Nitro, Inc.

Account Manager

• Own the operational foundation for Nitro’s global channel business across North America, EMEA, and APAC.
• Design, document, and improve scalable processes for partner onboarding, deal registration, partner applications, account mapping, growth planning, incentives, reporting, and partner lifecycle management.
• Identify gaps in current channel workflows and partner with cross-functional teams to implement cleaner, more reliable operating models.
• Establish clear operational standards, SLAs, and process ownership across Channel, Sales, RevOps, Finance, Marketing, Legal, and Partner Operations.
• Ensure channel processes are simple enough for field teams and partners to follow while robust enough to support global scale.
• Own the day-to-day administration and continuous improvement of Nitro’s channel technology stack, including Salesforce, Allbound, Pax8-related workflows, and other partner systems.
• Manage partner onboarding workflows from application intake and agreement execution through portal access, enablement, and first deal registration.
• Provide reporting to support QBRs, partner business planning, regional reviews, executive updates, and internal operating reviews.

Senior Manager, Channel Operations – Partner Programs

• Own the operational foundation for Nitro’s global channel business across North America, EMEA, and APAC.
• Design, document, and improve scalable processes for partner onboarding, deal registration, partner applications, account mapping, growth planning, incentives, reporting, and partner lifecycle management.
• Identify gaps in current channel workflows and partner with cross-functional teams to implement cleaner, more reliable operating models.
• Establish clear operational standards, SLAs, and process ownership across Channel, Sales, RevOps, Finance, Marketing, Legal, and Partner Operations.
• Ensure channel processes are simple enough for field teams and partners to follow, while robust enough to support global scale.
• Own the day-to-day administration and continuous improvement of Nitro’s channel technology stack, including Salesforce, Allbound, Pax8-related workflows, and other partner systems.
• Manage partner portal structure, access, content hygiene, program materials, and partner-facing resources.
• Improve Salesforce workflows related to partner accounts, deal registration, partner applications, opportunity routing, partner attribution, and reporting.
• Identify and resolve system friction that slows partner activity, causes misrouting, reduces adoption, or creates internal confusion.
• Support the operational delivery of Nitro’s Partner Program across partner types, tiers, and regions.
• Manage partner onboarding workflows from application intake and agreement execution through portal access, enablement, and first deal registration.
• Operationalize partner program components including deal registration, rebates, incentives, margin programs, incumbency protection, cost-plus processes, MDF, partner tiering, and program eligibility.
• Maintain current documentation for channel programs, partner rules of engagement, process guides, and internal field instructions.
• Partner with Channel leadership to ensure programs are consistently executed across regions while allowing for necessary regional nuance.
• Own channel performance data and translate it into clear, actionable insights for Channel leadership and cross-functional stakeholders.
• Build and maintain dashboards covering partner revenue, pipeline, partner-sourced and partner-influenced opportunities, deal registration activity, partner engagement, portal activity, campaign participation, and program performance.
• Provide reporting to support QBRs, partner business planning, regional reviews, executive updates, and internal operating reviews.
• Analyze partner performance to identify top contributors, at-risk partners, inactive partners, growth opportunities, and program gaps.
• Track key channel metrics including bookings, pipeline creation, NRR, expansion revenue, deal registration conversion, partner activation, account mapping sessions, growth planning sessions, and partner lifecycle progression.
• Use AI, automation, and workflow tools to streamline manual channel operations processes.
• Identify opportunities to automate partner intake, data enrichment, account matching, partner routing, reporting preparation, enablement follow-up, and field notifications.
• Partner with RevOps and Sales Development to improve workflows involving Clay, Claude, Gong, Salesforce, HubSpot, and related tools.
• Build scalable operating models that reduce dependency on manual tracking, one-off Slack follow-ups, and tribal knowledge.
• Help create a more intelligent channel engine that improves speed, accuracy, and consistency across the partner ecosystem.
• Act as the operational bridge between Channel and the internal teams required to support partner success.

• Develop and execute a channel sales strategy that supports regional revenue, pipeline, and market expansion goals.
• Recruit, onboard, develop, and grow strategic relationships across distributors, direct market resellers, value-added resellers, managed service providers, systems integrators, and technology partners.
• Identify and pursue new partner-led business opportunities that expand Nitro’s reach within target markets and customer segments.
• Build executive-level relationships within partner organizations and establish joint business plans, priorities, and success measures.
• Work closely with partner sales teams to identify target accounts, uncover customer opportunities, and advance joint sales activity.
• Train and enable partners to confidently position, demonstrate, and sell Nitro’s solutions.
• Provide high-level product demonstrations and support partners in aligning Nitro’s solutions to customer business needs.
• Maintain visibility into partner-generated pipeline, sales activity, next steps, and revenue performance.
• Monitor market trends, competitive activity, and partner feedback to identify opportunities and adjust regional strategy.
• Collaborate with Sales, Marketing, Customer Success, Operations, and other internal teams to deliver a consistent partner experience.
• Represent Nitro at partner meetings, industry events, and regional conferences to build market awareness and strategic relationships.
• Travel regularly across North America for partner meetings, planning sessions, enablement activities, and events.

Senior Channel Account Manager

• Your main focus will be to expand and renew contracts from existing clients.
• Cross-selling other Nitro Portfolio items to existing customers.
• Build long-term relationships with clients and customers.
• Address and resolve customer issues.
• Notify the sales team of new sales and cross-selling opportunities.
• Become familiar with the competition to stay ahead of them.
• Encourage high-sales and good customer service practices.
• Create strategies and work with clients to boost their brand.
• Help promote and maintain a positive company image.

Account Manager, Dutch

Account Manager – Dutch

Customer Success Manager

• Lead and scale the regional Customer Success organization.
• Build and execute the customer success strategy aligned with Sales, Product, Support, and Marketing.
• Ensure customers achieve measurable business outcomes through adoption and success planning.
• Personally engage with executive sponsors on strategic accounts and renewal opportunities.
• Lead, coach, and develop a team of Customer Success Managers focused on delivering exceptional outcomes.
• Collaborate with EMEA Customer Success leadership to define and implement best practices worldwide.
• Drive renewals in collaboration with Sales and identify upsell opportunities through strong customer relationships.

Director, Customer Success - NAMER, APAC

Frontend Engineer

• Working closely with a tightly knit engineering organization to design, deliver, and improve technical solutions that delight our customers
• Develop and implement automated unit and integration tests to validate software functionality, performance, and robustness.
• Stay up-to-date with the latest industry trends and advancements in front-end development
• Use Continuous Integration and Continuous Deployment (CI/CD) practices during the development process, ensuring frequent and reliable software releases.
• Influencing, implementing and discussing new designs, architectures, standards and best practices for large-scale distributed systems

Senior Frontend Engineer

• Your main focus will be to renew contracts from existing clients
• Create and enforce plans that will help meet the needs of customers
• Build long-term relationships with clients and customers
• Address and resolve customer issues
• Notify the sales team of new sales and cross-selling opportunities
• Become familiar with the competition to stay ahead of them
• Encourage high-sales and good customer service practices
• Create strategies and work with clients to boost their brand
• Help promote and maintain a positive company image

Junior Account Manager – French

• Your main focus will be to renew contracts from existing clients.
• Create and enforce plans that will help meet the needs of customers.
• Build long-term relationships with clients and customers.
• Address and resolve customer issues.
• Notify the sales team of new sales and cross-selling opportunities.
• Become familiar with the competition to stay ahead of them.
• Encourage high-sales and good customer service practices.
• Create strategies and work with clients to boost their brand.
• Help promote and maintain a positive company image.