Field Service Technician – Data Center Cooling

New Era Technology

Field Tech Support Specialist in New Era Technology responsible for technical services in cooling systems. Involves collaboration, training, and fault isolation with a focus on customer service.

Posted 5/31/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services.
Provides onsite support by assisting in fault isolation of electro-mechanical systems.
Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests.
Serves as a resource to sales personnel for assigned service area.
Contributes to training course content development and provides training to customers and other field service personnel, as required.

Requirements

What you’ll need

Minimum of 3 years of experience in field service or a similar technical support-related position.
Associate degree from two-year college/technical school with a certificate in an IT Hardware-related discipline preferred, or an equivalent combination of education and experience to successfully execute the role.
Prior experience with electro-mechanical equipment, servos, sensors and actuators.

Benefits

Comp & perks

Continuous training
Competitive benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

fault isolationelectro-mechanical systemsinstallationstartupcommissioning supportservossensorsactuators

Soft Skills

customer servicetraining developmentcommunicationteam collaboration

Certifications

associate degreeIT Hardware-related certificate