NeuraFlash

Solutions Engineer

• Demonstrate Amazon, Salesforce, and NeuraFlash products/assets to customers
• Lead discovery sessions, presentations, and workshops with prospects and customers
• Gather requirements for large-scale Amazon Connect and transformation projects
• Create compelling demos and deliver to customers and prospects, showcasing the power of the Amazon and Salesforce platform and the value of NeuraFlash as a Consulting Partner
• Create and modify Proposals SOW’s and create responses to RFP’s working alongside the NeuraFlash delivery team
• Help maintain and update lead management, pipeline & forecasting in Salesforce
• Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
• Learn about Salesforce, Einstein, and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs
• Collaborate closely with delivery on project scope & estimates and execute our pre-sales process to the highest degree
• Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products
• Continuously ensure the highest possible level of customer experience
• Drive innovation in the areas of Amazon and Salesforce capabilities and AI in full partnership with NeuraFlash’s Amazon Connect and AI teams

Solution Engineer

Solution Engineer, Amazon Connect

Designer

• Design conversational speech systems, leveraging Agentic AI and Natural Language Understanding systems from AWS and Salesforce, for customer service automation
• Craft the capabilities, user experience, and persona of automated interactions being delivered across voice, chat, SMS, and email channels
• Lead requirement gathering, ideation workshops and client design sessions
• Contribute to enterprise customer engagement strategies, from a design and customer behavior perspective
• Incorporate high-level business goals into actionable, clear, and well-structured experience designs, that can be used by development or implementation teams to create solutions
• Create client-facing deliverables with a specialized focus on conversational interaction and experience
• Analyse interaction data to identify opportunities for automation where our customers will see the most value, and make data-driven experience improvement recommendations
• Work with solution architects, engineers, and QA testers throughout the project lifecycle to validate that the final product achieves the design objectives
• Support customers in the adoption of Amazon Connect automation solutions, ensuring successful interactions for end-users, and positive outcomes for NeuraFlash clients
• Help drive project success criteria and reporting

Consultant, Conversational Design

Sales

• Lead and own the technical solution design. This includes designing and understanding the complete Agentforce solution which includes topics, instructions, actions with corresponding automation/code, agent deployment methods, and supporting data structures.
• Deep dive into the limits and boundaries of Agentforce Agents, finding novel solutions to drive business outcomes.
• Collaborate with customers, Project Managers, Solution Architects, Developers and UX Designers to translate business needs into well-architected solutions
• Oversee and contribute to all stages of the project lifecycle—from initial design through development, testing, and final deployment
• Follow and understand new Salesforce products and technical capabilities

Salesforce Architect

Salesforce Developer

• Provide industry best practices and serve as a trusted client advisor
• Drive requirement gathering and serve as the Salesforce platform expert
• Work with the client to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals
• Leverage Salesforce technology such as Experience Cloud, Service Cloud, and Knowledge
• Provide input on detailed design specifications, infrastructure, and project plans
• Translate business requirements into well-architected solutions
• Coach and mentor junior technical and functional team members
• Follow and understand new Salesforce product and technical capabilities

Salesforce Solution Architect, Experience Cloud

Account Executive

• Perform as a key employee in the role of Account Executive, with a focus on winning new business, driving pipeline, and building trust and strong relationships with our customers
• Tightly partner with the Salesforce Sales and Customer Success organizations including Core AEs & SEs
• Be a quota carrying top sales performer focused on new logos who is looking to learn and innovate to help the company meet its sales and high growth targets
• Partner with Account Management, Marketing, Sales Engineering, and the CEO to continually take advantage of new market opportunities
• Commitment to hard work, positive attitude, and continued learning
• Help maintain updated lead follow-up, tasks, pipeline, and forecasting in Salesforce
• Continuously ensure the highest possible level of Customer Experience (for NeuraFlash’s customers, and our partner Salesforce), by delivering quality and timely responses
• Acquire and maintain all applicable Salesforce certifications

Salesforce Account Executive

• Demonstrate Amazon, Salesforce, and NeuraFlash products/assets to customers
• Lead discovery sessions, presentations, and workshops with prospects and customers
• Gather requirements for large-scale Amazon Connect and transformation projects
• Create compelling demos and deliver to customers and prospects, showcasing the power of the Amazon and Salesforce platform and the value of NeuraFlash as a Consulting Partner
• Create and modify Proposals SOW’s and create responses to RFP’s working alongside the NeuraFlash delivery team
• Help maintain and update lead management, pipeline & forecasting in Salesforce
• Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
• Learn about Salesforce, Einstein, and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs
• Collaborate closely with delivery on project scope & estimates and execute our pre-sales process to the highest degree
• Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products
• Continuously ensure the highest possible level of customer experience
• Drive innovation in the areas of Amazon and Salesforce capabilities and AI in full partnership with NeuraFlash’s Amazon Connect and AI teams.

Solution Engineer – Amazon Connect

• Work with some of the best in the industry! You will partner closely with our partner AWS’s sales and customer success organizations, specifically within the contact center space
• Thrive in a fast-paced environment! The consulting space isn’t for everyone, and that's understandable. However, as an AE here at NeuraFlash you’d have the ability to push your professional boundaries and acquire new industry knowledge and skills in a fraction of the time you would at other companies.
• Find new, exciting business opportunities! We are looking for an AE who is hungry to find new business and logos to help expand our fast-growing business.
• Show us your Salesforce skills! We are looking for someone who can maintain their lead follow-up, tasks, and forecasting within Salesforce.
• Not just be another account executive, but to be the top AE at NeuraFlash! We are looking for someone driven to exceed their sales quotas to help the company meet its sales and high-growth targets.
• Paint the full picture! As an Account Executive, you will wear the hat of problem solver for your clients. They will explain to you their current pain points, and you will demonstrate how NeuraFlash can help resolve these issues to help the client’s company operate at its’ fullest potential.

Account Executive, AWS

• Lead discovery & architecture of customer data strategies, ensuring alignment between business goals, data models, and AI-driven use cases
• Assess existing data ecosystems, including legacy data warehouses, cloud platforms, and integrations, to define the optimal Data Cloud architecture and migration strategy
• Design scalable and secure data architectures on Salesforce Data Cloud—defining DLOs, DMOs, identity resolution strategies, and real-time data activation patterns
• Develop enterprise-level solution blueprints, integration frameworks, and reference architectures that align with Salesforce and NeuraFlash best practices
• Collaborate cross-functionally with data engineers, architects, product managers, and Salesforce technical teams to ensure seamless delivery
• Serve as a trusted advisor to both customers and Salesforce teams—demonstrating how Data Cloud unlocks value across Service, Marketing, and AgentForce use cases
• Architect and oversee integrations between Salesforce Data Cloud, MuleSoft, Snowflake, and other enterprise systems using real-time and batch patterns
• Own pre-sales architecture in partnership with account executives—build solution demos, estimates, and presentations that articulate the business value of Data Cloud
• Evangelize the Salesforce Data Cloud vision, including modern data activation, zero-copy architecture, and industry-specific applications
• Explore and implement emerging AI capabilities, including GPT & LLM-driven use cases powered by unified customer data

Salesforce Data Cloud Solution Architect

• Provide industry best practices and serve as a trusted client advisor
• Drive requirement gathering and serve as the Salesforce platform expert
• Bring an experience design-focused mindset to solutions
• Work with clients to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals
• Leverage Salesforce technology such as Agentforce, Einstein Bots, Einstein for Service, or Service Intelligence
• Provide input on detailed design specifications, infrastructure, and project plans
• Translate business requirements into well-architected solutions
• Coach and mentor junior technical and functional team members
• Follow and understand new Salesforce product and technical capabilities

Salesforce Experience Architect, AI, Agentforce

• Demonstrate Amazon, Salesforce, and NeuraFlash products/assets to customers
• Lead discovery sessions, presentations, and workshops with prospects and customers
• Gather requirements for large-scale Amazon Connect and transformation projects
• Create compelling demos and deliver to customers and prospects
• Create and modify Proposals SOW’s and create responses to RFP’s working alongside the NeuraFlash delivery team
• Help maintain and update lead management, pipeline & forecasting in Salesforce
• Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
• Learn about Salesforce, Einstein, and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs
• Collaborate closely with delivery on project scope & estimates and execute our pre-sales process to the highest degree
• Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products
• Continuously ensure the highest possible level of customer experience
• Drive innovation in the areas of Amazon and Salesforce capabilities and AI in full partnership with NeuraFlash’s Amazon Connect and AI teams

• Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers
• Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
• Facilitate business process reviews to identify customer requirements and processes
• Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
• Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
• Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
• Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards
• Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
• Drive best practice contact center design into each and every aspect of solution delivery
• Effectively manage all aspects of project and customer communications
• Deliver customer end user training and documentation
• Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
• Lead vision and strategy discussions with contact center and customer service leadership and management

AWS Solutions Architect

Cloud Engineer

• Execute and implement complex solution designs leveraging AWS-optimized architectures at enterprise scale
• Deliver solutions for contact centers, specifically leveraging Amazon Connect
• Work closely with a Solution Architect to deliver successful contact center solutions
• Provide technical advisory support during business process reviews to identify customer requirements and processes
• Provide technical details and solutions for functional User Stories
• Configure Salesforce Service Cloud Voice and Amazon Connect solutions
• Hands-on development of a Solution Design, leveraging best practices and programming principles
• Lead a development team in distributing tasks and performing code reviews
• Deliver technical end user training and documentation
• Exercise independent judgment and take the lead technical role on enterprise level projects with minimal direction

Senior AWS Developer

• Discuss reporting needs with business users to design dashboards and reports that will provide data visibility for leadership, business groups, and the general user population
• Review business reporting requirements and translate those requirements into technical reporting & dashboard specifications
• Provide insight to business users and technical team members regarding the best way to build reports and dashboards
• Develop dataflows and lenses in an existing Salesforce Einstein Analytics tool to support business requirements
• Establish best practices and standards for dataflow, lenses, and dashboard development and deployment
• Establish operations and refresh standards based on globally aligned data strategy
• Customer-facing technical architect role, collaborate with Service Cloud team and AI team

Salesforce Technical Architect

• Perform as a key employee in the role of Account Executive, focusing on winning new business, driving pipeline, and building customer relationships
• Partner with Salesforce Sales and Customer Success organizations including Core AEs & SEs within the CBS organization
• Carry quota and drive new logo acquisition to meet sales and growth targets
• Partner with Account Management, Marketing, Sales Engineering, and the CEO to pursue market opportunities
• Maintain updated lead follow-up, tasks, pipeline, and forecasting in Salesforce
• Ensure high level of Customer Experience by delivering quality and timely responses
• Acquire and maintain all applicable Salesforce certifications

Consultant

• Support customers in the adoption of Amazon Connect solutions, ensuring successful implementation and helping to achieve positive outcomes for NeuraFlash clients.
• Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
• Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
• Facilitate business process reviews with customers to understand their requirements and challenges. Assist in documenting these needs to guide solution design.
• Translate high-level business goals into actionable, clear, and well-structured user stories that can be used by development or implementation teams to create solutions.
• Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
• Work closely with Solution Architects to review and approve created Solution Designs to ensure that best practices and standards are followed
• Collect business requirements and work with Solution Engineers, Solution Architects, and Practice Lead to generate estimates and timelines to be utilized in Statements of Work
• Deliver customer end user training and documentation

Senior Consultant, AWS

• Bring Salesforce project implementations to life by working with customers to understand business and identify requirements
• Design, develop, QA, and launch Salesforce solutions
• Contribute to internal product development and build major components used to package solutions
• Work directly with customers to define requirements and present and deliver solutions
• Architect solutions and develop in Visualforce, Apex, Lightning Components, JavaScript, AJAX and other technologies to build customised solutions
• Lead technical design sessions with customers and project team
• Train and mentor the team on latest Salesforce features and major launches
• Participate in release and multi-environment management and integrations to legacy systems using Salesforce APIs

Solution Engineer

Solution Engineer, Amazon Connect

Consultant, Conversational Design

Salesforce Architect

Salesforce Solution Architect, Experience Cloud

Salesforce Solution Architect, Experience Cloud

Salesforce Account Executive

Solution Engineer – Amazon Connect

Account Executive, AWS

Salesforce Data Cloud Solution Architect

Salesforce Experience Architect, AI, Agentforce

Solution Engineer, Amazon Connect

AWS Solutions Architect

Senior AWS Developer

Senior AWS Developer

Salesforce Technical Architect

Salesforce Account Executive

Senior Consultant, AWS

Senior Salesforce Developer