New Frontier Immigration Law

Customer Support

• Manage a high volume of inbound and outbound calls with empathy and professionalism.
• Conduct thorough client needs assessments to identify how our services can help.
• Convert qualified leads into initial consultations through a consultative, trust-building approach.
• Meet or exceed performance goals, including sales conversions and call handling metrics.
• Maintain accurate and timely notes in our CRM system.
• Work closely with teammates to continuously improve client experience and sales strategy.
• Navigate sensitive conversations with cultural awareness, discretion, and compassion.
• Go the extra mile to engage customers.

Sales and Customer Service Representative

Sales

• Manage a high volume of inbound and outbound calls with empathy and professionalism.
• Conduct thorough client needs assessments to identify how our services can help.
• Convert qualified leads into initial consultations through a consultative, trust-building approach.
• Meet or exceed performance goals, including sales conversions and call handling metrics.
• Maintain accurate and timely notes in our CRM system.
• Work closely with teammates to continuously improve client experience and sales strategy.
• Navigate sensitive conversations with cultural awareness, discretion, and compassion.
• Go the extra mile to engage customers

Sales & Intake Specialist – Immigration Law

Paralegal

• Lead and develop our legal support teams, ensuring they have the coaching, resources, and accountability needed to deliver exceptional client service and high-quality legal work
• Conduct weekly 1-on-1 meetings
• Provide ongoing coaching, feedback, and performance management
• Identify training needs and coordinate skill development opportunities
• Create career development plans and promotion pathways for team members
• Handle HR issues, including attendance, conflicts, and performance improvement plans
• Recognize and celebrate exceptional work and team wins
• Build a positive, accountable team culture aligned with firm values (Inspiration, Legacy, Innovation, Vested, Excellence)
• Conduct performance reviews and compensation recommendations
• Ensure team members follow established checklists and standard operating procedures consistently
• Monitor work quality and identify error patterns or training gaps
• Track key performance indicators (task completion rates, accuracy, timeliness, client satisfaction)
• Partner with Project Managers to ensure smooth case workflows and timely handoffs
• Identify process inefficiencies and recommend improvements to leadership
• Collaborate with Operations leadership on workflow optimization initiatives
• Enforce accountability for checklist compliance - coach or counsel out non-performers
• Take escalated client calls when team members need manager support or de-escalation
• Handle frustrated or upset clients with empathy, professionalism, and solutions-focus
• Ensure consistent, excellent client communication standards across your team
• Model outstanding customer service ("doing what you say when you say you'll do it")
• Provide real-time guidance to team members on challenging client interactions
• Prevent attorney involvement in operational client issues by resolving at the supervisor level

Lead Paralegal, Immigration Law

Attorney

• Manage a high-volume caseload of family-based and humanitarian matters (level of independence based on experience)
• Prepare, review, and file complex immigration applications and supporting evidence
• Conduct detailed client interviews and develop strategic legal approaches
• Research complex immigration issues and contribute to innovative legal solutions
• Represent clients before USCIS, EOIR, and local immigration courts
• Collaborate with and potentially mentor junior attorneys and legal staff (based on experience level)
• Participate in firmwide case strategy meetings and continuing legal education
• Maintain organized, accurate case notes using Filevine
• Ensure exceptional client service with a trauma-informed, compassionate approach

Associate Attorney

Marketing

• Draft, edit, and proofread marketing content across social media, email campaigns, newsletters, and the firm's website ensuring accuracy on all immigration-related topics.
• Review marketing materials for legal accuracy and flag any content that may misrepresent immigration processes, timelines, or outcomes.
• Translate and adapt content between English and Spanish, maintaining tone, accuracy, and cultural sensitivity.
• Assist in the development and scheduling of social media content across platforms including Facebook, Instagram, TikTok, WhatsApp, and LinkedIn.
• Conduct research on immigration law updates, community trends, and competitor marketing activity to inform content strategy.
• Support email campaign creation including drafting copy, formatting, and scheduling.
• Assist with editorial content for the firm's magazine, newsletter, and blog as directed.
• Organize and maintain a content library of approved materials, templates, and assets.
• Provide general administrative support to the marketing team including scheduling, reporting, and task tracking.
• Perform other duties as assigned by the Marketing Manager.

Marketing Assistant – Immigration Law

• Process daily high-volume correspondence from USCIS and immigration courts
• Digitally route correspondence to the appropriate internal case files and assign tasks to the correct legal team members
• Maintain absolute accuracy in the firm’s case management system (Filevine)
• Review incoming notices against original filings to verify data accuracy
• Work closely with the internal Post-Filing and Legal Operations teams to ensure seamless communication

Paralegal – Post-Filing & Mail Operations

• Draft, review, and finalize complex business immigration forms and associated support documentation with high accuracy and minimal supervision.
• Formulate and complete specific packets including, but not limited to, I-129, PERM, I-140, I-539/I-539A, and I-485.
• Ensure all forms strictly adhere to current USCIS guidelines, fee schedules, and evidentiary standards to mitigate any risk of RFEs or rejections.
• Organize and compile case files efficiently, ensuring clear structure and seamless handoff to our internal legal operations team.
• Work within established case-time guidelines and deliver completed packets within fast, predictable turnaround times.

Business Immigration Paralegal – Contract, Freelance

• Monitor and manage assigned cases on a monthly basis, ensuring all post-filing activities are tracked and actioned in a timely manner.
• Notify clients of USCIS notices promptly and explain next steps clearly.
• Process daily mail and route USCIS correspondence to the appropriate case file and team member.
• Draft and prepare immigration forms as required for post-filing case activity.
• Maintain accurate and up-to-date case records in the firm's legal database.
• Follow established communication procedures, guidelines, and firm policies at all times.
• Manage USCIS interview preparation for assigned clients, ensuring they are fully informed and prepared prior to their appointment.
• Coordinate interview documentation, review case files for completeness, and flag any outstanding items to the legal team.
• Serve as a supportive resource for clients navigating the interview process, removing fear and building confidence.
• Handle a high volume of incoming client calls professionally and efficiently.
• Identify and evaluate client needs to deliver accurate, timely, and comprehensive information using appropriate tools and resources.
• Build sustainable, trust-based relationships with clients through open, empathetic, and consistent communication.
• Manage client complaints and concerns, providing appropriate solutions and follow-up within established timeframes to ensure resolution.
• Keep thorough records of all client interactions, account updates, and case activity.
• Go the extra mile to ensure every client feels informed, supported, and valued throughout their case journey.

Coordinador de Casos de Inmigración, Paralegal

• Manage a substantial caseload from inception to resolution, with a focus on family-based immigration relief
• Draft, review, and finalize application packets to firm standards, ensuring all required evidence is included and quality-controlled
• Conduct client interview appointments and prepare clients and documentation for USCIS interview settings
• Respond to USCIS Requests for Evidence promptly and within strict deadlines
• Process revision returns and manage client callbacks in a timely manner
• Communicate clearly with clients throughout their case, explaining processes and managing expectations
• Maintain accurate, organized case files in the firm's legal database