New Frontier Immigration Law

Collections

• Monitor and manage accounts receivable to ensure timely payment of outstanding debts.
• Review and analyze aged receivables and determine appropriate collection action.
• Initiate collection efforts by phone, email, and mail to delinquent accounts.
• Maintain accurate and up-to-date records of all collection activity.
• Negotiate payment arrangements and settlements with customers.
• Provide customer service and support; respond to inquiries and resolve disputes.
• Collaborate with customer service and sales to resolve issues and improve collections process.
• Prepare and present regular reports on collections activity, aging reports, and trends analysis.
• Identify areas for improvement and develop/implement solutions to increase collections efficiency.

Bilingual Collections Specialist

Marketing Operations

• Configure and maintain HubSpot to ensure every inbound lead is captured and tracked without gaps.
• Manage integrations between HubSpot and other tools (ads platforms, analytics, software) to ensure end-to-end tracking.
• Build, test, and optimize automated workflows for lead nurturing, follow-ups, and client communications.
• Develop and refine a lead scoring model to prioritize prospects for intake and sales.
• Maintain clean, deduplicated, and up-to-date records within HubSpot to ensure reliable reporting.
• Track funnel stages (inquiry → consultation → signed case) to identify bottlenecks and leakage.
• Quickly identify and resolve CRM or automation issues to ensure zero lead leakage and accurate reporting.
• Provide dashboards for leadership with CAC, conversion rates, lead volume, and performance; translate metrics into insights and regular reporting.
• Deliver actionable recommendations based on data trends to improve funnel efficiency and conversion.
• Continuously improve systems, identify and implement system enhancements to increase automation efficiency and reduce manual tasks.
• Collaborate with sales and marketing leaders to ensure workflows support operational needs.
• Train team members on HubSpot features and provide ongoing support to improve adoption, explaining technical processes to nontechnical team members.
• Ensure CRM processes comply with data privacy laws and internal firm policies.
• Contribute to development of firm SOPs related to marketing operations and HubSpot.
• Perform other duties as assigned.

Bilingual Collections Specialist

Marketing Operations and HubSpot Specialist