Next Insurance

Program Manager

• Own program design, execution, and evolution for Loss Control (GL, PL) and APS (WC), expanding from our current state to all required jurisdictions and lines of business.
• Own reporting deliverables to State Insurance Departments, ensuring quality and timeliness.
• Partner with Legal and Product teams to ensure we meet state-mandated APS/Loss Control requirements across all states.
• Evaluate current vendors, explore alternatives, and implement a more cost-effective, productive vendor strategy. Leverage vendor findings to provide meaningful safety recommendations and improve loss ratios.
• Build scalable internal resources and educational materials for insureds, enabling lower-cost interventions for lower-risk accounts.
• Redefine criteria for when APS/Loss Control services are offered using policy data, claims insights, and industry benchmarks to maximize spend-to-impact efficiency.
• Partner with internal stakeholders (Product, Engineering, Servicing, Legal) to operationalize program enhancements and reporting.

Loss Control Program Manager

Operations

• Effectively manage multiple departmental relationships across a highly matrixed organization within a large, international insurance group.
• Create and monitor Claim’s Budget in partnership with finance.
• Partner with critical team members and cross-functional business partners (Product, Engineering, Information Systems) as the primary driver of technology adoption and improvement within the claims organization.
• Work with internal team members and cross-functional partners in our Data Science group to source data delivery to the Claim’s Org for a variety of use cases and lead Claim’s content creation for key stakeholders.
• Manage vendor portfolio for third-party vendors spanning everything from FNOL to engineering services. Build effective relationships, drive exceptional outcomes, and deliver against cost goals in this space.
• Work closely with internal Compliance, Legal, and Risk Management teams to enable consistent execution against everything from SOX controls to third-party audit execution on behalf of major capital providers. Enable our internal quality audit team to continue to uplevel our collective work product through effective evaluation.
• Coordinate critical Claim’s communication, both internal and external, such as Claims All Hands, technology, vendor rollouts, and overall to the balance of the NEXT enterprise.

Head of Claims Operations & Technology

Auditor

• Perform Standard WC Audits for accounts with premiums below $5,999, ensuring compliance with NCCI classification rules
• Maintain detailed audit records and update systems promptly
• Communicate audit requirements and findings clearly to clients
• Emphasize learning and growth while contributing to department goals and embodying NEXT's core values

Premium Auditor

Compliance

• Assist with monitoring and managing compliance with insurance regulations across products and business units
• Help manage responses to Departments of Insurance on consumer complaints and compliance inquiries
• Monitor adherence to compliance policies through regular reviews, testing, and data analysis
• Identify potential policy violations or compliance breaches and escalate issues to the Head of Compliance
• Maintain organized documentation of policy versions, changes, and employee acknowledgments
• Help manage various regulatory filings (e.g. DOI, Licensing, SOS, etc)
• Maintain organized records and contribute to knowledge management to preserve compliance information
• Support process improvement initiatives aimed at increasing compliance efficiency and effectiveness

Loss Control Program Manager

Head of Claims Operations & Technology

Premium Auditor

Compliance Specialist