New Frontier Immigration Law

Project Manager

• Supervise, coach, and develop a team of 6-10 certified Project Managers
• Refine case management workflows to optimize efficiency and quality
• Partner with attorneys and Paralegal Supervisors to resolve workflow issues

Project Manager, Legal Operations

Paralegal

• Conduct weekly 1-on-1 meetings with paralegals
• Provide ongoing coaching, feedback, and performance management
• Identify training needs and coordinate skill development opportunities
• Handle HR issues including attendance, conflicts, and performance improvement plans
• Take escalated client calls when team members need manager support or de-escalation

Legal Supervisor, Paralegal Team

• Oversee the production and coordination of legal filings for approximately 500 active immigration cases
• Create workflow systems, coordinate team members, track deadlines
• Serve as the central coordinator preventing delays, maintaining client communication schedules
• Ensure every case has a clear next step and responsible party at all times
• Identify bottlenecks and proactively resolve scheduling conflicts or resource constraints
• Track all case milestones, filing deadlines, and critical dates
• Send proactive reminders to team members before deadlines
• Escalate at-risk cases or missed deadlines to leadership immediately
• Document standard operating procedures for case progression
• Create templates, checklists, and workflow guides

Certified Project Manager

General Counsel

• Transform legal service delivery through hands-on client management
• Conduct proactive client wellness checks
• Own the refund process and investigate root causes
• Design early intervention protocols for at-risk clients
• Conduct regular case audits and monitor progress
• Manage malpractice insurance and track compliance
• Create scalable workflows and deliver training
• Build dashboards for operational visibility

Head of Legal Operations

Attorney

• Maintain a significant caseload focused on: 601a waivers, Consular processing, Adjustment of Status (AOS), T visas, VAWA RFEs and complex follow-up filings
• Serve as the first supervisory layer for attorneys handling similar case types
• Review legal work at designated points
• Coach attorneys on case theory, evidence strategy, and writing quality
• Answer day-to-day legal questions and guide judgment calls
• Identify quality or performance issues early and address them directly
• Enforce the Legal Director's standards within your practice area
• Act as the first escalation point for complex or higher-risk issues
• Ensure legal work within the practice area is consistent in strategy and presentation
• Work closely with the Legal Director by providing feedback on attorney performance and training needs

Lead Attorney – Family, Humanitarian Immigration

• Maintain an active personal caseload including Individual Calendar Hearings (ICHs), Master Calendar Hearings (MCHs), bond hearings, and appeals
• Draft and review motions, briefs, and appeals to the Board of Immigration Appeals
• Develop case theory and litigation strategy for complex matters
• Prepare clients and family members for testimony
• Attend hearings virtually when required
• Research and work with country conditions experts
• Liaise with government agencies including ICE, DHS, and EOIR
• Directly supervise and develop 1-2 removal defense attorneys
• Review their motions, briefs, and hearing preparation
• Help them improve legal writing and advocacy skills
• Provide real-time guidance before hearings

Lead Attorney – Removal Defense

• Prepare and assemble complex immigration applications including I-130, I-485, I-751, I-601A, VAWA (I-360), U visa (I-918), T visa (I-914), SIJS petitions, asylum applications (I-589), and naturalization (N-400)
• Review client intake information and organize supporting documentation (birth certificates, marriage certificates, police records, medical records, affidavits, etc.)
• Draft cover letters, legal memoranda, and case summaries for attorney review
• Prepare evidentiary exhibits and organize them according to USCIS filing requirements
• Conduct legal research on immigration law, case precedents, country conditions, and USCIS policy guidance
• Draft declarations, affidavits, and hardship statements for humanitarian cases
• Research state-specific requirements for SIJS predicate orders and family court filings
• Prepare legal briefs and memoranda on complex immigration issues
• Prepare removal defense packages including asylum applications, cancellation of removal filings, and bond motions
• Organize evidence for Immigration Court hearings (Master Calendar and Individual Hearings)
• Draft motions to terminate, motions to reopen, and motions to reconsider
• Compile country conditions evidence and expert witness materials
• Review applications for accuracy, completeness, and compliance with USCIS requirements
• Conduct internal quality checks before attorney final review
• Ensure all deadlines are tracked and cases are filed timely
• Maintain organized digital case files using Filevine case management software
• Draft client correspondence and case status updates for attorney approval
• Prepare interview preparation materials for USCIS interviews
• Translate documents (if applicable language skills)
• Provide detailed case notes and handoff summaries for U.S. attorneys each morning
• Participate in virtual team meetings (may require flexibility for U.S. business hours occasionally)
• Collaborate with U.S.-based paralegals and attorneys through Slack, Microsoft Teams, or similar platforms
• Flag urgent issues or questions for attorney attention

Immigration Attorney – Case Preparation

• Represent clients before EOIR and USCIS independently
• Handle complex asylum cases, cancellation, bond hearings, and other forms of relief
• Conduct Individual Calendar Hearings and Master Calendar Hearings
• Write appeals before the Board of Immigration Appeals
• Research and work with country conditions experts
• File detailed motions, briefs, and legal memoranda
• Liaise with ICE, DHS, and EOIR
• Conduct thorough client interviews and develop winning case strategies
• Provide exceptional, compassionate client communication
• Maintain meticulous case documentation using Filevine
• Manage and mentor a dedicated legal team
• Follow systematic checklists to ensure consistent quality

Removal Defense Attorney

• Conduct high-volume strategy consultations with prospective immigration clients
• Assess eligibility across family-based and humanitarian pathways (e.g., VAWA, U visas, T visas, SIJS, waivers, removal defense)
• Design and clearly explain immigration roadmaps, including risks, timelines, and alternative options
• Partner closely with intake and sales teams to convert consultations into retained clients
• Address client objections related to cost, risk, timing, and eligibility
• Support pricing alignment and scope clarity
• Contribute directly to revenue growth, conversion rates, and retained value
• Provide feedback to leadership on client trends, demand signals, and service gaps
• Help refine service offerings and client positioning
• Ensure handoff clarity to case management and legal teams post-retention

Immigration Attorney – Strategy & Intake

Legal Assistant

• Provide paralegal and legal assistant support to U.S.-based immigration attorneys
• Prepare and assemble complex immigration applications including I-130, I-485, I-751, I-601A, VAWA (I-360), U visa (I-918), T visa (I-914), SIJS petitions, asylum applications (I-589), and naturalization (N-400)
• Review client intake information and organize supporting documentation (birth certificates, marriage certificates, police records, medical records, affidavits, etc.)
• Draft cover letters, legal memoranda, and case summaries for attorney review
• Conduct legal research on immigration law, case precedents, country conditions, and USCIS policy guidance
• Prepare removal defense packages including asylum applications, cancellation of removal filings, and bond motions
• Organize evidence for Immigration Court hearings (Master Calendar and Individual Hearings)
• Review applications for accuracy, completeness, and compliance with USCIS requirements
• Draft client correspondence and case status updates for attorney approval

Immigration Attorney, Paralegal and Legal Assistant Duties

QA Engineer

• Own and continuously improve the Dragons Training Program (Nest).
• Design and deliver comprehensive new-hire onboarding covering systems, scripts, call flow, and immigration intake basics.
• Create role-specific training tracks for Setters, Digital Dragons, and Chasers.
• Define and enforce graduation criteria from Nest including knowledge checks, call certification, role-play assessments, and live call readiness.
• Monitor live calls, recordings, and CRM activity (HubSpot / 3CX or similar).
• Score calls against defined QA standards.
• Deliver 1:1 coaching sessions, targeted retraining plans, and remedial training for underperformers.
• Partner with Call Center Sales Manager to identify trends, address skill gaps, and reduce appointment fallout and Not Qualified cases.
• Create skill progression paths, performance recovery plans, and development roadmaps for high-potential Dragons.
• Serve as right-hand support to Sales Leadership when not actively training.
• Provide regular insights and reporting to the Director of Sales on training outcomes, QA trends, retention risks, and skill gaps by role.

Call Center Trainer – Quality Assurance

Sales

• Drive client acquisition through inbound and outbound sales strategies.
• Develop and execute sales plans to meet and exceed monthly revenue targets.
• Manage and optimize the full sales pipeline, from lead generation to retention.
• Conduct consultations with potential clients to qualify cases and build trust.
• Create and present compelling proposals and fee agreements aligned with firm standards.
• Oversee the entire client intake journey, ensuring a high conversion rate from lead to signed client.
• Ensure accurate data collection, documentation, and case evaluation.
• Collaborate closely with legal teams for seamless case handoffs and communication.
• Maintain compliance with all legal and ethical requirements throughout the intake process.
• Lead, coach, and develop a team of intake specialists and sales representatives.
• Establish clear performance goals, conduct regular coaching, and maintain accountability.
• Host team meetings and training sessions to uphold client communication excellence.
• Track and analyze key performance indicators (KPIs) such as conversion rates, lead response times, and client acquisition costs.
• Deliver clear, data-driven insights to leadership through weekly and monthly performance reports.
• Identify opportunities to improve sales performance and process efficiency.

Sales & Intake Manager

• Drive client acquisition through inbound and outbound sales strategies.
• Develop and execute sales plans to meet and exceed monthly revenue targets.
• Manage and optimize the full sales pipeline, from lead generation to retention.
• Conduct consultations with potential clients to qualify cases and build trust.
• Oversee the entire client intake journey, ensuring a high conversion rate from lead to signed client.
• Ensure accurate data collection, documentation, and case evaluation.
• Lead, coach, and develop a team of intake specialists and sales representatives.
• Track and analyze key performance indicators (KPIs) such as conversion rates, lead response times, and client acquisition costs.

• Prepare and assemble complex immigration applications including I-130, I-485, I-751, I-601A, VAWA (I-360), U visa (I-918), T visa (I-914), SIJS petitions, asylum applications (I-589), and naturalization (N-400)
• Review client intake information and organize supporting documentation
• Draft cover letters, legal memoranda, and case summaries for attorney review
• Conduct legal research on immigration law, case precedents, country conditions, and USCIS policy guidance
• Prepare removal defense packages and organize evidence for Immigration Court hearings
• Review applications for accuracy, completeness, and compliance with USCIS requirements
• Draft client correspondence and case status updates

Immigration Attorney, Paralegal/Legal Assistant Duties

• Prepare and assemble complex immigration applications including I-130, I-485, I-751
• Review client intake information and organize supporting documentation
• Draft cover letters, legal memoranda, and case summaries for attorney review
• Conduct legal research on immigration law and prepare legal briefs
• Prepare removal defense packages including asylum applications
• Review applications for accuracy and compliance with USCIS requirements
• Draft client correspondence and prepare interview preparation materials
• Provide detailed case notes and handoff summaries for U.S. attorneys

Project Manager, Legal Operations

Legal Supervisor, Paralegal Team

Certified Project Manager

Head of Legal Operations

Lead Attorney – Family, Humanitarian Immigration

Lead Attorney – Removal Defense

Immigration Attorney – Case Preparation

Removal Defense Attorney

Immigration Attorney – Strategy & Intake

Immigration Attorney, Paralegal and Legal Assistant Duties

Call Center Trainer – Quality Assurance

Sales & Intake Manager

Sales & Intake Manager

Immigration Attorney, Paralegal/Legal Assistant Duties

Immigration Attorney, Paralegal, Legal Assistant Duties