NeuraFlash

Cloud Engineer

• Work closely with a Solution Architect to deliver successful contact center solutions
• Provide technical advisory support during business process reviews, helping to identify customer requirements and processes
• Provide technical details and solutions for functional User Stories
• Configure Salesforce Service Cloud Voice and Amazon Connect solutions
• Hands-on development of a Solution Design, leveraging best practices and programming principles
• Lead a development team in distributing tasks and performing code reviews
• Deliver technical end user training and documentation
• Exercise independent judgment, and take the lead technical role on enterprise level projects with minimal direction

Senior AWS Developer

Salesforce Developer

• Facilitate business process reviews to identify customer requirements and processes
• Translate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development
• Configure Salesforce Service Cloud solutions
• Develop technical requirements and specifications for customers and the technical delivery team
• Drive best practice UX design into each and every aspect of solution delivery
• Manage all aspects of projects and customer communications
• Deliver customer end user training and documentation
• Oversee and be accountable for the successful completion of all aspects of assigned projects
• Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
• Lead vision and strategy discussions with contact center and customer service leadership and management
• Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers

Salesforce Solution Architect, Service Cloud

• Lead and own the technical solution design. This includes designing and understanding the complete Agentforce solution which includes topics, instructions, actions with corresponding automation/code, agent deployment methods, and supporting data structures.
• Deep dive into the limits and boundaries of Agentforce Agents, finding novel solutions to drive business outcomes.
• Collaborate with customers, Project Managers, Solution Architects, Developers and UX Designers to translate business needs into well-architected solutions
• Oversee and contribute to all stages of the project lifecycle—from initial design through development, testing, and final deployment
• Follow and understand new Salesforce products and technical capabilities

Salesforce Technical Architect – AI, Agentforce

People Operations

• Develop and execute a comprehensive people strategy
• Serve as a trusted advisor to the Executive Team
• Oversee international recruitment and onboarding processes
• Foster a positive, inclusive culture
• Develop a comprehensive learning strategy

Chief People Officer

Sales

• Build and leverage your Salesforce network to drive incremental sales and pipeline across all regulated industries (HLS, FINS). You will be expected to consistently engage with Salesforce leadership, Partner Sales Managers, and others to cultivate strategic relationships that drive increased lead generation
• Identify opportunities in new and existing accounts, personally developing pipeline to support individual quota, broader team quota, and company-wide performance metrics
• Cultivate and expand our brand awareness and business partnership within Salesforce so we become the go-to partner for accounts within regulated industries
• Build out a best in class sales team by recruiting and hiring top sales talent to increase our coverage within regulated industries
• Create a scalable sales model in which you will be hiring, leading, and managing a team of Account Executives, selling consulting and advisory services, managed services and NeuraFlash, part of Accenture AppExchange apps to Salesforce prospects and customers. As a sales leader, you will maintain a 'player-coach' mentality, personally driving key strategic accounts while supporting your team
• Guide and support direct reports through participation and leadership in client and prospect meetings
• Engage at the executive level in enterprise customer organizations and partner with Delivery account leadership to ensure continual growth and expansion of customer accounts
• Consistently report on sales activity, pipeline, and forecasting in Salesforce, and monitor team sales activity, performance, and KPIs. Ensure Salesforce is always the 'source of truth' for your team. You’ll lead by example with great pipeline hygiene, making sure opportunities are updated consistently to give leadership an accurate, real-time look at the forecast
• Develop competitive analysis and POV of Salesforce value and unique advantages for regulated industries against competitors
• Partner with our SVP of Solution Engineering to ensure a white-glove partner sales model for regulated industries
• Partner with our Director of Marketing to create a strong marketing plan to create high awareness within the Salesforce HLS and FINS teams. This includes helping create continuous innovative and differentiated content for regulated industries, including videos, solution packages, industry plays, customer win stories, and exciting content
• Partner with the Product Leadership and Marketing teams on products, assets, and solution packages for the regulated industries portfolio
• Partner with our Managed Services team to create recurring revenue opportunities through offerings within our HLS and FINS customers.
• Partner with Sales Operations and L&D to develop enablement content to train the wider Sales organization on regulated industries.
• Support Sales Enablement by providing feedback on new hire onboarding effectiveness. You’ll identify where new AEs on your team need extra coaching to bridge skill gaps, with the ultimate goal of ramping them up as fast as possible to hit their targets

VP of Sales

Product Marketing

• Build and leverage your Salesforce network to drive incremental sales and pipeline with RCA. Partner with our SVPs and Account Executives to identify RCA opportunities in their accounts, and serve as a SME during the pre-sales process.
• Help us build new relationships with the RCA and Agentforce Salesforce sellers across the OUs, RCA Product Leaders, and SEs to create new opportunities.
• Help us take our dominance on Agentforce and incorporate that into our RCA differentiated offerings and strategies.
• Create packages, IP and products aimed at the “Mid-Market” and Commercial side of Salesforce’s business.
• Bring thought leadership and expertise to prospective customers during the pre-sales process by translating complex technical features (like Dynamic Product Bundles, Automated Billing Schedules, or Usage-Based Pricing) into tangible business outcomes.
• Identify and qualify new business opportunities through white-space analysis, targeted account mapping, and collaborative outbound plays with our Marketing team.
• Develop competitive analysis and POV of Salesforce value and unique advantages against competitors.
• Cultivate and expand our awareness and business partnership with Salesforce Executives, Account Executives, and Salesforce product leadership.
• Partner with our SVP of Solution Engineering to create a white glove partner sales model with velocity for RCA, including awesome demos with Agentforce. Support the Solution Engineering team during the estimation process to ensure accuracy of estimate proposal and resources needed to support proposal, while maintaining competitive pricing model to increase win-rate.
• Partner with our Director of Marketing to create a strong marketing plan to create high awareness within the Salesforce RCA team. This includes helping create continuous innovative and differentiated content for RCA, including videos, industry perspectives, solution packages, industry plays, customer win stories, and exciting content.
• Partner with the Product Leadership and Marketing teams on products, assets, and solution packages to differentiate and expand our RCA portfolio.
• Partner with our RCA delivery leadership and team to establish best practices so we can estimate accurately, deploy solutions efficiently and effectively, and have strong CSAT on all customer projects.
• Stay involved with the delivery of our projects and act as the executive sponsor of our RCA projects to learn, evolve, and ensure we continue to add customer references and case studies.
• Be our spokesperson in the Salesforce ecosystem on RCA.
• Liaison with Accenture Salesforce RCA experts to create a best practices viewpoint across the entire organization.
• Partner with our Managed Services team to create recurring revenue opportunities through offerings within our RCA customers.
• Partner with Sales Operations and L&amp;D to develop enablement content to train wider Sales organization on RCA.

Salesforce Go-To-Market Lead, Revenue Cloud Advanced

• Build and leverage your Salesforce network to drive incremental sales and pipeline with Field Service. Partner with our SVPs and Account Executives to identify Field Service opportunities in their accounts, and serve as a SME during the pre-sales process
• Help us build new relationships with the Field Service and Agentforce Salesforce sellers across the OUs, Field Service Product Leaders, and SEs to create new opportunities
• Help us take our dominance on Agentforce and incorporate that into our Field Service differentiated offerings and strategies
• Create packages, IP and products aimed at the “Mid-Market” and Commercial side of Salesforce’s business
• Bring thought leadership and expertise to prospective customers during the pre-sales process by translating complex technical features (like Multi-Stage Scheduling or Asset Service Management) into tangible business outcomes
• Identify and qualify new business opportunities through white-space analysis, targeted account mapping, and collaborative outbound plays with our Marketing team
• Develop competitive analysis and POV of Salesforce value and unique advantages against competitors
• Cultivate and expand our awareness and business partnership with Salesforce Executives, Account Executives, and Salesforce product leadership
• Partner with our SVP of Solution Engineering to create a white glove partner sales model with velocity Field Service including awesome demos with Agentforce. Support the Solution Engineering team during the estimation process to ensure accuracy of estimate proposal and resources needed to support proposal, while maintaining competitive pricing model to increase win-rate
• Partner with our Director of Marketing to create a strong marketing plan to create high awareness within the Salesforce Field Service team. This includes helping create continuous innovative and differentiated content for Field Service, including videos, solution packages, industry plays, customer win stories, and exciting content
• Partner with the Product Leadership and Marketing teams on products, assets, and solution packages for Field Service portfolio
• Partner with our Field Service delivery leadership and team to establish best practices so we can estimate accurately, deploy solutions efficiently and effectively, and have strong CSAT on all customer projects
• Stay involved with the delivery of our projects and act as the executive sponsor of our Field Service projects to learn, evolve, and ensure we continue to add customer references and case studies
• Be our spokesperson in the Salesforce ecosystem on Field Service
• Liaison with Accenture Salesforce Field Service experts to create a best practices viewpoint across the entire organization
• Partner with our Managed Services team to create recurring revenue opportunities through offerings within our Field Service customers
• Partner with Sales Operations and L&D to develop enablement content to train wider Sales organization on Field Service

Salesforce Go-To-Market Lead, Field Service

Business Development Rep

• Drive incremental sales pipeline and support existing customer requests
• Work with Demand Gen to build and execute ABM Campaigns with prospects
• Follow up and create relationships with our Salesforce, Amazon, and CLM Partner networks
• Build an accurate sales pipeline via calls, emails, and face-to-face interactions
• Work closely with the sales team to manage the life cycle of a client and/or opportunity, and accurately track customer interactions, information, and updates in Salesforce
• Use prospecting strategies to lead initial outreach to prospects
• Identify the needs and challenges of the prospective customer
• Schedule discovery meetings for sales representatives and prospects
• Work collaboratively with Demand Generation, Partner Comms, and Sales to generate demand from marketing/campaign initiatives, nurture relationships with our partners, and help our Account Executives in managing our house account list
• Log and track meetings generated from BDR follow up in Salesforce
• Support the Sales team by writing BASHOs for them to leverage in their own patches
• Drive the new business, strategy, and business objectives within over 100 of NeuraFlash, Part of Accenture’s base/house accounts
• Be an impactful team member of the sales organization

Salesforce Business Development Representative

Backend Engineer

• Ensure customer success in building and launching Amazon Connect solutions
• Conduct technology assessment and audits
• Facilitate business process reviews
• Educate customers on AWS value proposition
• Lead discovery for customers, help build ROIs for projects
• Translate customer requirements into contact center design
• Oversee and mentor technical teams
• Act as a liaison between technical teams and business stakeholders
• Drive best practice contact center design
• Effectively manage all aspects of project and customer communications
• Deliver customer end user training and documentation
• Exercise independent judgment on enterprise level projects
• Lead vision and strategy discussions

AWS Technical Architect

Designer

• Design conversational speech systems, leveraging Agentic AI and Natural Language Understanding systems from AWS and Salesforce, for customer service automation
• Craft the capabilities, user experience, and persona of automated interactions being delivered across voice, chat, SMS, and email channels
• Lead requirement gathering, ideation workshops and client design sessions
• Contribute to enterprise customer engagement strategies, from a design and customer behavior perspective
• Incorporate high-level business goals into actionable, clear, and well-structured experience designs, that can be used by development or implementation teams to create solutions
• Create client-facing deliverables with a specialized focus on conversational interaction and experience
• Analyse interaction data to identify opportunities for automation where our customers will see the most value, and make data-driven experience improvement recommendations
• Work with solution architects, engineers, and QA testers throughout the project lifecycle to validate that the final product achieves the design objectives
• Support customers in the adoption of Amazon Connect automation solutions, ensuring successful interactions for end-users, and positive outcomes for NeuraFlash clients
• Help drive project success criteria and reporting

Consultant, Conversational Design

Solutions Engineer

• Provide industry best practices and serve as a trusted client advisor
• Drive requirement gathering and serve as the Salesforce platform expert
• Bring an experience design-focused mindset to solutions
• Work with clients to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals
• Leverage Salesforce technology such as Agentforce, Einstein Bots, Einstein for Service, or Service Intelligence
• Provide input on detailed design specifications, infrastructure, and project plans
• Translate business requirements into well-architected solutions
• Coach and mentor junior technical and functional team members
• Follow and understand new Salesforce product and technical capabilities

Salesforce Experience Architect, AI, Agentforce – Solution Architect

• Provide industry best practices and serve as a trusted client advisor
• Drive requirement gathering and serve as the Salesforce platform expert
• Work with the client to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals
• Leverage Salesforce technology such as Experience Cloud, Service Cloud, and Knowledge
• Provide input on detailed design specifications, infrastructure, and project plans
• Translate business requirements into well-architected solutions
• Coach and mentor junior technical and functional team members
• Follow and understand new Salesforce product and technical capabilities

Salesforce Solution Architect, Experience Cloud

Artificial Intelligence

• Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation.
• Collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes.
• Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale.

AI Strategy – Transformation Architect

• Collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes.
• Develop advanced AI-powered bots, streamline business operations, or build solutions using the latest generative AI technologies.
• Drive innovation at scale and help shape the next wave of AI-powered transformation.