New Frontier Immigration Law

Recruitment

• Own full-cycle recruitment for sales positions including Outbound Sales Representatives and Sales Leadership roles
• Source passive and active candidates using LinkedIn Recruiter, Indeed, referrals, social media, and creative outreach strategies
• Conduct phone screens and video interviews to assess candidate fit, sales skills, and culture alignment
• Manage high-volume pipelines with 20–40+ active candidates at various stages simultaneously
• Partner with sales leadership to understand hiring needs, refine job descriptions, and set realistic hiring timelines
• Negotiate offers and close candidates by selling the mission, growth opportunities, and competitive compensation
• Track metrics and report on recruiting performance including time-to-fill, pipeline health, and source effectiveness
• Enhance candidate experience through timely communication, transparency, and professionalism throughout the process
• Build talent pools and market intelligence for strategic, proactive hiring

Full-Cycle Sales Recruiter

Customer Support

• Speak with families who need help navigating immigration challenges.
• Listen with empathy, understand their needs, and connect them with real legal solutions.
• Use your bilingual skills (English/Spanish) to bring clarity and hope to people in crisis.
• Meet performance goals with heart — this is mission-driven sales, not pushy selling.

Bilingual Sales and Customer Service Representative

• Manage a high volume of inbound and outbound calls with empathy and professionalism.
• Conduct thorough client needs assessments to identify how our services can help.
• Convert qualified leads into consultations through a consultative, trust-building approach.
• Meet or exceed performance goals, including sales conversions and call metrics.
• Navigate sensitive conversations with cultural awareness, discretion, and compassion.
• Maintain accurate and timely notes in our CRM system.
• Collaborate with teammates to continuously improve the client journey and sales strategy.
• Go the extra mile to engage and support clients who need hope and clarity.

Sales and Customer Service Representative

• Gestionar un alto volumen de llamadas entrantes y salientes con empatía y profesionalismo.
• Realizar evaluaciones de necesidades del cliente para identificar cómo nuestros servicios pueden ayudar.
• Convertir clientes potenciales calificados en consultas a través de un enfoque de ventas consultivas y de construcción de confianza.
• Cumplir o superar los objetivos de rendimiento, incluidas las conversiones de ventas y métricas de llamadas.
• Navegar conversaciones sensibles con conciencia cultural, discreción y compasión.
• Mantener notas precisas y oportunas en nuestro sistema CRM.
• Colaborar con compañeros de equipo para mejorar continuamente la experiencia del cliente y la estrategia de ventas.
• Ir más allá para involucrar y apoyar a los clientes que necesitan esperanza y claridad.

Sales and Customer Service

COP 2,500,000 - COP 3,500,000 per month

Marketing Operations

• Configure and maintain HubSpot to ensure every inbound lead is captured and tracked without gaps.
• Manage integrations between HubSpot and other tools (ads platforms, analytics, software) to ensure end-to-end tracking.
• Build, test, and optimize automated workflows for lead nurturing, follow-ups, and client communications.
• Develop and refine a lead scoring model to prioritize prospects for intake and sales.
• Maintain clean, deduplicated, and up-to-date records within HubSpot to ensure reliable reporting.
• Track funnel stages (inquiry → consultation → signed case) to identify bottlenecks and leakage.
• Quickly identify and resolve CRM or automation issues to ensure zero lead leakage and accurate reporting.
• Provide dashboards for leadership with CAC, conversion rates, lead volume, and performance; translate metrics into insights and regular reporting.
• Deliver actionable recommendations based on data trends to improve funnel efficiency and conversion.
• Continuously improve systems, identify and implement system enhancements to increase automation efficiency and reduce manual tasks.
• Collaborate with sales and marketing leaders to ensure workflows support operational needs.
• Train team members on HubSpot features and provide ongoing support to improve adoption, explaining technical processes to nontechnical team members.
• Ensure CRM processes comply with data privacy laws and internal firm policies.
• Contribute to development of firm SOPs related to marketing operations and HubSpot.
• Perform other duties as assigned.

Marketing Operations and HubSpot Specialist

Collections

• Monitor and manage accounts receivable to ensure timely payment of outstanding debts.
• Review and analyze aged receivables and determine appropriate collection action.
• Initiate collection efforts by phone, email, and mail to delinquent accounts.
• Maintain accurate and up-to-date records of all collection activity.
• Negotiate payment arrangements and settlements with customers.
• Provide customer service and support; respond to inquiries and resolve disputes.
• Collaborate with customer service and sales to resolve issues and improve collections process.
• Prepare and present regular reports on collections activity, aging reports, and trends analysis.
• Identify areas for improvement and develop/implement solutions to increase collections efficiency.

Full-Cycle Sales Recruiter

Bilingual Sales and Customer Service Representative

Sales and Customer Service Representative

Sales and Customer Service

Marketing Operations and HubSpot Specialist

Bilingual Collections Specialist