Nerdio

Director

• Lead Nerdio's global partnership with Microsoft.
• Accountable for the strategy, execution, and measurable outcomes of our joint go-to-market motion with Microsoft worldwide.
• Lead a global team of Microsoft Business Development Managers.
• Set the direction for co-sell across every Nerdio theater.
• Serve as Nerdio's senior representative inside Microsoft's Enterprise, SME&C, Partner, and Marketplace organizations.
• Own and evolve Nerdio's worldwide co-sell strategy across the Nerdio product portfolio.
• Build and execute joint plays with Microsoft's organizations that drive measurable pipeline and customer acquisition velocity.
• Develop and maintain senior relationships across Microsoft's leadership, positioning Nerdio as a preferred co-sell partner.
• Define, track, and report on the key performance indicators that matter most.

Director, Worldwide Co-Sell

Events

• Own end-to-end strategy, execution, and budget for the annual customer & partner conference (NerdioCon) and our largest third-party conference (Microsoft Ignite)
• Design and deliver the annual sales incentive trip (President’s Club), partnering with Sales leadership
• Provide strategic oversight and ensure flawless execution of our company-wide All-Hands Meeting
• Serve as reference and provide oversight for key internal Leadership & Executive Offsites, as well as large Employee Engagement Events; step in directly for high-sensitivity executive programs
• Develop standardized processes, templates, and toolkits for event planning and execution that can be used across the organization
• Own the events technology stack (registration, mobile apps, event management platforms, virtual/hybrid tools)
• Identify and deploy AI tools across the events workflow — content creation, agenda and logistics planning, attendee personalization, and post-event analysis — to improve speed, quality, and ROI
• Establish and track KPIs for event ROI, attendee satisfaction, NPS, and lead generation for corporate events
• Manage post-event reporting and debrief processes to drive continuous improvement for corporate events
• Develop and manage the consolidated events budget across all internal and external corporate events
• Lead RFP processes and contract negotiations with venues, AV companies, caterers, event agencies, and travel partners
• Ensure compliance with procurement and legal requirements for vendor agreements
• Identify cost efficiencies without compromising attendee experience
• Serve as the primary events liaison to Sales, Product, HR, Finance, and the Executive team for corporate events
• Partner with Demand Generation to ensure events drive measurable pipeline contribution
• Collaborate with Content and Creative teams on event branding, signage, videos, and promotional materials
• Brief and align executive stakeholders on event strategy, timelines, and status throughout the planning cycle
• Lead and develop a high-performing events team, including the Corporate Events Manager (a direct report who supports internal company events and select corporate events) and additional internal staff and/or agencies and contractors
• Source, onboard, and manage external event agencies and production partners as needed
• Foster a culture of excellence, accountability, and creativity within the events function

Director of Events

Engineer

• You’ll dive right in and be an instrumental member of our technical team and will be exposed to the Nerdio platform and our internal and external partners.
• Work closely with our Partner Sales Managers (PSM's) to support sales with highly technical Microsoft Channel Partners and MSP's (Managed Service Providers)
• Help Nerdio partners with their first several account implementations
• Assist fellow Nerdio Support Engineers with trouble tickets and problem solving
• Collaborate with technical team members to maintain, design, and enhance current tools and processes
• Contribute to technical knowledge base and documentation
• Contribute to the creative process of product enhancements and new features
• Collaboration towards creating meaningful metrics towards go lives, partner implementation and MRR goals.

Go Live Engineer

Account Manager

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Customer Account Manager

Artificial Intelligence

• Use Case Identification & Prioritization: Work closely with team members across marketing to identify the highest-value opportunities to improve efficacy and efficiency through AI, data, and automation. Evaluate and prioritize use cases based on potential impact, feasibility, and data readiness, and maintain a clear roadmap of initiatives communicated to stakeholders. Stay current on the evolving AI tool landscape and bring forward-looking recommendations on where to invest next.
• Data Strategy & Sourcing: For each priority use case, determine what data is needed to drive the best outcome, whether from the CRM, intent platforms, engagement tools, third-party sources, internal assets, etc. Work cross-functionally with RevOps, Sales, and IT to pull relevant data together in a structured and accessible way.
• Automation & Agentic Workflow Building: Partner with marketing stakeholders to design and build automation and agentic workflows that improve the quality and speed of their work. Use Claude, Claude Code, Claude Workspace, and related tools to create working solutions — from prompt-driven workflows to multi-step agentic processes that run with minimal manual intervention. Iterate on deployed workflows based on real usage and outcomes, continuously improving impact.
• AI Capability Repository & Enablement: Architect and maintain a central repository of AI capabilities, skills, prompts, and reference assets that the marketing team can access, reuse, and build on. Establish standards and lightweight governance for how the marketing org uses AI tools — ensuring alignment, consistency, and scalability as usage grows. Enable team members to adopt new workflows and build their own AI fluency through documentation, training, and hands-on support. Ensure that knowledge and solutions developed for one function are systematically available to the rest of the team, preventing duplicate effort and compounding gains over time.

Marketing AI Operations Manager

Sales Development Rep

• Collaborate with the sales teams to identify AVD opportunities and align with Microsoft's sales teams, channel partners, and direct customers.
• Prospect with a focus on both inbound and outbound selling motions.
• Achieve quarterly quota targets set by your leadership team.
• Leverage sales engagement tools to generate pipeline via phone, emails, and social interactions.
• Use a partnership selling approach to uncover, qualify, and create AVD and Nerdio opportunities.
• Effectively communicate Nerdio's value proposition, capabilities, and benefits to potential customers.
• Work closely with the sales team to develop and execute strategies to meet sales targets.
• Juggle multiple leads simultaneously, maintaining organization and a positive outlook.
• Coordinate with other departments to ensure customer needs and projects are delivered successfully.
• Demonstrate integrity and follow through on commitments to ensure customer satisfaction.
• Continuously learn and stay up-to-date with industry trends, product knowledge, and sales techniques.

Enterprise Sales Development Representative

Art Director

• Own and evolve Nerdio's brand identity, visual language, voice, and design system across all digital and physical touchpoints.
• Serve as the ultimate creative authority — setting the creative bar and ensuring consistency, quality, and impact in every deliverable.
• Partner with the Senior Director of Brand and Communications and executive leadership to translate business strategy into compelling creative vision.
• Lead, mentor, and grow an in-house creative team of designers.
• Manage relationships with external agencies, freelancers, and production vendors to scale creative output efficiently.
• Foster a collaborative, feedback-rich culture that celebrates bold ideas and rapid iteration.
• Creative ideation and execution for high-impact campaigns spanning digital advertising, product marketing, event presence, video, social media, and partner co-marketing.
• Oversee the design of website experiences, landing pages, and digital campaigns that drive awareness and conversion.
• Champion video and motion design as strategic storytelling tools for brand and product narratives.
• Collaborate closely with Product Marketing, Demand Generation, Partner Marketing, and Sales to align creative with go-to-market priorities.
• Work with Product and UX teams to ensure brand consistency extends into the product experience.
• Present creative strategies and work to senior stakeholders with clarity and confidence.

Creative Director

Support Engineer

• Guide customers through AVD environment deployments and Azure infrastructure setup using Nerdio Manager.
• Collaborate with enterprise customers and MSP partners to assess requirements, validate infrastructure readiness, and ensure deployments are completed in line with best practices.
• Provide hands-on technical support for IT professionals and administrators across the full Nerdio platform.
• Ensure successful incident and problem resolution by responding to cases promptly and delivering clear, effective solutions.
• Apply in-depth knowledge of Microsoft Intune, FSLogix, networking, and Active Directory to resolve complex issues.

Senior Support Engineer – Enterprise

Operations

• Partner with the VP of Technical Solutions to develop, communicate, and execute divisional strategy and multi-quarter operating plans.
• Own the operating cadence of the Technical Solutions division: prepare agendas, lead staff meetings, track action items, and ensure accountability to commitments.
• Prepare executive briefings, board-level materials, and internal strategy decks on behalf of the VP.
• Act as a proxy for the VP in cross-functional meetings, working groups, and escalation paths when appropriate.
• Identify organizational gaps, redundancies, or process inefficiencies and drive remediation initiatives.
• Establish, own, and evolve the Technical Solutions division's KPI framework across all functional teams.
• Build and maintain executive-level dashboards and scorecards that surface real-time operational health metrics.
• Lead monthly and quarterly business reviews; analyze performance data, surface trends, and recommend corrective actions.
• Manage departmental expense approvals, forecast variances, and ensure disciplined spend governance.
• Conduct regular budget-to-actuals reviews; identify cost optimization opportunities without compromising operational effectiveness.
• Design and implement scalable operational processes and workflows that support Nerdio's rapid growth trajectory.

Senior Director, Technical Operations

Technical Project Manager

• Own IT projects from initiation through completion, managing scope, timelines, and stakeholder communication independently
• Document project requirements, technical specifications, and process workflows clearly and thoroughly
• Coordinate with internal teams including Security, IT Support, and IT Architects to ensure smooth project transitions and handoffs
• Test and validate deliverables prior to handoff to ensure quality and completeness
• Maintain project documentation and status updates using Asana, Azure DevOps, and Microsoft 365
• Leverage Microsoft Purview to support data governance and compliance requirements within projects
• Communicate proactively with stakeholders at all levels to keep projects on track and aligned with business needs

IT Project Coordinator

Solutions Engineer

• Own Nerdio's internal R&D roadmap for AI, automation, and tooling — turning business problems across the company into working prototypes and, where appropriate, production-grade internal systems.
• Continuously evaluate new AI models, frameworks, SDKs, and developer tools; decide what is worth adopting and what is not.
• Run a tight prototype-to-production loop: ship fast, measure, iterate, and kill what does not work.
• Design and build AI agents and agentic workflows — including multi-agent orchestration, tool/function calling, MCP integrations, and RAG pipelines.
• Build AI-powered internal tools that augment specific workflows (engineering, sales, support, operations, compliance).
• Define patterns, guardrails, and reference architectures for how AI is built and deployed inside Nerdio.
• Build and maintain full-stack internal web applications end-to-end — typically TypeScript / Node.js on the backend, modern React or similar on the frontend, PostgreSQL or equivalent for data.
• Deploy and operate applications on Microsoft Azure (App Service, Container Apps, Functions, ACR, Key Vault, Entra ID).
• Own the CI/CD story: GitHub Actions pipelines, environment management, secret handling, and release hygiene for all internal apps.
• Share ownership of Nerdio's internal data warehouse with the data engineers — including architectural direction, data quality, access patterns, and integration with downstream AI and reporting use cases.
• Act as technical lead for the Corporate Development team: set technical direction, review key designs and pull requests, and make final calls on architectural trade-offs.
• Coach team members and cross-functional colleagues on effective use of AI development tools — Claude Code, Cursor, Copilot, agentic frameworks — including prompting patterns, workflow design, and when not to use them.
• Act as an internal salesperson for the Corporate Development team: actively promote the team's work across Nerdio so that other teams know what exists, adopt it, and request more.

Solutions Architect

People Operations

• Project 1: People Data Integrity Audit & Governance Framework
• Audit key HR data fields in Rippling, surface inconsistencies, and help build a governance framework that ensures analytics are trustworthy
• Integrity audit across core data fields: demographics, job titles, compensation bands, and employment type
• Root-cause analysis of data errors or mismatches, in partnership with system owners
• A 'People Data Governance Framework' defining ownership, correction cadence, and escalation paths
• Before/after data snapshot showing measurable accuracy improvements
• Identify – as well as build – data focused dashboards to enable the People team and business leaders to identify trends and insights
• Project 2: HR Operations Standard Operating Procedure (SOP) Playbook
• Map our most important HR workflows - across Rippling, Remote.com, benefits vendors, and leave management - and turn tribal knowledge into a repeatable, documented playbook
• Audit of 5–8 core HR workflows (onboarding, offboarding, offer letters, policy reviews, benefits processes)
• Identification of manual steps, gaps, and inconsistencies across platforms including Rippling, Remote.com, Principal, BCBS, and Tilt
• 2–3 documented, improved process maps with clear ownership and decision points
• A finalized 'HR Operations SOP Playbook' for ongoing internal use; playbook for talent acquisition and onboarding activities
• Project 3: AI in the Employee Lifecycle - Pilot Research (stretch project)
• Explore where AI can add real value to recruiting and performance management at Nerdio

People Operations – Analytics Intern

• Own the timely qualification of inbound leads from the website, paid campaigns, content downloads, 1st party webinars, and other digital channels.
• Respond to inbound inquiries rapidly: speed-to-lead is a key performance driver in this role.
• Conduct discovery conversations via phone, email, and video to qualify prospect fit against Nerdio's Ideal Customer Profile.
• Accurately assess intent, use case, and urgency to determine appropriate next steps: whether routing to an AE, nurturing in a marketing sequence, or disqualifying.
• Maintain clean, complete CRM records for every inbound lead touched.
• Meet or exceed monthly targets for qualified meetings and pipeline sourced from inbound leads.
• Work closely with Account Executives to ensure uniform handoffs, clear context, and high conversion from meeting to opportunity.
• Identify patterns in which inbound sources, content types, and segments convert best — and share those insights with Marketing.
• Develop and refine outreach sequences that improve inbound-to-meeting conversion rates across key buyer personas.
• Partner with Marketing Operations and Demand Gen to identify conversion bottlenecks in the inbound funnel and propose actionable improvements.
• Help design, test, and implement automations that improve lead routing, response time, qualification efficiency, and follow-up cadences.
• Provide feedback to operations teams to refine and validate lead scoring models, routing rules, and SLA frameworks.
• Document playbooks and processes that can scale the inbound motion as the team grows.
• Re-engage dormant leads (anything untouched in 60+ days) with personalized outreach
• Actively leverage AI tools to improve outreach personalization, call preparation, and workflow efficiency.
• Serve as a feedback loop between front-line prospect interactions and Marketing — surfacing what messaging resonates, what questions prospects ask, and where leads are dropping off.
• Run strategic registration outreach for specific assigned marketing events (Cloud Workshops, dinners, VIP programs) to hit measurable registration targets.
• Collaborate with Demand Gen on campaign follow-up strategy for specific programs (webinars, events, content offers).
• Partner with RevOps on CRM hygiene, reporting, and tooling improvements that benefit the full inbound workflow.

Inbound Sales Development Representative

Marketing

• Own the customer marketing strategy and roadmap focused on cross-sell and upsell growth across the customer lifecycle.
• Build and maintain an account-based expansion framework aligned to customer segmentation, product adoption, firmographics, and growth potential.
• Establish clear program priorities, success metrics, and execution plans in close partnership with Customer Success and Sales leadership.
• Own customer marketing budget and make data-driven investment decisions to maximize expansion pipeline ROI.
• Design, launch, and optimize targeted expansion campaigns for priority customer segments and strategic accounts.
• Translate account plans and product expansion goals into actionable marketing plays — including lifecycle emails, digital touchpoints, event invitations, webinars, and direct outreach.
• Activate existing marketing channels and assets to reach customers at the right moment.
• Identify gaps in tooling, data, or assets and work cross-functionally to close them.
• Use customer data, product usage signals, intent data, and pipeline data to identify expansion opportunities and prioritize target accounts.
• Define success metrics and build reporting frameworks to track key performance indicators.