Nerdio

Manager

• Own the overall web strategy for getnerdio.com — from information architecture and messaging hierarchy to conversion optimization and UX.
• Lead a team of 2 responsible for web experience / UX, web development, testing and design; setting priorities, managing workflows, and maintaining quality across all web properties.
• Partner with demand gen and PMM to design and launch landing pages, product pages, and conversion flows that support pipeline generation.
• Define and manage a continuous testing and optimization program (A/B and multivariate testing) to improve conversion rates across key pages and user journeys.
• Oversee SEO / AEO / GEO strategy in partnership with content and PMM, including technical SEO / AEO / GEO, on-page optimization, and site architecture for discoverability.
• Translate brand and messaging guidelines into web experiences that are visually compelling, accessible, and buyer-centric.
• Manage the web development roadmap, balancing strategic initiatives with ongoing maintenance, performance, and reliability.
• Own web analytics and reporting — defining KPIs, building dashboards, and delivering regular performance insights to marketing leadership.
• Evaluate and manage web technology vendors, tools, and platforms (CMS, analytics, testing, personalization).
• Ensure site performance, security, and accessibility standards are consistently met.
• Led localization (currently just Japanese, but expanding to include French, German, Portuguese, and Spanish).
• Leverage AI to improve the team’s speed and quality across development, website experience / changes, and localization.

Senior Manager, Web Experience

Revenue Operations

• Ensure CS leaders have the processes and data they need to act proactively rather than reactively.
• Partner with Customer Success leadership to define and refine the customer journey, identifying friction points and building scalable processes that improve time-to-value, engagement, and retention.
• Design and implement customer health scoring models that combine product usage, engagement signals, support activity, and financial data to give the CS team a clear, prioritized view of their book of business.
• Monitor and analyze the full post-sale funnel, from onboarding completion to renewal and net revenue retention, to give leadership a clear picture of what's working and what isn't.
• Track and report on key CS metrics including gross and net retention, expansion revenue, churn drivers, time-to-value, and customer health trends, surfacing opportunities to improve outcomes.
• Partner with others in Revenue Operations and Finance to align on KPIs and ensure CS data flows cleanly into company-wide reporting and forecasting.
• Build and own the renewal and expansion forecasting framework, giving leadership accurate, data-driven visibility into upcoming revenue events and risk.
• Own key parts of the annual planning process, from headcount and capacity needs across the CS org to driving analyses to support the setting of the renewals and expansion revenue targets.
• Design, build, and maintain core Customer Success dashboards in Salesforce and Power BI that automate recurring reporting, reduce manual effort across the team, enhance visibility into performance, and drive action.
• Build ad hoc analyses and dashboards in excel, with an effort to create into automated reporting when necessary.
• Establish a single source of truth for CS performance metrics by working with central teams to connect data across different tools and key systems.
• Ensure stakeholders have timely, accurate, and self-serve access to the metrics that matter most.
• Own the CS tech stack configuration and optimization within Salesforce and related tools, ensuring flows, automation, and data capture support the team's evolving needs.
• Champion a data-first mindset within the CS organization by making analytics accessible and actionable for non-technical stakeholders.
• Create documentation, training, and self-serve resources so CS leaders and CAMs can answer their own questions with confidence.
• Establish best practices for data governance, naming conventions, and metric definitions to ensure consistency across the post-sale organization.

Revenue Operations Manager – Customer Success

Product Marketing

• In partnership with product, build out and own our Tech Alliance Program, which sits atop the Window Cloud ecosystem.
• Develop and own positioning, messaging, and content for Nerdio's key alliance partnerships.
• Build and maintain industry vertical messaging frameworks for Nerdio's highest-priority segments, including Healthcare, Financial Services, Manufacturing, and Public Sector.
• Produce high-quality PMM deliverables — including case studies, solution briefs, battle cards, industry-specific landing pages, pitch decks, and ROI tools — tailored to alliance and vertical audiences.
• Support go-to-market readiness for new integrations and partnerships, ensuring internal alignment and external visibility.
• Partner with partner marketing team to translate GTM strategies for our Alliance partners into campaigns demand gen activations, ensuring messaging and content assets are aligned to target audience buying journeys.
• Gather and synthesize customer, partner, and market insights to continuously refine alliance and vertical positioning.
• Represent Nerdio at alliance events, partner briefings, and industry conferences as a credible spokesperson.

Senior Alliance & Industry Product Marketing Manager

Communications

• Develop and execute Nerdio's PR and communications strategy and narratives, including media outreach, press releases, bylines, and contributed content placements.
• Build and maintain relationships with key technology and IT trade media, journalists, and influencers relevant to the Microsoft EUC and cloud management space.
• Draft high-quality communications content, including press releases, executive bylines, spokesperson talking points, and media pitches.
• Manage Nerdio's award and recognition programs, identifying opportunities, drafting submissions, and coordinating approvals.
• Support analyst relations efforts by maintaining awareness of key analyst coverage, coordinating briefing logistics, and helping develop materials for analyst interactions.
• Collaborate with PMM and brand on thought leadership content that positions Nerdio executives and subject matter experts in the market.
• Monitor media coverage and industry conversations, using a data driven approach to synthesize insights for internal stakeholders and identifying proactive storytelling opportunities.
• Leverage AI to help us understand key trends, develop our PR and comms strategy, and generate content.
• Manage PR agency relationships and workflows as applicable.
• Support communications around major product launches, company milestones, and events including NerdioCon.

Senior Communications Specialist

AI Engineer

• Use Case Identification & Prioritization: Work closely with team members across marketing to identify the highest-value opportunities to improve efficacy and efficiency through AI, data, and automation. Evaluate and prioritize use cases based on potential impact, feasibility, and data readiness, and maintain a clear roadmap of initiatives communicated to stakeholders. Stay current on the evolving AI tool landscape and bring forward-looking recommendations on where to invest next.
• Data Strategy & Sourcing: For each priority use case, determine what data is needed to drive the best outcome, whether from the CRM, intent platforms, engagement tools, third-party sources, internal assets, etc. Work cross-functionally with RevOps, Sales, and IT to pull relevant data together in a structured and accessible way.
• Automation & Agentic Workflow Building: Partner with marketing stakeholders to design and build automation and agentic workflows that improve the quality and speed of their work. Use Claude, Claude Code, Claude Workspace, and related tools to create working solutions — from prompt-driven workflows to multi-step agentic processes that run with minimal manual intervention. Iterate on deployed workflows based on real usage and outcomes, continuously improving impact. Act as a thought partner and co-builder for team members who want to apply AI to their specific function, making complex capabilities accessible and practical.
• AI Capability Repository & Enablement: Architect and maintain a central repository of AI capabilities, skills, prompts, and reference assets that the marketing team can access, reuse, and build on. Establish standards and lightweight governance for how the marketing org uses AI tools — ensuring alignment, consistency, and scalability as usage grows. Enable team members to adopt new workflows and build their own AI fluency through documentation, training, and hands-on support. Ensure that knowledge and solutions developed for one function are systematically available to the rest of the team, preventing duplicate effort and compounding gains over time.

GTM AI Architect

Technical Account Manager

• Manage a large, high-volume book of customers primarily through email, in-app messaging, and scalable outreach.
• Assist customers via email or calls, providing technical guidance, best practices, or responding to questions.
• Participate in customer calls to address technical questions and provide solutions.
• Run one-to-many programs to educate customers on best practices related to Nerdio's products and services.
• Collaborate with internal teams to resolve complex technical problems and improve service delivery.
• Maintain up-to-date knowledge of Nerdio's products, services, and industry trends.
• Use tools such as Salesforce, Gong, or similar to log activity, track metrics, and maintain customer data.
• Support Nerdio's Customer Success team in projects that improve the customer journey at scale
• Monitor customer health signals and proactively reach out to drive product adoption and prevent churn

Associate Technical Account Manager

Business Development Rep

• Microsoft Alliance & Co-Sell Execution: Own and deepen Nerdio's strategic relationships with Microsoft's Americas Enterprise field teams, including ATUs (Account Technology Units), STUs (Specialist Technology Units), and Industry OUs.
• Drive co-sell pipeline generation and acceleration in partnership with Microsoft PDMs, Account Executives, and Industry Solution Specialists across all target verticals.
• Execute joint go-to-market motions aligned with Microsoft's Cloud Partner Program (CPP), including co-sell ready and Azure IP co-sell initiatives.
• Lead joint Quarterly Business Reviews (QBRs) with Microsoft field leadership, presenting pipeline health, co-sell performance, and strategic roadmap alignment.
• Navigate and leverage Microsoft's Partner Center, marketplace co-sell workflows, and MCI (Microsoft Cloud Incentives) programmes to maximise Nerdio's commercial velocity.
• Pipeline Development & Revenue Growth: Identify, qualify, and accelerate Enterprise co-sell opportunities across Microsoft's industry OU accounts, focusing on AVD, Windows 365, and Intune-attached Nerdio deployments.
• Partner with Nerdio's Enterprise Sales team to convert Microsoft-sourced or influenced pipeline into closed business, maintaining consistent CRM hygiene in Salesforce.
• Develop and execute territory plans for each Microsoft Industry OU, aligned to Microsoft's fiscal year priorities and enterprise account strategies.
• Track, analyse, and report on key metrics including co-sell pipeline, influenced revenue, Microsoft engagement breadth, and deal velocity to Nerdio senior leadership.
• Thought Leadership & Field Enablement: Act as a subject matter expert on Nerdio's value proposition within Microsoft's industry verticals, delivering compelling presentations to Microsoft sellers, partners, and customers.
• Enable Microsoft field teams with tailored industry-specific messaging, pitch decks, solution plays, and competitive positioning for AVD and Windows 365 scenarios.
• Represent Nerdio at Microsoft-hosted events including Inspire, Industry Summits, Tech Intensity events, and regional field days to build brand presence and generate pipeline.
• Collaborate with Nerdio's Marketing team to co-create Microsoft-aligned content, joint case studies, and GTM campaigns targeting Enterprise industry accounts.
• Cross-Functional Collaboration: Work closely with Nerdio's Alliance, Product, and Customer Success teams to ensure Microsoft partnership priorities are reflected in product roadmap and customer delivery.
• Provide market intelligence and competitive insights from Microsoft field engagement to inform Nerdio's product strategy, pricing, and GTM priorities.
• Coach and mentor internal Nerdio sales teams on navigating Microsoft's organisation, leveraging co-sell tools, and engaging Microsoft stakeholders effectively.
• Collaborate with Nerdio's global BDM team to share best practices, ensure consistency in Microsoft engagement, and support international co-sell alignment.

Industry Business Development Lead

Product Manager

• Lead research-driven discovery and innovation across core product areas.
• Identify, incubate, and validate new product concepts, emerging capabilities, and intelligent automation opportunities.
• Balance near-term delivery with a long-term product and technology vision, ensuring defensibility and scalability.
• Frame ambiguous problem spaces into clear product bets, hypotheses, and validation plans.
• Drive experimentation through prototypes, pilots, and iterative learning loops.
• Champion AI assisted product development agents across discovery, design, and delivery.
• Partner closely with engineering and architecture teams to define and deliver AI powered capabilities, including: Recommendations and insights Workflow automation Copilots and guided user experiences.
• Evaluate where AI delivers meaningful customer value versus novelty and ensure adoption through thoughtful integration into workflows.
• Ensure responsible AI practices, including security, privacy, compliance, transparency, and enterprise trust.
• Act as a senior product manager influencing Engineering, Design, Architecture, GTM, and Support through clarity of vision and excellence.
• Collaborate with internal R&D teams and external technology partners on joint innovation initiatives.
• Influence portfolio-level prioritization and investment decisions, providing product and customer insight to senior leadership.
• Represent product strategy and discovery outcomes in executive-level discussions.
• Own initiatives end-to-end: problem framing → discovery → delivery → iteration.
• Author high-quality PRDs, problem statements, success metrics, and delivery plans.
• Define success using outcome-based metrics, including OKRs, adoption signals, customer impact, and learning velocity.
• Ensure alignment on vision, priorities, and expectations across all contributing teams.
• Continuously refine the backlog based on customer feedback, data insights, and research findings.

Senior Product Manager – R&D

Financial Planning and Analysis

• Own end-to-end GTM forecasting across pipeline, bookings, ARR, renewals, and regional/segment performance
• Partner with Sales, Marketing, and RevOps to develop bottom-up forecasts supporting quarterly and annual planning
• Build and maintain sales capacity models including headcount, quotas, ramp, and productivity assumptions
• Support the expense planning process underpinning the GTM organizations, including headcount, non-headcount, and marketing program spend
• Analyze GTM performance across ARR growth, pipeline coverage, win rates, deal velocity, CAC, LTV, and sales efficiency
• Deliver actionable insights and recommendations to GTM leadership
• Explain variances between actuals, forecast, and plan, with clear business drivers
• Support initiatives such as pricing and packaging changes, new market entry, partner programs, and compensation plans
• Lead scenario modeling and sensitivity analysis to inform executive decisions
• Partner cross-functionally to assess ROI on GTM programs and investments
• Develop executive-ready dashboards, models, and presentations for leadership and board audiences
• Translate complex data into clear narratives for non-finance stakeholders
• Improve forecasting accuracy, reporting efficiency, and data integrity across CRM and financial systems

FP&A Manager – Go-To-Market

Customer Success Manager

• Build and develop partner relationships with MSPs to uncover AVD, W365 and ModernWork/M365 opportunities and drive them to a close.
• Conduct product demonstrations of Nerdio Manager for MSP to key MSP stakeholders while explaining business benefits and demonstrating value, including both C-level and technical stakeholders.
• Grow and nurture relationships and cadence within and around pipeline creation and management, including sales forecasting, deal conversion planning and aligned joint opportunity pursuits.
• Utilize our CRM to manage opportunities including customer contact documentation, customer needs and active projects.
• Develop and nurture prospective clients from sources such as events, conferences, LinkedIn and proactive outbound communication.
• Meet and exceed sales targets.

Partner Success Manager

• Own a book of strategic customer accounts and serve as the primary point of contact for all technical questions, issue management, and problem resolution.
• Advocate for customers and develop strong relationships to ensure effective utilization of Nerdio Manager and maximize customer value.
• Utilize deep product and domain expertise to act as a trusted technical advisor for customers.
• Guide customers through implementation and ongoing optimization of Nerdio Manager, provide best-practice recommendations, and drive adoption of new features and capabilities.
• Collect and analyze customer usage and performance data to identify trends, understand adoption patterns, and surface insights that improve the customer experience.
• Prepare and deliver Executive Business Reviews in partnership with the Customer Success Manager, focusing on value realization, risk, and new opportunities.
• Partner closely with Sales, Customer Success, and Product to mitigate churn risk, identify expansion opportunities, and ensure ongoing customer success.
• Maintain accurate and up-to-date records of customer interactions, activities, and technical initiatives in the CRM to support effective account management and forecasting.

Senior Technical Account Manager

Account Manager

• Manage a book of Enterprise accounts, aiming for a retention rate of 90% or higher, and proactively identify opportunities for revenue expansion.
• Own the negotiation process for contract renewals and expansions from start to finish.
• Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring they find ongoing value in Nerdio's products and services.
• Establish and nurture key relationships with executive sponsors and decision makers within customer organizations.
• Collaborate closely with Sales and Customer Success leadership to mitigate churn risk, develop account expansion strategies, and drive ongoing customer success.
• Track customer interactions and engagements within the CRM tool.
• Evangelize new product features and provide customer feedback to Sales, Product, Customer Success, and Engineering teams.

Customer Account Manager – Portuguese Speaking

People Operations

• Serve as the primary People partner to the CMO, CRO, and MSP business leadership teams.
• Act as a strategic thought partner on commercial growth, operating rigor, and talent alignment.
• Advise on organization design, incentive alignment considerations, workforce planning, and capability development across marketing, revenue, and partner-facing teams.
• Provide executive coaching and counsel on leadership effectiveness, team performance, and organizational health.
• Translate company strategy and financial objectives into practical talent and organizational actions.
• Challenge leaders constructively while maintaining trust and influence at the executive level.
• Identify and champion opportunities to leverage AI and automation to improve team productivity, decision-making, and scalability across Marketing, Revenue, and partner-facing organizations.
• Partner with executives to assess capability gaps, role evolution, and change management implications driven by AI adoption.
• Partner on evolving Marketing, Revenue, and MSP-related organizational structures to support growth, efficiency, and scale.
• Support headcount planning and talent strategy in partnership with executive leadership and business planning processes.
• Ensure clarity around roles, accountability, spans and layers, and decision rights.
• Identify skill gaps and future capability needs across commercial, marketing, and partner-facing functions.
• Lead organizational change efforts with thoughtful communication and change management strategies.
• Lead performance enablement processes within Marketing, Revenue, and MSP-related organizations.
• Foster a culture of accountability, measurable outcomes, and high performance.
• Support calibration, talent review discussions, and succession planning in partnership with annual cycle programs sponsored by the People team.
• Ensure alignment between revenue goals, partner ecosystem performance, and individual performance expectations.
• Coach leaders on difficult performance conversations, talent risk, and development planning.
• Partner with Talent Acquisition and hiring leaders to ensure seamless onboarding experiences for new hires, in particular for senior roles.
• Design and lead bespoke onboarding and integration plans for senior leaders, accelerating time to impact.
• Establish structured 30-60-90 day frameworks tied to commercial and financial outcomes.
• Support leadership transitions and team re-alignments during periods of growth or change.
• Manage complex employee relations matters with discretion, sound judgment, and executive visibility.
• Ensure compliance with employment law and company policy across covered organizations.
• Mitigate organizational risk while preserving trust, fairness, and leadership credibility.
• Partner closely with: People Operations (systems, compliance, workforce analytics) Learning & Development (primarily in revenue facing roles, though working to build and scale bespoke offerings within the client group) Talent Acquisition (strategic hiring alignment across commercial, marketing, and partner-facing roles).

People Business Partner Director

• Lead research-driven discovery and innovation across core platform areas.
• Identify, incubate, and validate new product concepts and intelligent automation opportunities.
• Champion AI-assisted product development across discovery, design, and delivery.
• Drive initiatives from problem framing through delivery and iteration.
• Define success via outcome-based metrics such as OKRs and adoption signals.

Senior Director of Product Management

• Manage a book of customer accounts and be the primary point of contact for technical related questions and coordination of issue management and problem resolution.
• Advocate for customers and develop strong relationships to ensure the effective utilization of Nerdio Manager and maximize customer value.
• Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.
• Guide customers through software implementation, provide recommendations for optimization, and drive adoption of Nerdio Manager.
• Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.
• Present Executive Business Reviews alongside the Customer Success Manager, focusing on value realization and identifying areas of opportunities.
• Collaborate closely with Sales, Customer Success, and Product teams to mitigate churn risk and ensure ongoing customer success.
• Provide customers' feedback to Nerdio's product management and engineering teams to help identify friction points and suggest new features.
• Track customer interactions, activities, and progress within the CRM tool to maintain accurate records and support effective account management.