New Frontier Immigration Law

Legal Assistant

• Handle high amounts of incoming calls.
• Draft immigration forms.
• Identify and evaluate customers’ needs to deliver satisfaction.
• Build sustainable relationships of trust through open and interactive discussion.
• Provide accurate, valid, and comprehensive information by using the right methods/tools.
• Manage and update assigned cases every month.
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.

Temporary Legal Assistant

Paralegal

• Manage a substantial caseload from inception to resolution, focusing on family-based immigration relief.
• Draft and review applications for relief from removal, ensuring high-quality submissions.
• Directly support the lead attorney in meeting KPIs and deadlines.
• Edit and finalize packets according to attorney instructions, ensuring all required evidence is included.
• Respond promptly to USCIS's Request for Evidence, adhering to strict deadlines.
• Support Legal Assistants with legal inquiries and case management.
• Communicate effectively with clients, providing clear explanations of case processes.
• Uphold the firm's ethical standards and professional conduct in all interactions.
• Maintain and organize case files using our legal database for efficiency and meticulous organization.
• Prepare filings according to firm standards, contributing to our mission and objectives.

Temporary Paralegals

• Manejar grandes cantidades de llamadas entrantes.
• Redactar formularios de inmigración.
• Identificar y evaluar las necesidades de los clientes para brindar satisfacción.
• Construir relaciones sostenibles de confianza a través de una discusión abierta e interactiva.
• Proporcionar información precisa, válida y completa utilizando los métodos/herramientas adecuadas.
• Administrar y actualizar los casos asignados cada mes.
• Gestionar quejas, proporcionar soluciones y opciones adecuadas dentro de los plazos; hacer seguimiento para asegurar la resolución.
• Mantener registros de interacciones con clientes, procesar cuentas de clientes y archivar documentos.
• Seguir los procedimientos, pautas y políticas de comunicación.
• Hacer un esfuerzo adicional para involucrar a los clientes.

Paralegals

• Manejar grandes cantidades de llamadas entrantes
• Redactar formularios de inmigración
• Identificar y evaluar las necesidades de los clientes para ofrecer satisfacción
• Construir relaciones sostenibles de confianza a través de discusiones abiertas e interactivas
• Proporcionar información precisa, válida y comprensiva utilizando los métodos/herramientas adecuadas
• Administrar y actualizar los casos asignados cada mes
• Gestionar quejas, proporcionar soluciones y opciones adecuadas dentro de los límites de tiempo; hacer seguimiento para asegurar resolución
• Mantener registros de interacciones con los clientes, procesar cuentas de clientes y archivar documentos
• Seguir los procedimientos de comunicación, pautas y políticas
• Ir un paso más allá para interactuar con los clientes

Temporary Legal Assistants

Bilingual Immigration Paralegal

Customer Support

• Manage a high volume of inbound and outbound calls with empathy and professionalism.
• Conduct thorough client needs assessments to identify how our services can help.
• Convert qualified leads into initial consultations through a consultative, trust-building approach.
• Meet or exceed performance goals, including sales conversions and call handling metrics.
• Maintain accurate and timely notes in our CRM system.
• Work closely with teammates to continuously improve client experience and sales strategy.
• Navigate sensitive conversations with cultural awareness, discretion, and compassion.
• Go the extra mile to engage customers.

Sales and Customer Service Representative

Project Manager

• Coordinate project plans, task trackers, and project documentation
• Track milestones and deliverables to ensure projects remain on schedule
• Communicate project updates and status reports clearly to internal stakeholders
• Escalate risks or blockers to leadership when needed
• Help ensure teams remain aligned on priorities and deadlines
• Monitor operational workflows and identify delays or bottlenecks
• Maintain dashboards or trackers that provide visibility into project status
• Ensure project updates and documentation remain organized and accessible
• Assist with reporting project progress to leadership

Attorney

• Supervise 10+ attorneys across multiple immigration practice areas.
• Establish and enforce firm-wide legal quality standards.
• Standardize templates, argument structures, and review protocols.
• Define supervision requirements and escalation thresholds.
• Conduct structured legal performance and quality reviews.
• Serve as lead authority on bar complaints and professional responsibility matters.
• Design preventive supervision systems that reduce exposure.
• Audit case documentation for compliance and defensibility.
• Create documentation standards that withstand scrutiny.
• Track and analyze RFE trends across case types.
• Identify systemic drafting or evidentiary weaknesses.
• Develop preemptive strategy updates and playbooks.
• Conduct high-level conversations with concerned or dissatisfied clients.

Managing Attorney – Immigration Law

Chief Marketing Officer

• Develop and execute a comprehensive marketing strategy that supports firmwide revenue goals of $1.5M per month ($18M annually).
• Oversee a team of 5–8 marketing professionals, fostering an accountable, collaborative, and innovative culture.
• Partner with the CEO, Sales, and Operations leadership to align marketing investments with firmwide business objectives.
• Manage and optimize an annual marketing budget of $3–4 million, ensuring ROI and cost-effectiveness across channels.
• Lead full-funnel performance tracking and analytics to connect marketing KPIs directly to revenue outcomes.
• Design and oversee multi-channel campaigns that generate 4,000–6,000 qualified leads per month.
• Strengthen the firm’s brand identity and storytelling to position it as the trusted leader in humanitarian immigration law.

Head of Marketing

General Counsel

• Serve as the firm's senior authority on legal quality, supervision, and professional responsibility
• Supervise 10+ attorneys across multiple immigration practice areas
• Establish and enforce firm-wide legal quality standards
• Standardize templates, argument structures, and review protocols
• Define supervision requirements and escalation thresholds
• Intervene when case strategy requires correction
• Conduct structured legal performance and quality reviews
• Serve as lead authority on bar complaints and professional responsibility matters
• Design preventive supervision systems that reduce exposure
• Audit case documentation for compliance and defensibility
• Create documentation standards that withstand scrutiny
• Establish red-flag triggers for elevated review
• Track and analyze RFE trends across case types
• Identify systemic drafting or evidentiary weaknesses
• Develop preemptive strategy updates and playbooks
• Lead structured legal review sessions
• Partner with Legal Operations to implement system improvements
• Supervise the legal integrity of the intake process to ensure cases are signed with the correct legal strategy, expectations, and risk assessment
• Define intake standards and required case information
• Review and audit escalated intake cases for strategy or information gaps
• Correct patterns that lead to downstream legal or client issues
• Define legal performance standards in partnership with Operations and own enforcement within the legal team
• Set legal performance expectations for attorneys and paralegals
• Conduct performance reviews, manage underperformance, and make promotion, correction, and exit recommendations for legal roles
• Conduct high-level conversations with concerned or dissatisfied clients when legal authority is required
• Provide clear, disciplined explanations of strategy and risk
• Own the legal decision layer of refund eligibility, including reviewing disputed or high-risk cases and ensuring consistency and documentation
• Make principled decisions regarding case posture and resolution in collaboration with leadership