New Era Technology

• Use accounting proficiency to reconcile indirect tax balances
• Use excel proficiency to read, organize & finalize sales data
• Use digital and analytical proficiency to navigate and research tax accounts
• Complete global periodic indirect tax returns
• Work with General Ledgers, other financial statements, and research tax related inquiries thereof
• Calculate, post, and ensure accuracy of indirect tax accounts
• Provide administrative support to the tax dept & other miscellaneous duties as assigned

Indirect Tax Associate

Vice President

• Provide support in shaping and carrying out the long-term vision and strategy for IT Resolution Support Services.
• Collaborate with executive leadership and Managing Directors to set measurable outcomes, key performance indicators, and success benchmarks for the practice.
• Lead transformation initiatives that modernize service delivery, including the integration of automation, artificial intelligence, and scalable operating models.
• Monitor technology trends, customer requirements, and competitive opportunities to drive continuous evolution of the services portfolio.
• Manage comprehensive service delivery across Customer Service and Resolution Center functions, ensuring consistent and high-quality execution.
• Establish and uphold enterprise-wide service standards, KPIs, and reporting frameworks to promote accountability and transparency.
• Ensure fulfillment of service level agreements, contractual requirements, customer satisfaction metrics (CSAT/NPS), and financial performance objectives.
• Spearhead capacity planning and workforce strategy to optimize resource allocation and support organizational growth.
• Implement scalable processes, tools, and governance models to guarantee consistent service delivery across all client segments.
• Work closely with Sales, PreSales, PostSales, and Customer Success leadership to ensure alignment on forecasting, onboarding, and lifecycle service delivery.
• Support revenue growth by aligning with Managed Solutions, ensuring that services are delivered efficiently and profitably.
• Collaborate on designing solutions, pricing strategies, and service packaging to enhance competitiveness and customer value.
• Build, lead, and inspire a high-performing leadership team, fostering a culture of accountability, innovation, and ongoing improvement.
• Design and refine the organizational structure to support scalability, efficiency, and future expansion.
• Strengthen leadership capabilities through coaching, mentorship, and succession planning.
• Promote employee engagement, team morale, and a performance-driven culture throughout the organization.
• Develop and maintain best-in-class service management processes, documentation standards, and operational procedures.
• Encourage the adoption of advanced reporting, analytics, and business intelligence tools to facilitate data-driven decision-making.
• Identify operational risks and implement proactive measures to mitigate them.
• Establish strong change management frameworks to support organizational agility and continuous evolution.

VP – Resolution Services

Graphics Designer

• Deliver exceptional digital solutions that seamlessly unify form and function, providing joyful user experiences.
• Execute visual design across a variety of digital projects, including consumer apps, patient journeys, and storytelling experiences.
• Balance creativity with practicality, ensuring designs are intuitive, functional, and scalable within component-based design systems.
• Present and communicate design rationale effectively across stakeholders, inspiring confidence and openness to feedback.
• Maintain high attention to detail across typography, composition, color, motion, and art direction.
• Participate in a collaborative, iterative design process that values critique, feedback, and a growth mindset.
• Stay up to date with trends, emerging technologies, and industry best practices to continuously evolve design practices.
• Demonstrate executive accountability, initiative, flexibility, and the ability to prioritize workload to deliver results efficiently.

Senior Visual Designer – Employee Portal

Product Designer

• Define and drive the holistic UX vision and strategy for the enterprise intranet platform.
• Drive the design vision for scalable, accessible, and intelligent digital experiences.
• Lead UX practitioners, collaborate with cross-functional partners, and champion user-centered design practices.

UX Lead – Employee Portal

Account Manager

• Provide project management leadership for the website portfolio, including defining, overseeing, and maintaining master project timelines using project management software.
• Champion continuous product discovery and delivery, validating solutions for value, usability, feasibility, and customer-centricity.
• Ensure web launch readiness and support ongoing website launches, maintaining standards for purposeful, relevant, and intuitive experiences.
• Track site performance and analytics, providing actionable insights to improve user experience, engagement, and business outcomes.
• Maintain frequent, effective communication with stakeholders, setting expectations, negotiating priorities, and consolidating feedback.
• Proactively identify and resolve risks and issues before they impact business outcomes.
• Apply accessibility principles and inclusive design practices while ensuring compliance with internal processes and global digital regulatory requirements (e.g., GDPR, CCPA).

Digital Product, Account Manager

Field Engineer

• Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services.
• Provides onsite support by assisting in fault isolation of electro-mechanical systems.
• Identifies necessary parts to resolve customer equipment failures.
• Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests.
• Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required.
• Maintains accurate customer service records and reports within the Case Management System/CRM.
• Contributes to the creation of Knowledge Articles and other technical-related documentation.
• Serves as a resource to sales personnel for assigned service area.
• Recommends improvements to manuals, operational processes and procedures as needed.
• Contributes to training course content development and provides training to customers and other field service personnel, as required.
• Maintains knowledge of new products.
• Other duties as assigned.

Field Service Technician – Cooling, HVAC Systems

Performance Marketing

• Analyze, interpret, and document existing mainframe JCL scripts and batch workflows.
• Lead the conversion of JCL scripts into PowerShell scripts, ensuring functional equivalence and performance efficiency.
• Work closely with cross-functional teams to understand business logic embedded within JCL jobs.
• Re-engineer batch processing workflows for modern platforms while maintaining accuracy and reliability.
• Handle mainframe sort utilities (DFSort) and support migration to AHLSort or equivalent tools.
• Integrate and validate converted scripts with enterprise scheduling tools such as Automic, AutoSys, and Control-M.
• Perform unit testing, system testing, and support UAT for converted scripts.
• Troubleshoot and resolve issues during migration and post-migration phases.
• Ensure proper documentation of conversion processes, standards, and best practices.
• Collaborate with infrastructure and application teams during deployment and transition phases.

Mainframe JCL Conversion Specialist, JCL to PowerShell

Infrastructure Engineer

• Lead the re-platforming and build-out of an internal KVM-based virtualization environment on new UCS hardware in the Ashburn data center.
• Integrate OpenStack and open-source automation tools to support the migration of workloads from legacy datacenter, ensuring robust, scalable, and automated infrastructure.
• Tear down and rebuild existing ESX-based UCS blade environment, transitioning to KVM virtualization.
• Design and implement an OpenStack platform for internal use, considering open-source alternatives to OpenShift.
• Integrate SAN and NetApp storage solutions into the new platform, ensuring optimal performance and reliability.
• Deploy and configure open-source automation tools (e.g., Ansible) for infrastructure management and orchestration.
• Collaborate with internal staff (including offshore resources) and provide technical leadership and mentorship.
• Work closely with network architects and storage teams to ensure seamless integration and operation.

Senior Cloud Infrastructure Engineer – OpenStack, Virtualization

Technical Project Manager

• The Project Manager ensures successful delivery of IT network projects by combining technical expertise, project management, and client focus.
• Manages scope, risks, and quality assurance across all projects.
• Facilitates meetings with client engineering teams, regional technology managers and facility managers where risks are identified and properly managed.
• Briefs technicians, leads meetings with clients and internal teams, and ensures work aligns with scope.
• Handles billing, invoicing, revenue recognition, and financial analysis (profitability, margins, utilization).
• Acts as a key liaison in meetings, communicates effectively across teams, and addresses issues promptly.
• Must be familiar with network routing/switching, copper and fiber infrastructure, and stay updated on networking technologies.

IT Project Manager

Engineer

• Collaborate with cross-functional teams to deliver technology solutions
• Drive technical projects from conception to completion
• Provide support and maintenance for existing systems

• Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects
• Ensure that all projects are delivered on time, within scope and within budget
• Technical background in wireless and wired networks.
• Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
• Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
• Measure performance using appropriate project management tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and relevant stakeholders
• Perform risk management to minimize potential risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Delegate project tasks based on junior staff members' individual strengths, skill sets, and experience levels

Project Manager

• Manages the day-to-day operational and tactical aspects of multiple or large-scale projects and engagements
• Oversees project coordinator and working on client engagements within practice.
• PM will be required to brief technicians on their scope of work prior to dispatch and ensure that the work meets scope requirements.
• PM is required to facilitate meetings with client engineering teams, regional technology managers and facility managers where risks are identified and properly managed.
• Manages the scope and mitigates risk across all projects.
• Implements engagement review and quality assurance procedures to ensure profitable and successful execution of activities as measured by regional goals and customer satisfaction.

• Lead day-to-day coordination across vendors, engineering teams, and client stakeholders.
• Track workflow progress using tools like Excel, Jira, Monday.com and Smartsheet.
• Ensure readiness for site conversions and maintain accurate status logs.
• Provide regular updates to internal and external teams.
• Maintain clear documentation of site status, open items, and deployment milestones.

Technology Infrastructure Deployment Project Manager

Architect

• Lead the evolution and scalability of an Enterprise Design System
• Ensure consistent, high-quality user experiences across products and platforms
• Bridge the worlds of design and development, transforming design principles into robust, reusable, and accessible front-end Figma components
• Collaborate across disciplines—design, engineering, and product—to define resilient, composable assets and patterns that shape how design system consumers build digital experiences

Library Architect – Design Systems

• Set and elevate the design standard for enterprise digital products across EWI-managed web experiences.
• Translate product strategy, user needs, and brand vision into intuitive, accessible, and high-fidelity design solutions.
• Ensure digital experiences maintain consistent visual design, interaction patterns, accessibility, and content hierarchy.
• Support the end-to-end product design process—from discovery and concepting through design, validation, and launch.
• Collaborate closely with Product and Engineering to define requirements, scope solutions, and resolve complex design challenges.
• Champion user-centered design, usability, and accessibility best practices.