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Resource Specialist
NexRep, LLCNexRep Resource Specialist providing real time support and performance analysis to independent marketplace contractors. Ensuring contractor adherence to agreements and assisting with client-focused workflow processes.
About the role
Key responsibilities & impact- Provide real time chat support to contractors while they service
- Host one on one sessions with contractors to increase performance and knowledge of the client’s account
- Review performance data and provide recommendations to the Operations Manage to meet client goals
- Keep all client resources up to date
- Communicate changes from the client to contractors
- Host group sessions with contractors
- Send and reply to messages from contractors
- Review customer satisfaction data to identify trends for NexRep’s clients
- Provide detail scoring information to independent contractors
Requirements
What you’ll need- Proficiency in Microsoft Office 365, including strong Excel skills
- Ability to collaborate effectively with other team members
- Ability to provide constructive feedback to agents
- Attention to detail
- Strong decision-making skills
- Ability to work independently
Benefits
Comp & perks- NexRep will reimburse for travel expenses incurred.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft Office 365Excel
Soft Skills
collaborationconstructive feedbackattention to detaildecision-makingindependence