Director, Customer Success - NAMER, APAC

Nitro, Inc.

Director of Customer Success at Nitro leading the regional organization and driving customer outcomes. Collaborating cross-functionally with Sales, Product, and Marketing to enhance long-term partnerships.

Posted 7/21/2026full-timeToronto • 🇨🇦 CanadaLead💰 CA$280,000 - CA$320,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Customer Success organizations, developing customer success strategies, and driving measurable business outcomes through effective team management and collaboration across global regions.

Highest-signal resume keywords

Customer Success LeadershipStrategic Account ManagementData-Driven Decision MakingOrganizational Change ManagementCommercial Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success StrategyEnterprise Software ExperienceRenewal ManagementUpsell Opportunity IdentificationCustomer Adoption Planning

Soft Skills

Exceptional CommunicationInterpersonal SkillsOrganizational SkillsCoaching and Development

Industry Keywords

Customer SuccessAccount ManagementGlobal CollaborationStrategic RenewalsCustomer Retention

About the role

Key responsibilities & impact

Lead and scale the regional Customer Success organization.
Build and execute the customer success strategy aligned with Sales, Product, Support, and Marketing.
Ensure customers achieve measurable business outcomes through adoption and success planning.
Personally engage with executive sponsors on strategic accounts and renewal opportunities.
Lead, coach, and develop a team of Customer Success Managers focused on delivering exceptional outcomes.
Collaborate with EMEA Customer Success leadership to define and implement best practices worldwide.
Drive renewals in collaboration with Sales and identify upsell opportunities through strong customer relationships.

Requirements

What you’ll need

10+ years of experience in Customer Success or Account Management within enterprise software, with at least 5 years in a leadership role.
Strong commercial acumen with deep experience supporting strategic renewals and long-term customer retention.
Strong analytical mindset with the ability to use data to drive decisions.
Experience leading organizational change and building scalable customer programs.
Exceptional communication, interpersonal, and organizational skills.
Experience working across multiple global regions and collaborating with distributed teams.
Willingness to travel approximately 10–15%.

Benefits

Comp & perks

Health insurance
Dental coverage
Vision coverage
Wellness perks
Pension/401k matching
Flex Time Off
Hybrid work model