NetApp

Manager

• Ensure contractual SLAs/SLOs are met and maintained.
• Build and maintain strong relationships with customers at all levels.
• Drive service improvements as per the Service Improvement Plan.
• Adhere to the Service Management Framework.
• Communicate effectively during high-severity incidents; provide Post-Incident Reports.
• Maintain consistent messaging with Tech Support, Project Managers, and customers.
• Prepare and deliver monthly service reports; chair monthly and quarterly review meetings.
• Provide weekly service updates and ad-hoc reports as required.
• Attend and chair customer meetings when necessary.
• Respond promptly to customer service-related queries.
• Provide service delivery guidance to the Storage Operations team.
• Perform high-level troubleshooting and problem resolution.
• Work autonomously or collaboratively as needed.
• Act as a trusted advisor to customers, account teams, and Storage Operations.

Service Delivery Manager

Infrastructure Engineer

• Gain deep insight into the customer’s business objectives and collaboratively lead customer executives and the NetApp account team to create IT service strategies and solution designs including initial implementation, and operations capabilities to achieve those objectives.
• Engage with customer executives to provide pre-sales consulting as a trusted business and IT advisor.
• Lead development of methods, principles, and IP creation that gives NetApp competitive advantage
• Assess, design, implement, troubleshoot, and document hybrid cloud and data center networks, security, and related systems.
• Develop high-level and detailed network implementation and test plans
• Contribute to responding to RFIs/RFPs.
• Creation and maintenance of processes, procedures, technical design, and system documentation
• Identify and collaborate with partners to define and develop solutions and services to augment in-house capabilities
• Collaborate with field technical teams, service engineering, service portfolio, product teams, and other supporting organizations in NetApp to achieve customer and NetApp business objectives

Professional Services Consultant – Infrastructure Architect

Backend Engineer

• Developing and maintaining cloud-based solutions.
• Solving complex problems and collaborating with the Site Reliability Engineering team to deploy features in a production environment.
• Designing and implementing managed Cloud Services based on given requirements.
• Leading role in designing and implementing managed Cloud Services.

Senior Software Engineer, Golang/Java, Microservices

Architect

• Lead initial conversation with customers & prospects at EBCs, Sales Meetings, QBRs, and more as required to establish NetApp’s vision and relevance in each of the target workload/solution pillars via relatable customer value and mapped to their imperatives, in conjunction with account teams.
• Develop and maintain relationships with C-suite executives and decision-makers to expand our footprint and secure new business.
• Operates early in the sales cycle, and works closely with customer domain architects, executives, and business stakeholders to develop initial application & technology architecture concepts to guide investments.
• Develops the technical win plan for each opportunity that they generate, setting out a clear and recommended path for the account team to follow to develop the deal through to close.
• Applies local area/region/district knowledge to customize target workload sales approaches and accelerates local adoption of time-sensitive corporate-identified sales strategies aligned with customer imperatives.
• Create solution strategies, roadmaps, and reference architectures focused on long-term business goals.
• Collaborates with NetApp account or service managers early in the sales cycle on the implications of respective architectures on the broader customer environment.
• Works at the area, region, or district level (as appropriate) to capture Win/Loss information related to each of the four customer imperatives to identify key learnings for continuous improvement.
• Consolidates Product Feature Enhancement requests aligned with customer imperatives into Solutions Management.

Principal Architect

Consultant

• Provide Level 2/3 support for storage operations including incident, change, and service request management.
• Plan and perform firmware and OS upgrades across customer environments.
• Troubleshoot and resolve performance issues in NetApp storage systems.
• Manage backup and replication technologies such as SnapMirror and IntelliSnap.
• Administer and optimise storage environments using tools like OnCommand Unified Manager, Performance Manager, and Cloud Insight.
• Collaborate with senior customer teams and internal sales teams to ensure smooth service delivery.
• Document incidents, changes, and problem resolutions following ITIL standards.
• Design, build, deploy, and test infrastructure solutions and disaster recovery setups.
• Maintain strong stakeholder relationships.
• Contribute to continuous improvement initiatives across infrastructure and operational processes.

Professional Services Consultant

• The Area Renewals Manager drives customer renewals within an assigned territory by managing the complete renewal lifecycle.
• The role works closely with sales, partners, and cross‑functional teams to ensure timely renewals, reduce churn, and support territory growth.
• Responsibilities include maintaining strong customer relationships, identifying upsell opportunities, and ensuring accurate forecasting and execution of renewal activities.
• Manage all renewal opportunities within the assigned territory.
• Maintain visibility into renewal timelines, customer health, and potential risks.
• Engage customers and partners to review contract status, renewal options, and value realization.
• Build and maintain a reliable renewal pipeline using internal tools.
• Deliver accurate weekly, monthly, and quarterly forecasts.
• Identify at‑risk renewals early and develop action plans to retain customers.
• Partner with Account Managers, Account Executives, and Customer Success teams.
• Coordinate with Sales Operations, Finance, and Support to execute renewal agreements.
• Share renewal insights and best practices with partners to strengthen execution.
• Lead discussions on pricing, contract terms, and upsell opportunities.
• Ensure renewal quotes and agreements meet compliance and process standards.
• Reduce churn and close renewals within expected timelines.
• Track and report renewal metrics and performance trends.
• Streamline renewal processes to enhance efficiency and customer satisfaction.
• Support escalations by collaborating with cross‑functional teams to resolve customer issues.

Manager, Renewal

SDET

• Support the manufacturing testing of NetApp products throughout their lifecycle
• Collaborate with cross-functional teams to contribute to the design, development, and implementation of test processes
• Help address issues efficiently and support timely delivery standards for high-quality products
• Develop, modify, and execute software test plans and cases, both manually and through automation
• Contribute to manufacturing test strategies
• Support requirements validation for test automation
• Participate in equipment selection and conduct manufacturing verification tests
• Document procedures and support continuous improvement initiatives

Test Engineer

Marketing

• Assist in planning and executing marketing campaigns across digital and social channels.
• Create and edit content for blogs, social media, and email newsletters.
• Conduct market research and analyze trends to support strategy development.
• Help manage social media accounts and monitor engagement metrics.
• Support event planning and promotional activities.
• Collaborate with cross-functional teams to ensure brand consistency.
• Use analytics tools to measure campaign performance and suggest improvements.
• Bring creativity and fresh ideas to brainstorming sessions.

Marketing Intern

Account Manager

• Own the commercial territory and acquire new customers
• Deepen relationships with current customers
• Manage a high volume of accounts
• Collaborate with sales engineers and leadership

Commercial Account Manager

Solutions Engineer

• Design and implement data-driven solutions promoting federal healthcare objectives for the veteran community
• Collaborate with resellers, clients, and internal teams to position NetApp’s Intelligent Data Infrastructure
• Provide guidance to leverage NetApp and partner resources effectively
• Engage with customers through demonstrations and proofs of concept
• Establish trusted relationships with customer engineering, program management, and key stakeholders

Senior Solutions Engineer

• Serve as the principal point of contact between NetApp and NVIDIA technical teams
• Take the lead on helping NVIDIA’s technical teams understand NetApp’s core technologies
• Lead and attend all technical meetings between the companies
• Synthesize NVIDIA’s roadmap and plans into actionable insights for NetApp’s cross-functional technical teams
• Communicate outcomes of technical meetings to a broader set of stakeholders
• Understand and communicate the impact of NVIDIA’s technical decisions
• Help NetApp Product and Solution Engineering leaders understand implications of strategies
• Keep NetApp’s technical teams updated on NVIDIA innovations
• Support the NVIDIA Senior Alliance Director by providing a consolidated view of all technical engagements
• Build two-way feedback loops with field technical communities
• Develop and deliver technical content to educate customers, partners, and internal teams
• Lead technical sessions at industry events, customer briefings, and partner engagements

Principal Solutions Architect – NVIDIA Alliance

Product Marketing

• Define and evolve the end-to-end messaging architecture across the portfolio.
• Own naming strategy and governance for products, platforms, solutions, and capabilities.
• Act as a strategic partner and peer to Product Marketing leaders across business units.
• Be deeply hands-on in writing, not just reviewing messaging frameworks and guides.
• Partner closely with Product Management to translate roadmap priorities and innovation into crisp, outcome-oriented messaging.
• Establish messaging best practices, frameworks, and templates that Product Marketing teams can consistently apply.

Head of Messaging – Product Marketing

• Drive innovation within the field technology organization by identifying and implementing new technologies, processes, and best practices.
• Lead the development and execution of technology roadmaps that support business objectives and enhance customer value.
• Foster a culture of continuous improvement and innovation, encouraging team members to explore new ideas and solutions.
• Develop and implement strategic plans that align with the company's overall vision and objectives.
• Monitor and evaluate the performance of field technology initiatives, providing regular updates to senior leadership.
• Identify opportunities for process improvements and operational efficiencies, implementing changes as needed.
• Ensure all field technology activities comply with NetApp's Code of Conduct, trade policies, and other relevant regulations.
• Build and maintain strong relationships with key stakeholders, including customers, partners, and internal teams.

Business Strategy Lead, Cloud Solution Architects

• Drive new business: Own the commercial territory, prospecting and acquiring net-new customers while expanding into new departments, districts, and agencies.
• Expand existing accounts: Deepen relationships with current customers and accelerate cross-sell opportunities across NetApp’s portfolio.
• Leverage partners: Build and maintain strong relationships with authorized resellers, distributors, and alliance partners to drive joint sales motions and territory planning.
• Manage high volume: Prioritize a large account set (typically 300–400) with precision, maintaining strong pipeline discipline and forecasting accuracy.
• Sell consultatively: Apply MEDDICC methodology to uncover customer business drivers, align to desired outcomes, and build multi-threaded relationships that lead to wins.
• Collaborate cross-functionally: Work closely with sales engineers, partner managers, and leadership to deliver the best customer experience possible.
• Own your business: Operate like a mini-GM within your territory, plan, execute, and win with full accountability for results.

• Drive new business: Own the commercial territory, prospecting and acquiring net-new customers while expanding into new departments, districts, and agencies
• Expand existing accounts: Deepen relationships with current customers and accelerate cross-sell opportunities across NetApp’s portfolio
• Leverage partners: Build and maintain strong relationships with authorized resellers, distributors, and alliance partners to drive joint sales motions and territory planning
• Manage high volume: Prioritize a large account set (typically 300–400) with precision, maintaining strong pipeline discipline and forecasting accuracy
• Sell consultatively: Apply MEDDICC methodology to uncover customer business drivers, align to desired outcomes, and build multi-threaded relationships that lead to wins
• Collaborate cross-functionally: Work closely with sales engineers, partner managers, and leadership to deliver the best customer experience possible
• Own your business: Operate like a mini-GM within your territory, plan, execute, and win with full accountability for results.