Quality Specialist

NexRep, LLC

Quality Specialist at NexRep responsible for analyzing calls and ensuring compliance with client standards. Working collaboratively with operations and certification teams to provide feedback and improvement.

Posted 7/3/2026full-timeRemote • Maine • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Analyze calls, emails, social media posts, and/or SMS contacts of NexRep’s independent contractors
Identify trends and work with certification and operations teams
Monitor agents in real time or after the fact
Review contacts for customer satisfaction
Provide recommendations for client’s quality scorecard
Participate in calibration sessions with NexRep's client
Provide feedback to NexRep certification and operations team
Review customer satisfaction data to identify trends
Facilitate town hall sessions for independent contractors

Requirements

What you’ll need

Proficiency in Microsoft Office 365, including strong Excel skills
Ability to collaborate effectively with other team members
Ability to provide constructive feedback to agents
Attention to detail
Strong decision-making skills
Ability to work independently

Benefits

Comp & perks

NexRep provides equal employment opportunities
Prohibits discrimination and harassment of any type

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Attention to DetailStrong Decision-Making SkillsAbility to Work Independently