Nitro, Inc.

Account Manager

• Your main focus will be to renew contracts from existing clients
• Create and enforce plans that will help meet the needs of customers
• Build long-term relationships with clients and customers
• Address and resolve customer issues
• Notify the sales team of new sales and cross-selling opportunities
• Become familiar with the competition to stay ahead of them
• Encourage high-sales and good customer service practices
• Create strategies and work with clients to boost their brand
• Help promote and maintain a positive company image

Junior Account Manager – French

• Your main focus will be to renew contracts from existing clients.
• Create and enforce plans that will help meet the needs of customers.
• Build long-term relationships with clients and customers.
• Address and resolve customer issues.
• Notify the sales team of new sales and cross-selling opportunities.
• Become familiar with the competition to stay ahead of them.
• Encourage high-sales and good customer service practices.
• Create strategies and work with clients to boost their brand.
• Help promote and maintain a positive company image.

Director

• Rationalising and consolidating data landscape to create a single source of truth
• Acting as a strategic partner to senior leadership
• Partnering closely with leadership on data strategy
• Ensuring the underlying architecture and tooling support business needs
• Building reliable insights for better decision-making
• Leading pricing and packaging strategy for AI-first offerings
• Identifying and developing opportunities to monetize proprietary usage data
• Managing and developing two high-performing teams

Senior Data Director

Customer Success Manager

• Serve as the primary post-sales point-of-contact for Nitro’s portfolio of Enterprise business customers
• Drive engagement & adoption to cultivate customer partnerships
• Own customer satisfaction and retention among a portfolio of business accounts
• Proactively identify customer health risks, and effectively leverage internal teams to mitigate non-renewal (churn) risk
• Partner with sales to identify expansion and up-sell opportunities in the post-sales cycle

Enterprise Customer Success Manager

Business Development Rep

• Proactively reach out to existing Nitro customers to identify expansion opportunities, with a primary focus on Nitro Automate and API solutions.
• Identify customers who may benefit from automating document workflows, integrating document functionality into their systems, or scaling document processes across their organization.
• Generate Sales Accepted Opportunities (SAOs) and an expansion pipeline by booking qualified meetings for API Account Executives and Customer Account Executives.
• Identify new departments, teams, and use cases within existing customer accounts to drive expansion opportunities.
• Conduct outbound calls, emails, and LinkedIn outreach into existing customer accounts to create new conversations and opportunities.
• Work closely with Customer Success, Channel, and Customer Account Executives to identify accounts with expansion potential.
• Multi-thread within accounts by building relationships with new stakeholders and decision-makers.
• Maintain accurate activity tracking, pipeline updates, and opportunity notes in Salesforce and other sales tools.
• Utilize Salesforce, Gong, Clay, LinkedIn, and other sales tools for effective management, outreach, tracking, and reporting of all sales activities and customer interactions.

Business Development Representative

QA Engineer

• Work with the team from the beginning: Be involved in work from its inception.
• Help define and iterate on requirements: Bring the QA perspective to the early phases of development, iterating on plans with the team before work begins.
• Expand platform coverage: Ensure tests accurately reproduce customer environments across multiple operating systems and configurations
• Optimize execution: Maximize test suite performance through parallelization, intelligent test selection, caching, and efficient resource utilization
• Drive reliability: Implement monitoring, alerting, and self-healing capabilities to maintain high availability
• Surface actionable insights: Enhance error diagnostics so engineers can resolve issues quickly and move with confidence
• Set technical direction: Evaluate and adopt modern tools, frameworks, and practices that advance our testing capabilities

Junior Account Manager – French

Junior Account Manager – French

Senior Data Director

Enterprise Customer Success Manager

Business Development Representative

Senior QA Engineer