Senior Sales Operations Business Partner
Bazaarvoice
GoSFDCTableau
Operations Associate, Troubleshooter
Latchel
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Receive & process inbound phone calls, texts, emails, and web chats.
- Categorize & route inbound requests to the appropriate teams.
- Handle routine operations tasks, including but not limited to scheduling, diagnostics, troubleshooting, maintenance coordination, invoice collection and upload, and technical support.
- Provide feedback on processes, documentation, policy, and procedure improvements.
Requirements
- 3+ years of experience in customer service-oriented role (performed via phone, text, webchat, email)
- English proficiency
- Spanish speaking is preferred
- Comfort using support platforms (e.g., Zendesk, Freshdesk, Intercom) and/or CRM tools to manage tickets or cases
- Previous experience in Property Management industry is strongly preferred
- Strong previous experience in technical support.
- Previous experience supporting upset customers in urgent situations
Benefits
- None specified 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingdiagnosticsmaintenance coordinationinvoice collection
Soft skills
customer servicecommunicationproblem-solvingfeedback provisionhandling upset customers
