Manage a large, high-volume book of customers primarily through email, in-app messaging, and scalable outreach.
Assist customers via email or calls, providing technical guidance, best practices, or responding to questions.
Participate in customer calls to address technical questions and provide solutions.
Run one-to-many programs to educate customers on best practices related to Nerdio's products and services.
Collaborate with internal teams to resolve complex technical problems and improve service delivery.
Maintain up-to-date knowledge of Nerdio's products, services, and industry trends.
Use tools such as Salesforce, Gong, or similar to log activity, track metrics, and maintain customer data.
Support Nerdio's Customer Success team in projects that improve the customer journey at scale
Monitor customer health signals and proactively reach out to drive product adoption and prevent churn

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience in technical account management, sales engineering, or Information Technology.
Strong understanding of Microsoft Azure and core Azure services
Experience with VDI solutions preferred
Excellent communication and interpersonal skills.
Ability to manage multiple tasks and prioritize effectively.
Strong problem-solving skills and attention to detail.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical account managementsales engineeringMicrosoft AzureVDI solutionsproblem-solvingattention to detail

Soft Skills

communicationinterpersonal skillstask managementprioritization

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in Information Technology