Latchel

Operations Associate, Troubleshooter

Latchel

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Receive & process inbound phone calls, texts, emails, and web chats.
  • Categorize & route inbound requests to the appropriate teams.
  • Handle routine operations tasks, including but not limited to scheduling, diagnostics, troubleshooting, maintenance coordination, invoice collection and upload, and technical support.
  • Provide feedback on processes, documentation, policy, and procedure improvements.

Requirements

  • 3+ years of experience in customer service-oriented role (performed via phone, text, webchat, email)
  • English proficiency
  • Spanish speaking is preferred
  • Comfort using support platforms (e.g., Zendesk, Freshdesk, Intercom) and/or CRM tools to manage tickets or cases
  • Previous experience in Property Management industry is strongly preferred
  • Strong previous experience in technical support.
  • Previous experience supporting upset customers in urgent situations
Benefits
  • None specified 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supporttroubleshootingdiagnosticsmaintenance coordinationinvoice collection
Soft skills
customer servicecommunicationproblem-solvingfeedback provisionhandling upset customers