Practice Operations Coordinator – Credentialing Focused
Belle
Head of Claims Operations & Technology
Next Insurance
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $125,000 - $155,000 per year
Job Level
Lead
About the role
- Effectively manage multiple departmental relationships across a highly matrixed organization within a large, international insurance group.
- Create and monitor Claim’s Budget in partnership with finance.
- Partner with critical team members and cross-functional business partners (Product, Engineering, Information Systems) as the primary driver of technology adoption and improvement within the claims organization.
- Work with internal team members and cross-functional partners in our Data Science group to source data delivery to the Claim’s Org for a variety of use cases and lead Claim’s content creation for key stakeholders.
- Manage vendor portfolio for third-party vendors spanning everything from FNOL to engineering services. Build effective relationships, drive exceptional outcomes, and deliver against cost goals in this space.
- Work closely with internal Compliance, Legal, and Risk Management teams to enable consistent execution against everything from SOX controls to third-party audit execution on behalf of major capital providers. Enable our internal quality audit team to continue to uplevel our collective work product through effective evaluation.
- Coordinate critical Claim’s communication, both internal and external, such as Claims All Hands, technology, vendor rollouts, and overall to the balance of the NEXT enterprise.
Requirements
- BS/BA Degree required
- 10+ years of experience in the Claims Operations space, with 5+ years leading others
- Strong written and oral communication skills required, as well as strong interpersonal, analytical, investigative, and negotiation skills
- Data-driven orientation with the ability to use insights to recognize themes and drive strong business results
- Track record of effectively solving unique and challenging business problems
- Experience leading multiple distributed teams, preferably within a fully remote or hybrid environment
- Ability to collaborate with cross-functional teams to achieve business results
- Team orientation that emphasizes building strong working relationships and contributing to a positive work environment
- High degree of comfort with navigating ambiguous environments; willingness to dive in and assist coworkers with workloads or contribute to novel organizational needs/projects when needed
- Relentless focus on continuous improvement and very receptive to continually leverage new Claim’s technology tools, including both proprietary and off-the-shelf software systems
- Some travel capability, up to 15% of capability
- All other duties as assigned*
Benefits
- Partially subsidized medical plan
- Fully subsidized vision/dental options
- Life insurance
- Disability insurance
- 401(k)
- Flexible paid time off
- Parental leave and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Claims OperationsData AnalysisBudget ManagementVendor ManagementSOX ControlsAudit ExecutionTechnology AdoptionContent CreationProblem SolvingCross-Functional Leadership
Soft skills
CommunicationInterpersonal SkillsAnalytical SkillsInvestigative SkillsNegotiation SkillsCollaborationTeam OrientationAdaptabilityContinuous ImprovementRelationship Building
Certifications
BS/BA Degree
