Market Development Manager
Generac
Technical Account Manager, Managed Services
Net at Work
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $90,000 per year
Job Level
Mid-LevelSenior
About the role
- Own the client relationship and identify new opportunities for products and services
- Responsible for retention, contract renewal, and revenue expansion (60% client satisfaction/retention, 40% revenue expansion)
- Act as the client advocate and ensure positive digital employee experience
- Execute client experience and sales strategies on a day-to-day basis
- Cultivate and strengthen relationships to become a trusted advisor
- Provide support for immediate client needs, order and quote administration, and follow-up for client fulfillment
- Interact with the Engineering team for appropriate support
- Facilitate appointments and quarterly business reviews to review products/services and identify opportunities
- Ensure customer health by managing client accounts receivable, tracking revenue risk, and acting as the primary escalation point
- Participate in planning, driving attendance, and executing marketing activities including Webinars, Seminars, and other Client events
- Manage the sales cycle for product and service opportunities within the existing client base and maintain a solid continuous pipeline
- Achieve inside sales quotas and goals; deliver and regularly report on client health status and revenue forecasts
- Maintain all client documentation and CRM information
- Create SOWs and design technical solutions for professional service and recurring sales that are under $20k or are standardized
Requirements
- 2 years within a Managed Services organization
- 3 years in a Technical Account Management or Inside Sales role
- Demonstrated success in meeting or exceeding assigned sales quotas
- Strong track record of maintaining a high level of customer satisfaction
- Strong business writing and verbal communication skills
- Demonstrated ability to lead client meetings and presentations effectively
- Experience closing recurring service sales
- Business awareness of how IT relates to business strategy and goals
- Professional demeanor and appearance; punctual, personable, team player
- This job may require access to customer information, systems, and/or premises and may require customer approval for such access
Benefits
- Health and Welfare (Medical, Dental, Vision)
- Accident, Critical Illness, and Hospital Indemnity
- Employee Assistance Program (EAP)
- Life and AD&D Insurance
- Short- and Long-Term Disability Insurance
- Flexible Spending Accounts
- Transportation and Parking Accounts
- Health Savings Accounts (with company contribution)
- Retirement Planning (401k with matching contribution)
- Legal Benefits
- Identity Theft Protection
- Pet Insurance
- Wellness Program Offerings
- Paid Time Off, accrued per pay period based on years of service starting at 15 days annually
- 8 Paid Holidays per year, including 1 floating holiday
- Eligible for commissions in accordance with the terms of the Company's plan
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Technical Account ManagementInside SalesSales QuotasClient DocumentationCRMSOW CreationTechnical Solutions DesignRevenue TrackingClient FulfillmentOrder Administration
Soft skills
Client Relationship ManagementCustomer SatisfactionBusiness WritingVerbal CommunicationPresentation SkillsTeam PlayerPunctualityPersonableClient AdvocacyTrust Building
