Newrez LLC

ResWare Administrator

Newrez LLC

full-time

Posted on:

Location Type: Hybrid

Location: Langhorne • Pennsylvania • Texas • United States

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Salary

💰 $69,100 - $115,920 per year

About the role

  • Administer and maintain the ResWare platform, including workflows, templates, business rules, roles, and permissions
  • Configure and manage file types, products, milestones, automation rules, and task management
  • Manage user setup, security roles, and access controls in accordance with company policies
  • Design, implement, and optimize workflows to support lender services operations and SLAs
  • Identify opportunities to automate manual processes and reduce operational friction
  • Maintain integrations with third-party vendors, lenders, underwriters, and internal systems
  • Ensure accuracy, consistency, and integrity of data across the ResWare platform
  • Build and maintain reports, dashboards, and operational metrics for leadership, operations, and compliance
  • Serve as the primary point of contact for ResWare system issues and enhancement requests
  • Train new users and provide ongoing training, documentation, and job aids for existing staff
  • Collaborate cross-functionally with Operations, Accounting, Compliance, and IT teams.

Requirements

  • High school diploma or equivalent required
  • Bachelor’s Degree in business or equivalent experience preferred
  • 2+ years of hands-on ResWare administration experience required
  • Strong understanding of title, escrow, and/or mortgage lender services operations
  • Experience configuring workflows, business rules, and system automation
  • Strong analytical, troubleshooting, and problem-solving skills
  • Excellent communication skills with both technical and non-technical users
  • Detail-oriented with strong data management skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Experience supporting lender services or centralized title operations
  • Knowledge of ResWare integrations, vendor management, and accounting interfaces
  • Familiarity with regulatory and compliance requirements in mortgage lending and settlement services
  • Experience creating operational and performance reporting.
Benefits
  • Medical, dental, and vision insurance
  • Health Savings Account with employer contribution
  • 401(k) Retirement plan with employer match
  • Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
  • Adoption Assistance
  • Tuition & Certification reimbursement
  • Employee Mortgage Loan Program
  • The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
  • Newrez NOW: Corporate Social Responsibility program with volunteer opportunities
  • 1 company-paid Volunteer Time Off day
  • Matching Gifts Program - dollar-for-dollar up to $1,000
  • Access to grants, nonprofit resources, and volunteer opportunities
  • More than $6,000,000 donated since 2020
  • 1 in 5 employees participates in at least one Employee Resource Group (ERG)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ResWare administrationworkflow configurationbusiness rules configurationsystem automationdata managementreportingdashboard creationtask managementuser setupsecurity roles management
Soft Skills
analytical skillstroubleshooting skillsproblem-solving skillscommunication skillsdetail-orientedability to manage multiple prioritiescollaborationtrainingdocumentationcross-functional teamwork
Certifications
Bachelor’s Degree in businessHigh school diploma or equivalent