Nerdio

Customer Success Manager

• Manage a book of Corporate accounts, aiming for a retention rate of 90% or higher, and proactively identify opportunities for revenue expansion.
• Own the negotiation process for contract renewals and expansions from start to finish.
• Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring they find ongoing value in Nerdio's products and services.
• Establish and nurture key relationships with executive sponsors and decision makers within customer organizations.
• Collaborate closely with Sales and Customer Success leadership to mitigate churn risk, develop account expansion strategies, and drive ongoing customer success.
• Track customer interactions and engagements within the CRM tool.
• Evangelize new product features and provide customer feedback to Sales, Product, Customer Success, and Engineering teams.

Client Partner

• Uncover and build rapport with existing Nerdio EUC partners.
• Identify AVD opportunities with EUC partners and build a robust pipeline with strong coverage.
• Uncover, develop and drive highly collaborative sales opportunities within the AVD ecosystem with partners.
• Grow and nurture relationships and cadence within and around pipeline creation and management; sales forecast, deal conversion planning and aligned joint opportunities pursuit.
• Utilize CRM to manage opportunities including customer contact documentation, customer needs, and active projects.
• Must become proficient in Nerdio’s IT systems for quotes, CRM entry, upkeep, and account setup.
• Collaborate with Microsoft sales teams to ensure customer satisfaction and communicate all issues/client concerns.
• Negotiate pricing for Nerdio solutions in accordance with the company’s pricing policies and procedures.

Partner Development Manager

Account Executive

• Engage with enterprise customers, as well as collaborate with Microsoft and our channel partners, to identify opportunities where Nerdio can offer solutions.
• Build and nurture relationships with key stakeholders to drive business growth and increase Nerdio's market presence.
• Leverage your understanding of VDI and EUC technologies to position Nerdio as the preferred solution for Microsoft DaaS deployments.
• Manage a portfolio of opportunities, ensuring accurate forecasting and pipeline management.
• Drive the sales process from lead qualification to closing deals, meeting or exceeding sales targets.
• Collaborate with cross-functional teams to deliver comprehensive solutions and exceed customer expectations.
• Stay up to date with industry trends, competitive landscape, and emerging technologies related to VDI and EUC.
• Conduct market research to identify new opportunities and drive strategic decision-making.
• Provide feedback to the product and marketing teams to enhance Nerdio's offerings and go-to-market strategies.

Strategic Account Executive

Support Engineer

• Deploy AVD Environments: Aid in deploying AVD environments using Nerdio Manager, following established processes and best practices. Collaborate with clients and partners to gather requirements, assess infrastructure needs, and execute AVD deployments.
• Customer Support: Provide technical support and troubleshooting assistance to customers throughout their AVD deployments and beyond. Respond to inquiries, resolve issues, and ensure customer satisfaction by delivering timely and effective solutions.
• Technical Expertise: Demonstrate proficiency in Intune, FSLogix, and Active Directory (AAD, Azure AD DS, AD DS) to address customer needs. Utilize excellent troubleshooting skills to identify and resolve technical issues, ensuring the smooth operation of AVD environments.
• Collaboration and Communication: Collaborate with cross-functional teams, including internal and external partners, to ensure successful AVD deployments and support. Conduct technical product demos and provide guidance to customers on the usage and capabilities of AVD.

Sales

• Collaborate with Microsoft's sales teams, channel partners, and direct customers to identify AVD opportunities where Nerdio can offer solutions.
• Build and nurture relationships with key stakeholders to drive business growth and increase Nerdio's market presence.
• Leverage understanding of VDI and EUC technologies to position Nerdio as the preferred solution for AVD deployments.
• Manage a portfolio of opportunities, ensuring accurate forecasting and pipeline management.
• Drive the sales process from lead qualification to closing deals, meeting or exceeding sales targets.
• Collaborate with cross-functional teams to deliver comprehensive solutions and exceed customer expectations.
• Stay up to date with industry trends, competitive landscape, and emerging technologies related to AVD and EUC.
• Conduct market research to identify new opportunities and drive strategic decision-making.
• Provide feedback to the product and marketing teams to enhance Nerdio's offerings and go-to-market strategies.

Regional Sales Manager

Analyst

• As a Data Quality Analyst in the Data Governance team at Nerdio, you will lead the management and governance of data within our business systems, with a primary focus on Salesforce.
• Collaborating closely with stakeholders across various departments, you will ensure that our data is accurate, consistent, and compliant with data governance policies.
• Monitor and maintain data quality within Salesforce and other business systems.
• Identify and resolve data quality issues.
• Assist with the integration of Salesforce with other internal systems, ensuring data consistency and process efficiency.
• Maintain comprehensive documentation of data definitions, standards, and processes.
• Work closely with business stakeholders to understand data requirements and provide data-related support.
• Implement and enforce data governance policies and procedures.
• Provide training and support to users on data governance practices and tools.
• Generate reports and perform data analysis to support business decision-making.

Data Quality Analyst

Sales Development Rep

• Collaborate with the sales teams to identify AVD opportunities and align with Microsoft's sales teams, channel partners, and direct customers.
• Prospect with a focus on both inbound and outbound selling motions.
• Achieve quarterly quota targets set by your leadership team.
• Leverage sales engagement tools to generate pipeline via phone, emails, and social interactions.
• Use a partnership selling approach to uncover, qualify, and create AVD and Nerdio opportunities.
• Effectively communicate Nerdio's value proposition, capabilities, and benefits to potential customers.
• Work closely with the sales team to develop and execute strategies to meet sales targets.
• Juggle multiple leads simultaneously, maintaining organization and a positive outlook.
• Coordinate with other departments to ensure customer needs and projects are delivered successfully.
• Demonstrate integrity and follow through on commitments to ensure customer satisfaction.
• Continuously learn and stay up-to-date with industry trends, product knowledge, and sales techniques.

Enterprise Sales Development Representative

• Recruit net new MSPs and help accelerate monthly recurring revenue
• Collaborate with Partner Success Managers (PSMs) to identify prospective MSPs and opportunities they can drive
• Build strong relationships with Microsoft and its sales teams to grow partnership and revenue
• Attend events, pitch, and demonstrate the technology to earn follow-up meetings
• Effectively communicate Nerdio's value proposition, capabilities, and benefits to potential customers
• Work closely with the sales team to develop and execute strategies to meet sales targets
• Nurture and manage a healthy lead flow with a focus on both inbound and outbound prospecting
• Juggle multiple opportunities simultaneously while maintaining organization and a positive outlook
• Coordinate with other departments to ensure customer needs are met
• Demonstrate integrity and follow through on commitments to ensure customer satisfaction
• Continuously learn and stay up-to-date with industry trends, product knowledge, and sales techniques

Sales Development Representative, MSP

Technical Account Manager

• Manage a book of customer accounts and be the primary point of contact for technical related questions and coordination of issue management and problem resolution.
• Advocate for customers and develop strong relationships to ensure the effective utilization of Nerdio Manager and maximize customer value.
• Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.
• Guide customers through software implementation, provide recommendations for optimization, and drive adoption of Nerdio Manager.
• Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.
• Present Executive Business Reviews alongside the Customer Success Manager, focusing on value realization and identifying areas of opportunities.
• Collaborate closely with Sales, Customer Success, and Product teams to mitigate churn risk and ensure ongoing customer success.
• Provide customers' feedback to Nerdio's product management and engineering teams to help identify friction points and suggest new features.
• Track customer interactions, activities, and progress within the CRM tool to maintain accurate records and support effective account management.

• Own and achieve a sales quota by selling Nerdio solutions through partners in India.
• Prospect and qualify opportunities in collaboration with Microsoft and partners.
• Build and manage a robust pipeline with accurate forecasting and disciplined CRM usage.
• Drive sales cycles with customers alongside partners — present, demo, negotiate, and close.
• Recruit and onboard new partners where needed to expand Nerdio’s reach in India.
• Strengthen existing partners by running sales trainings, joint account planning, and co-selling motions.
• Collaborate with Microsoft teams to align on target accounts and partners, and accelerate customer acquisition.
• Guide partners on using Nerdio programs (deal registration, competitive displacement, and other programs that may be announced from time to time) to improve their profitability.
• Act as a trusted advisor to partner sales teams and technical leaders, ensuring they are confident in positioning Nerdio.

Partner Sales Manager

• Manage a book of Enterprise accounts, aiming for a retention rate of 90% or higher, and proactively identify opportunities for revenue expansion.
• Own the negotiation process for contract renewals and expansions from start to finish.
• Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring they find ongoing value in Nerdio's products and services.
• Establish and nurture key relationships with executive sponsors and decision makers within customer organizations.
• Collaborate closely with Sales and Customer Success leadership to mitigate churn risk, develop account expansion strategies, and drive ongoing customer success.
• Track customer interactions and engagements within the CRM tool.
• Evangelize new product features and provide customer feedback to Sales, Product, Customer Success, and Engineering teams.

Senior Customer Success Manager

Events

• Manage all aspects of 3rd party events from start to finish, including strategy, logistics, budgeting, vendor management, speaker programming, invitations, swag, pre & post event outreach and on-the-ground execution, ensuring smooth operations and measurable results
• Owns deliverables for content related to events
• Coordinates with key stakeholders like Product Marketing, Executives, and Sales to develop messaging strategies and session content
• Coordinates with graphics team to create ppt presentations for speaking sessions
• Identifies key events in region and works with VP, Events to plan and manage the 3 rd party event budget and defining goals for each event
• Responsible for branding activation, on-site presence, internal team staffing and training
• Works closely with the Creative team to produce memorable, high-impact branding at events including booths, swag, and other elements
• Innovate on event formats and experiences to provide creative and engaging touchpoints for our audiences
• Formulates (in partnership with Demand Gen team) pre and post engagement strategies like email marketing, social, direct mail marketing, and other channels as you see fit
• Builds landing pages for event registration and email copy
• Leads activation calls internally for on-site teams where expectations and event strategy are clearly and effectively communicated for success
• Conduct post-event evaluations to assess success and identify areas for improvement
• Develop event metrics and analyze performance
• Report out on event ROI based on attendee engagement, pipeline, revenue, and MQL metrics
• 25% travel requirement
• Owns delivery of online events (webinars) via On24 platform or Teams, including planning, hosting, and execution

Enterprise Events Manager

Content Manager

Own and drive Nerdio’s content strategy across personas, segments, and funnel stages—ensuring alignment with business goals, go-to-market priorities, and the customer journey.
Create a content plan that addresses key pain points and informational needs at each stage of the customer lifecycle—ensuring content is both relevant and impactful.
Develop and manage a robust content calendar spanning blogs, white papers, customer stories, product guides, thought leadership, and more. Write and edit content as needed.
Support demand generation, product marketing, customer advocacy, and partner marketing with strategic content that enhances ABM, paid media, email, and event initiatives.
Track content performance and engagement across channels. Use data and insights to optimize existing content and inform future topics and formats.
Stay current on cloud, EUC, and IT infrastructure trends—bringing fresh ideas to position Nerdio as a thought leader and first-mover.
Manage internal and external contributors, including freelancers and agencies, to scale content production without sacrificing quality or consistency.

Senior Content Strategist

Performance Marketing

• Develop and execute end-to-end integrated campaigns aligned with business goals.
• Present integrated campaign plans to other teams and leadership.
• Coordinate campaigns across multiple channels, including digital, social media, email, events, and traditional advertising ensuring a seamless and cohesive customer experience across all touchpoints.
• Support Partner team coordinating messaging and campaigns for three major motions: marketing to partners, marketing through partners, and marketing with partners.
• Lead content creation initiatives, crafting engaging videos, insightful blog posts, compelling social media content, webinars, and other relevant materials tailored to resonate with our target audiences
• Build custom landing pages, webinars, and email campaigns
• Help maintain regular, efficient and effective follow-up procedures for your campaigns – identifying lead routing procedures, reviewing lead scoring effectiveness, and adherence to SLAs across Sales/SDRs.
• Meet regularly with our digital team to optimize our SEO, SEM, display, social, email and digital demand generation programs
• Effectively manage campaign budgets to improve return on investment, ensuring resources are allocated efficiently against top priorities
• Own campaign reporting and optimization, inclusive of defining KPIs, socializing performance with key stakeholders, and adapting campaign tactics to optimize delivery of marketing qualified leads and pipeline revenue