NexRep, LLC

Administrative Assistant

• The Administrative Support Specialist provides operational and administrative support for agent lifecycle management, reporting, and technical assistance
• This position serves as a key liaison between multiple departments to ensure agents are properly onboarded, credentialed, supported, and maintained throughout their engagement with the organization
• Provisions and credentials new agents by completing onboarding requirements, system access requests, and account setup activities
• Offboards agents by removing system access, updating records, and ensuring completion of all separation processes
• Assists agents with technical support needs, including login issues, account access concerns, and basic troubleshooting
• Maintains accurate agent rosters and workforce records across multiple systems
• Generates, updates, and distributes reports to support operational and business needs
• Tracks and monitors training and course completion requirements and follows up as necessary to ensure compliance
• Communicates effectively with client, leadership, and internal departments to resolve issues and provide timely updates
• Coordinates with cross-functional teams to ensure seamless onboarding, support, and offboarding processes
• Maintains confidentiality of sensitive information and adheres to company policies and procedures