and code reviews; provide actionable feedback
• Design key metrics, events, and observability patterns for platform components
• Work with teams to deliver enhancements, reliability improvements, and bug fixes
• Mentor and support junior engineers; participate in hiring interviews
• Ensure work follows Nordstrom’s engineering and security standards

Senior Engineer 2 – AI Agentic Solutions

• Design, build, and operate services and user interfaces central to Nordstrom's product data ecosystem.
• Work across the entire stack — from React-based internal tools to Java microservices.
• Own microservices that power catalog management, hierarchical classification, and organizational master data.
• Create React-based applications for managing catalogs and governance.
• Build validation, canonicalization, and entity resolution capabilities for data consistency.
• Participate in on-call rotations and drive operational excellence through runbooks and alerting.
• Contribute to architecture decisions and mentor engineers on the team.

Senior Full Stack Software Engineer – Catalogs, Hierarchy, OrgMDM

Program Manager

• Connect, scale, and evolve the rhythms, capabilities, and initiatives that keep Nordstrom Operations moving forward
• Flex across the entire business to enable senior leaders and their teams to develop and deliver plans
• Drive forward enterprise leadership connection across various forums, key events, and business functions
• Deliver key high-volume event timeframes and recurring leadership meetings
• Build processes and tools for tracking progress to plans and communication across the enterprise
• Collaborate with operating leaders and teams across various functions including merchandising, technology, finance, supply chain, marketing, stores, and digital

Program Manager 1, Operations & Delivery

• Define and execute the multi-year product strategy for Restaurant technology
• Lead complex third-party software integrations
• Build the data story for Restaurants
• Develop and coach your team of PMs
• Own prioritization across a domain

Manager, Product Management – Restaurants

• Define and drive the Carrier Management System roadmap, ensuring alignment with business goals and logistics strategy.
• Partner with transportation, operations, and engineering teams to develop and implement scalable carrier management solutions.
• Drive execution by managing backlog, defining user stories, and ensuring successful feature delivery.
• Collaborate with finance and business stakeholders to assess value realization and cost savings.
• Monitor KPIs to identify improvement opportunities and address performance degradation.
• Lead end-to-end product lifecycle, from discovery to post-launch validation.
• Collaborate with UX, Engineering, and Research teams to design features that meet user and business needs.
• Define requirements through wireframes, process flows, user stories, and acceptance criteria.
• Rapidly prototype concepts with AI tools to align stakeholders and validate direction before engineering investment.
• Ensure feature objectives are maintained during development by partnering closely with Engineering.
• Build relationships with Engineering, Operations, Research teams to align priorities and resolve dependencies.
• Communicate progress and results to stakeholders at all levels, including executive leadership.
• Support incident triage and system health initiatives to maintain platform performance.
• Design A/B testing plans and analyze results to refine features.
• Execute launch strategies, including UAT, change management, and post-launch validation.
• Drive adoption through effective communication and training programs.

Product Manager 2 – Carrier Management System

Procurement

• Lead the strategic direction of a meaningful slice of the Nordstrom Technology vendor portfolio
• Develop and maintain a thoughtful point of view on each significant vendor
• Partner with Sourcing, Legal, Finance, Risk, and Technology leadership to translate vendor strategy into commercial outcomes
• Lead vendor performance and accountability conversations
• Bring well-prepared, decision-ready recommendations to senior leaders
• Identify and surface opportunities to reduce cost, consolidate footprint, retire risk, and improve how the work itself gets done
• Mentor colleagues across TVMO and contribute to how the function continues to evolve

Senior Manager 2, Technology Vendor Management

Software Engineer

• Develop products that are engineered to cost standards
• Review prototypes for quality, brand aesthetic, and design intent that meets minimum order quantities and follows line plan
• Meet product development milestones and calendar due dates with pre-production tracking and reporting (prototype, color, sample yardage, testing, etc.)
• Negotiate with vendors through product lifecycle i.e. costing, time and action, minimums, etc.
• Create, revise and manage tech packs and prototypes through accurate and timely PLM system updates
• Place developed and adopted styles in accordance with the Sourcing Strategy and provide ongoing recommendations to support evolution
• Review and reconcile failed garment and fabric test reports