Next Insurance

IT Support

• Own the full premium audit lifecycle for WC and GL lines of business, managing pipelines, backlogs, and reconciliation workflows, while ensuring strict adherence to NCCI, WCIRB, and other state-specific regulatory requirements
• Lead, coach, and develop a high-performing organization of managers and QA staff
• Spearhead a comprehensive QA program to ensure accuracy in payroll and class codes, utilizing trend analysis to identify systemic errors and lead corrective initiatives
• Manage external audit vendors by optimizing assignment strategies and performance standards; partner with Finance on spend analysis, budgeting, and cost-optimization across internal and vendor partners
• Continuously enhance the audit customer journey to reduce friction, improve clarity, and increase audit completion rates
• Serve as the operational lead for audit system automation, partnering with Engineering, Product, Reporting, and Data Science to define requirements, conduct testing, and deploy AI-centric audit tools and features
• Refine and deliver weekly, monthly, and quarterly reporting on production, quality trends, and organizational performance
• Act as the owner for state inquiries and internal partners (Underwriting, Reporting, Claims, Compliance) to resolve regulatory escalations and system issues

Premium Audit Manager