Newrez LLC

Accounting Manager

• Prepare monthly cashbook and test of expected reconciliations for various investor custodial accounts, including Fannie Mae, Freddie Mac, Ginnie Mae, and Private portfolios.
• Review reconciliations performed by Investor Accounting Analyst and Investor Accounting Analyst II.
• Researches and resolves loan and account variances and clears accounts in accordance with investor and regulatory guidelines.
• Works with Investor Reporting team members to resolve items within the investors' accounts.
• Maintains and follows procedures and controls within the monthly process.
• Assists with internal and external audits.
• Heavy use of Microsoft excel for data analysis and reporting.
• Attention to detail and strong organization skills important.
• Investigate, reconcile, and provide timely resolution to all investor issues and reconciliation exceptions.
• Research operational, reporting, or data issues and present solutions or process improvements to management.
• Develops and enhances operational procedures.
• Possesses an understanding of pooling and servicing agreements / GSE Servicing Guides.
• Handle ad-hoc reporting or research as directed by management.
• Performs related duties as assigned by management.

Senior Investor Accounting Analyst – On-Site

QA Engineer

• Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
• Direct the evolution, testing, and continuous refinement of the Newrez/Shellpoint letter library.
• Form partnerships with internal stakeholders to review and ensure the precision, clarity, and brevity of the letter content.
• Perform proactive testing to identify potential issues with letter content and criteria.
• Collaborate with various departments within the organization.
• Consult with or provide expert advice to management of various lines of business when creating new letters, notices, and statements.
• Collaborate with Compliance, Legal, Bankruptcy, and other departments to create and review statements, letters, and notices for quality and compliance.
• Manage offshore team's performance related to quality review and test tasks.
• Respond to remediation requests and oversee its resolution.
• Supervise the periodic letter recertification process.
• Oversee special projects related to quality assurance, audit, QA/QC, and remediation.

Quality Assurance Coordinator – On-site

Manager

• Independently manage a portfolio of 150 litigated cases within the litigation inventory as assigned by management, requiring minimal oversight by in-house counsel.
• Independently develops and executes strategy with clients and outside counsel address litigation matters.
• Support the Legal Department by appearing in-person and telephonically as a records custodian and fact witness at trials, depositions, mediations, etc. to explain servicing processes under oath as needed.
• Travel for appearance in person for trials that do not allow the witness to appear telephonically will be required.
• Appear as a representative of the company to speak to the company’s policies and procedures, and interpretation of their application to the facts of a specific case.
• Ability to read, review, and interpret mortgage loan documents for the purpose of appearing as a fact witness on litigated matters.
• Settle litigation cases and complaints with discretion and independent judgment utilizing approved settlement authority by clients or internal management.
• Independently process all requests by assigned attorneys (by e-mail or telephone) for settlement authority, check requests, etc. to bring a suit to resolution.
• Coordinate efforts directly with the firms for efficient and effective responses to all requests for discovery to include admissions, interrogatories, and production of documents.
• Prepare and maintain various spreadsheets and reports, including client reports. Does not require in-house counsel review prior to sending.
• Research pertinent points of law that affect the recovery efforts.
• Provide information support to the legal recovery efforts.
• Identify and escalate to Supervisor any issues that cause liability or are above authority level.
• Identify and escalate to Supervisor any trends that could become problematic in future suits.
• Receive and process all correspondence received on accounts placed with assigned attorneys.
• Ensure that all actions, discovery, and witness requirements and obligations are tracked through Legal Tracker, Servicing Director, or other tracking database.
• Monitor time and legal fees in relation to outsourced projects and legal matters.
• Prepare expense reimbursements and perform clerical tasks, as needed.
• Prepare and maintain various spreadsheets and reports, including client reports for in-house counsel or other parties as required.
• Attend and direct client or executive meetings and document discussions.
• Work with management and other team members to ensure all appearances are covered as needed.
• Assist on any special projects assigned by management.
• Accept special tasks as necessary and assume responsibility for successfully achieving objectives.
• Performs additional projects and duties as assigned by supervisor.

Senior Litigation Case Manager – Mortgage Servicing

• Serve as the key, empowered single point of contact for a dedicated group of 3rd party mortgage clients
• Take responsibility for the creation, design, and implementation of value-add business strategies and client campaigns that affect current operating practices and company policy
• Be accountable for key operational risk-management metrics including investigating and coordinating the resolution of any operational issues that are discovered
• Manage the delegated authority request process for a dedicated group of clients to ensure requests are sent to and received from clients in a timely manner
• Take responsibility for the oversight and tracking of incoming transfers and where applicable completing all required GSE forms and submissions
• Be accountable for oversight and management of repurchases, including partnering with prior seller/servicers
• Performs a monthly oversight and reconciliation of GSE invoice management including root cause analysis and resolution for servicing errors
• Demonstrate Root Cause Analytical skills in error resolution and procedural improvements
• Manage Individual Client P&Ls
• Negotiate Fee schedules and associated contractual requirements
• Assist the Portfolio Management Team with assimilating new third-party clients
• Partner with Legal in reviewing and providing comments on new Servicing Agreements for operational risks and concerns
• Improve operational efficiency by reviewing content from Servicing Agreements and implementing the information in a format that can be tabled and queried for ease of use
• Be accountable for key portfolio processes using judgment and discretion to investigate and resolve any key issues that may arise
• Be able to clearly articulate and present ideas and findings to a varied audience including the production staff and senior management
• Performs related duties as assigned by supervisor
• Organize and lead onsite visits

Portfolio Manager

Solutions Engineer

• Actively elicit & communicate business requirements using interviews, process documentation, brainstorming sessions, surveys, site visits, and/or workflow analysis
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into clear details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Define and write user stories to represent business requirements
• Deliver the following artifacts as needed to support comprehensive understanding: functional requirements, process flow diagrams, screen mockups, and data flow diagrams
• Collaborate with developers and IT subject matter experts to establish the technical vision and analyze tradeoffs between factors such as cost, time to deliver, usability, system performance, and scalability
• Serve as the conduit between the user community (internal and external customers) and the software development team through which requirements flow
• Proactively communicate with external customers and internal business partners and successfully engage in multiple initiatives simultaneously
• Drive and challenge business units on their assumptions of how they will successfully execute their plans
• Within the role of Project and Product Manager, the individual will: Plan and execute projects according to agile methodologies
• Be the liaison between the business units, technology teams and support teams, and ensure the successful delivery of IT solutions
• Develop a thorough understanding of the business model, operational processes, and key performance indicators
• Work closely with business leadership to perform ROI analysis and prioritize IT initiatives
• Define project scope, goals, deliverables, budget, and actively manage risk
• Develop project plans and coordinate resources to ensure that the project is successfully completed within defined constraints

IT Business Solutions Manager

Sales

• Develop and execute a territory sales plan aligned with corporate volume, client activity, and market penetration goals.
• Identify and pursue new market opportunities, including expanding network of correspondent clients.
• Evaluate client or prospective client needs and requirements to identify and promote company products and services which demonstrate the company's value proposition and facilitate enhanced business performance.
• Maintain awareness of competitive landscape, market shifts, and emerging opportunities; translate insights into actionable strategies.
• Serve as the primary point of contact for escalations, issue resolution, and coordination across internal teams to deliver a smooth correspondent experience.
• Partner with internal stakeholders (Capital Markets, Sales, Operations, Underwriting, etc.) to align client needs with organizational goals.
• Represent the company at industry conferences, trade shows, and client events.

Regional Sales Manager

Support Engineer

• Partners with clients on cross-platform systems to review and implement system access to applications or environments, ensuring compliance policies are maintained (25%).
• Acts as 1st or 2nd point of contact for clients to request assistance. Resolves Level 1 and Level 2 problems.
• Performs investigation which may include more time-consuming diagnosis and technical expertise (25%).
• Works with clients to provide access requirements on multiple systems cross-platform.
• Formulates recommendations, and implements changes for systems (20%).
• Documents access or support requirements, problems and resolutions and creates documents for knowledge transfer (10%).
• Resolves work requests that may involve coordination with other functions. Identifies IT colleagues and/or vendors needed to resolve an issue and ensures effective problem resolution (5%).
• Provides input to development of process and work improvements. Implements improvements after management review and approval.
• Reviews current processes or standards and recommends improvements (5%).
• Conducts complete diagnostics of most system problems, factoring in a strong understanding of the technical infrastructure (5%).
• Integrates across multiple IT groups to ensure effective resolution of issues, with guidance from more senior analysts as required (5%).
• Adapts and implements new procedures with minimal support readily. Communicates technical information to non-technical users effectively.
• May provide technical guidance to more junior team members. Operates effectively as part of a larger team and manages own work. Receives limited direction, work in progress is monitored periodically.
• Supports the development of appropriate work procedures or approaches to address and/or escalate problems. Ability to effectively and accurately convey information to others.

Systems Support Analyst II

Account Executive

• Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
• Formulate and establish funding projections/goals in conjunction with Wholesale leadership to align with Wholesale and Correspondent loan production, quality, and volume targets.
• Performs initial contact to prospect new mortgage brokers/bankers and coordinate broker approval process through inbound and outbound calls.
• Use company provided leads and marketing resources to meet minimum volume goals.
• Collaborates with Wholesale leadership and Corporate business partners to develop/implement marketing strategies within assigned territory/account list.
• Conducts online presentations at broker offices to promote the Company’s Value Proposition and present our process, product and technology platforms.
• Serves as subject matter expert on company policies, procedures, products and technology.
• Collaborates with loan operations team to manage active pipeline.
• Escalates second reviews to appropriate Operations/Underwriting leadership.
• Establishes communication protocol with Client Relations Managers to optimize service delivery.
• Assists clients with lock reconciliation, extensions and exceptions.
• Ensures that clients understand the Company’s loan processing, underwriting and closing processes.

Copywriter

• Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
• Craft compelling copy across a wide range of formats-from digital ads and social media posts to long-form blog articles and print collateral-supporting both internal and external communications.
• Adopt and enhance company’s voice, tone and messaging.
• Develop and refine Company’s brand voice, tone, and messaging across all platforms.
• Write and edit copy for: Press releases, blog/byline articles, and award submissions.
• Collaborate with cross-functional teams to support: Business channels: Joint Venture/Retail, Wholesale, Correspondent Lending, Direct to Consumer.
• Ensure consistency and quality across all written communications.
• Translate complex concepts into clear, engaging, and accessible language.
• Participate in brainstorming sessions and incorporate feedback to elevate creative output.

Marketing Copywriter

Art Director

• Concept and design across all print and digital channels, including but not limited to fully integrated marketing campaigns as well as individual projects to include emails, print collateral, direct mail, social media, multi-media, and more.
• Work closely and collaboratively with other art directors/designers, and marketing team.
• Produce work that demonstrates a strategic approach to all concepts and designs at all stages of a project.
• Possess an enthusiastic willingness to be involved at all stages of project development, from creating concepts, to making changes, and releasing final files.
• Adhere to brand standards across all media.
• Participate in the creative brainstorming process with the team.
• Assist in the development of marketing materials for product launches and campaigns.
• Excellent at managing multiple demands and responsibilities.
• Ability to work independently and with a team to meet deadlines.
• Ability to effectively and accurately convey information to others.

Software Engineer

• As a full-stack developer, the associate is responsible for front-end and back-end application development.
• This role is responsible for the design, architecture, coding and implementation of user interfaces/applications, API’s, database interfaces, logic controls, error handling for web, cloud, thick client and standalone applications.
• The full stack developer builds integrations between local and remote systems both with company and third-party systems.
• Developer will sometimes perform and/or work with other associates to gather business logic and requirements, QA their code, and pass on to DevOps for productionizing.
• Design, construct and maintain custom applications across the application stack.
• Responsible for creating work estimates, technical project plans, and implementation plans.
• Work collaboratively within an agile project team.
• May assist in research on emerging development technologies, products, and processes.
• Follow best practices and coding standards.
• Grow your personal skillset as well as the skills of the team.
• Other tasks or responsibilities as assigned by management.

Applications Developer II

Administration

• Administer and maintain the ResWare platform, including workflows, templates, business rules, roles, and permissions
• Configure and manage file types, products, milestones, automation rules, and task management
• Manage user setup, security roles, and access controls in accordance with company policies
• Design, implement, and optimize workflows to support lender services operations and SLAs
• Identify opportunities to automate manual processes and reduce operational friction
• Maintain integrations with third-party vendors, lenders, underwriters, and internal systems
• Ensure accuracy, consistency, and integrity of data across the ResWare platform
• Build and maintain reports, dashboards, and operational metrics for leadership, operations, and compliance
• Serve as the primary point of contact for ResWare system issues and enhancement requests
• Train new users and provide ongoing training, documentation, and job aids for existing staff