Administrative Support Specialist

NexRep, LLC

Administrative Support Specialist providing operational and administrative support for agent lifecycle management at NexRep. Collaborating between multiple departments to efficiently onboard and offboard agents.

Posted 6/19/2026full-timeRemote • Maine • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The Administrative Support Specialist provides operational and administrative support for agent lifecycle management, reporting, and technical assistance
This position serves as a key liaison between multiple departments to ensure agents are properly onboarded, credentialed, supported, and maintained throughout their engagement with the organization
Provisions and credentials new agents by completing onboarding requirements, system access requests, and account setup activities
Offboards agents by removing system access, updating records, and ensuring completion of all separation processes
Assists agents with technical support needs, including login issues, account access concerns, and basic troubleshooting
Maintains accurate agent rosters and workforce records across multiple systems
Generates, updates, and distributes reports to support operational and business needs
Tracks and monitors training and course completion requirements and follows up as necessary to ensure compliance
Communicates effectively with client, leadership, and internal departments to resolve issues and provide timely updates
Coordinates with cross-functional teams to ensure seamless onboarding, support, and offboarding processes
Maintains confidentiality of sensitive information and adheres to company policies and procedures

Requirements

What you’ll need

High school diploma or equivalent required
Previous administrative, workforce management, customer support, or related experience preferred
Proficiency in Microsoft Office Suite, with strong emphasis on Microsoft Excel
Strong organizational and time management skills with exceptional attention to detail
Ability to effectively multitask and manage competing priorities
Excellent written and verbal communication skills
Ability to build and maintain positive interdepartmental relationships
Professional demeanor and customer-focused approach
Strong problem-solving and analytical skills
Ability to handle confidential information with discretion and professionalism

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

administrative supportonboardingcredentialingtechnical supportreport generationworkforce managementtroubleshootingdata managementcompliance trackingaccount setup

Soft Skills

organizational skillstime managementattention to detailmultitaskingcommunication skillsinterdepartmental relationship buildingprofessional demeanorcustomer-focused approachproblem-solving skillsanalytical skills

Certifications

high school diploma