Lead Paralegal, Immigration Law

New Frontier Immigration Law

Supervisor leading and developing legal support teams at New Frontier Immigration Law, ensuring exceptional client service. Focus on people management, coaching, and operational excellence for immigration law.

Posted 7/16/2026contractRemote • Arizona • 🇺🇸 United StatesSenior💰 MX$27,000 - MX$32,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing and developing legal support teams, with a focus on performance management, accountability, and client service excellence. Proficient in creating and enforcing operational standards, tracking performance metrics, and fostering a positive team culture.

Highest-signal resume keywords

Team ManagementPerformance CoachingProcess ImprovementClient CommunicationBilingual (Spanish/English)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance ManagementChecklist DevelopmentSOP CreationData TrackingProblem-SolvingLegal Case Management SystemsHigh-Volume OperationsTeam AccountabilityConflict ResolutionEmotional Intelligence

Soft Skills

Exceptional CommunicationInterpersonal SkillsEmpathyProfessionalismAdaptability

Tools & Technologies

Microsoft OfficeCollaboration ToolsZoomSlackCase Management Systems

Industry Keywords

Legal Industry ExperienceImmigration Law FamiliarityBilingual Team ManagementHigh-Growth OperationsClient Service Standards

About the role

Key responsibilities & impact

Lead and develop our legal support teams, ensuring they have the coaching, resources, and accountability needed to deliver exceptional client service and high-quality legal work
Conduct weekly 1-on-1 meetings
Provide ongoing coaching, feedback, and performance management
Identify training needs and coordinate skill development opportunities
Create career development plans and promotion pathways for team members
Handle HR issues, including attendance, conflicts, and performance improvement plans
Recognize and celebrate exceptional work and team wins
Build a positive, accountable team culture aligned with firm values (Inspiration, Legacy, Innovation, Vested, Excellence)
Conduct performance reviews and compensation recommendations
Ensure team members follow established checklists and standard operating procedures consistently
Monitor work quality and identify error patterns or training gaps
Track key performance indicators (task completion rates, accuracy, timeliness, client satisfaction)
Partner with Project Managers to ensure smooth case workflows and timely handoffs
Identify process inefficiencies and recommend improvements to leadership
Collaborate with Operations leadership on workflow optimization initiatives
Enforce accountability for checklist compliance - coach or counsel out non-performers
Take escalated client calls when team members need manager support or de-escalation
Handle frustrated or upset clients with empathy, professionalism, and solutions-focus
Ensure consistent, excellent client communication standards across your team
Model outstanding customer service ("doing what you say when you say you'll do it")
Provide real-time guidance to team members on challenging client interactions
Prevent attorney involvement in operational client issues by resolving at the supervisor level

Requirements

What you’ll need

3–5 years managing teams of 5-15+ people in high-volume, deadline-driven environments
Proven track record of coaching, developing, and performance managing direct reports
Experience conducting regular 1-on-1s, performance reviews, and difficult accountability conversations
Comfortable holding team members accountable to standards, deadlines, and quality expectations
Demonstrated ability to develop underperforming team members into high performers
Experience in process-driven, high-volume industries
Strong understanding of how to create, enforce, and refine checklists, SOPs, and quality standards
Ability to track metrics and use data to drive team performance improvements
Comfortable with systematic processes and holding people accountable to following them
Exceptional communication and interpersonal skills
High emotional intelligence and conflict resolution ability
Comfortable with ambiguity and building systems in a fast-growth environment
Mission-driven mindset aligned with serving immigrant communities
Technology proficiency (case management systems, Microsoft Office, collaboration tools)
Strong problem-solving skills and ability to make judgment calls independently
Must work Arizona business hours (8 AM - 5 PM Arizona time, Monday-Friday)
Available in real-time for team support, client escalations, and problem-solving
Bilingual (Spanish/English) strongly preferred for client de-escalation and team support
Reliable high-speed internet connection and professional home office setup
Comfortable working remotely and leading distributed teams via Zoom, Slack, and collaboration platforms.
Legal industry experience (paralegal, legal assistant, or law firm operations background)
Immigration law familiarity (helpful but not required, we'll train you on immigration specifics)
Experience managing bilingual or multicultural teams
Legal case management system experience
Background in scaling operations during high-growth periods

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account New Frontier Immigration Law Website LinkedIn All Job Openings 11 - 50 employees 👥 B2C B2C
Legal New Frontier Immigration Law is a law firm specializing in immigration law. They provide a wide range of legal services to assist clients in the United States with their immigration needs. Their offerings include family petitions, military parole in place, appeals, bond waivers, removal defense, U and T visas, among others. New Frontier focuses on providing personalized legal strategies to help clients obtain necessary documentation and navigate the immigration system confidently. With over 50 years of combined experience, their team of award-winning attorneys aims to help clients live free and fearless by securing work permits, social security cards, and ensuring successful outcomes in immigration legal matters. Lead Paralegal, Immigration Law Job not on LinkedIn 🔥 11 minutes ago 🌵 Arizona – Remote 💵 $27k - $32k / month ⏳ Contract/Temporary 🟠 Senior 💼 Paralegal 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead and develop our legal support teams, ensuring they have the coaching, resources, and accountability needed to deliver exceptional client service and high-quality legal work
Conduct weekly 1-on-1 meetings
Provide ongoing coaching, feedback, and performance management
Identify training needs and coordinate skill development opportunities
Create career development plans and promotion pathways for team members
Handle HR issues, including attendance, conflicts, and performance improvement plans
Recognize and celebrate exceptional work and team wins
Build a positive, accountable team culture aligned with firm values (Inspiration, Legacy, Innovation, Vested, Excellence)
Conduct performance reviews and compensation recommendations
Ensure team members follow established checklists and standard operating procedures consistently
Monitor work quality and identify error patterns or training gaps
Track key performance indicators (task completion rates, accuracy, timeliness, client satisfaction)
Partner with Project Managers to ensure smooth case workflows and timely handoffs
Identify process inefficiencies and recommend improvements to leadership
Collaborate with Operations leadership on workflow optimization initiatives
Enforce accountability for checklist compliance - coach or counsel out non-performers
Take escalated client calls when team members need manager support or de-escalation
Handle frustrated or upset clients with empathy, professionalism, and solutions-focus
Ensure consistent, excellent client communication standards across your team
Model outstanding customer service ("doing what you say when you say you'll do it")
Provide real-time guidance to team members on challenging client interactions
Prevent attorney involvement in operational client issues by resolving at the supervisor level 🎯 Requirements
3–5 years managing teams of 5-15+ people in high-volume, deadline-driven environments
Proven track record of coaching, developing, and performance managing direct reports
Experience conducting regular 1-on-1s, performance reviews, and difficult accountability conversations
Comfortable holding team members accountable to standards, deadlines, and quality expectations
Demonstrated ability to develop underperforming team members into high performers
Experience in process-driven, high-volume industries
Strong understanding of how to create, enforce, and refine checklists, SOPs, and quality standards
Ability to track metrics and use data to drive team performance improvements
Comfortable with systematic processes and holding people accountable to following them
Exceptional communication and interpersonal skills
High emotional intelligence and conflict resolution ability
Comfortable with ambiguity and building systems in a fast-growth environment
Mission-driven mindset aligned with serving immigrant communities
Technology proficiency (case management systems, Microsoft Office, collaboration tools)
Strong problem-solving skills and ability to make judgment calls independently
Must work Arizona business hours (8 AM - 5 PM Arizona time, Monday-Friday)
Available in real-time for team support, client escalations, and problem-solving
Bilingual (Spanish/English) strongly preferred for client de-escalation and team support
Reliable high-speed internet connection and professional home office setup
Comfortable working remotely and leading distributed teams via Zoom, Slack, and collaboration platforms.
Legal industry experience (paralegal, legal assistant, or law firm operations background)
Immigration law familiarity (helpful but not required, we'll train you on immigration specifics)
Experience managing bilingual or multicultural teams
Legal case management system experience
Background in scaling operations during high-growth periods Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Probate Paralegal – 1099 Contractor 🕒 July 7 Elite Virtual Assistants 11 - 50 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Probate Paralegal supporting a busy and growing law firm with probate administration and estate planning tasks. Responsible for managing case files and communicating with various stakeholders. 🇺🇸 United States – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💼 Paralegal Paralegal 🕒 July 6 OMNY Health 11 - 50 Website LinkedIn All Job Openings Paralegal drafting and reviewing corporate agreements for data sharing within the healthcare sector. Collaborating with stakeholders and managing legal operations efficiently. 🇺🇸 United States – Remote 💰 Series B on 2022-11 ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💼 Paralegal California Commercial/Real Estate Litigation Paralegal 🕒 June 30 The Freelance Firm 1 - 10 🤝 B2B 🏪 Marketplace Website LinkedIn All Job Openings Paralegal providing remote support for California commercial/real estate litigation projects. Join a national network of freelance attorneys and paralegals delivering legal services. 🇺🇸 United States – Remote 💵 $30 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💼 Paralegal Family Law & Civil Litigation Paralegal 🕒 June 17 The Freelance Firm 1 - 10 🤝 B2B 🏪 Marketplace Website LinkedIn All Job Openings Paralegal providing remote support for Family Law and Civil Litigation projects at The Freelance Firm. Responsibilities include managing case files, drafting documents, and assisting attorneys remotely. 🇺🇸 United States – Remote 💵 $30 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💼 Paralegal Litigation Paralegal, Trial Prep, PI/Medical Malpractice 🕒 June 3 The Freelance Firm 1 - 10 🤝 B2B 🏪 Marketplace Website LinkedIn All Job Openings Litigation Paralegal providing remote legal support for project-based work. Experience in California litigation matters with a focus on Personal Injury and Medical Malpractice cases. 🇺🇸 United States – Remote 💵 $30 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💼 Paralegal View More Paralegal Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs