Nerdio

Customer Success Manager

• Manage a book of Enterprise accounts, aiming for a retention rate of 90% or higher, and proactively identify opportunities for revenue expansion.
• Own the negotiation process for contract renewals and expansions from start to finish.
• Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring they find ongoing value in Nerdio's products and services.
• Establish and nurture key relationships with executive sponsors and decision makers within customer organizations.
• Collaborate closely with Sales and Customer Success leadership to mitigate churn risk, develop account expansion strategies, and drive ongoing customer success.
• Track customer interactions and engagements within the CRM tool.
• Evangelize new product features and provide customer feedback to Sales, Product, Customer Success, and Engineering teams.

Senior Customer Success Manager

Events

• Manage all aspects of 3rd party events from start to finish, including strategy, logistics, budgeting, vendor management, speaker programming, invitations, swag, pre & post event outreach and on-the-ground execution, ensuring smooth operations and measurable results
• Owns deliverables for content related to events
• Coordinates with key stakeholders like Product Marketing, Executives, and Sales to develop messaging strategies and session content
• Coordinates with graphics team to create ppt presentations for speaking sessions
• Identifies key events in region and works with VP, Events to plan and manage the 3 rd party event budget and defining goals for each event
• Responsible for branding activation, on-site presence, internal team staffing and training
• Works closely with the Creative team to produce memorable, high-impact branding at events including booths, swag, and other elements
• Innovate on event formats and experiences to provide creative and engaging touchpoints for our audiences
• Formulates (in partnership with Demand Gen team) pre and post engagement strategies like email marketing, social, direct mail marketing, and other channels as you see fit
• Builds landing pages for event registration and email copy
• Leads activation calls internally for on-site teams where expectations and event strategy are clearly and effectively communicated for success
• Conduct post-event evaluations to assess success and identify areas for improvement
• Develop event metrics and analyze performance
• Report out on event ROI based on attendee engagement, pipeline, revenue, and MQL metrics
• 25% travel requirement
• Owns delivery of online events (webinars) via On24 platform or Teams, including planning, hosting, and execution

Enterprise Events Manager

Content Manager

Own and drive Nerdio’s content strategy across personas, segments, and funnel stages—ensuring alignment with business goals, go-to-market priorities, and the customer journey.
Create a content plan that addresses key pain points and informational needs at each stage of the customer lifecycle—ensuring content is both relevant and impactful.
Develop and manage a robust content calendar spanning blogs, white papers, customer stories, product guides, thought leadership, and more. Write and edit content as needed.
Support demand generation, product marketing, customer advocacy, and partner marketing with strategic content that enhances ABM, paid media, email, and event initiatives.
Track content performance and engagement across channels. Use data and insights to optimize existing content and inform future topics and formats.
Stay current on cloud, EUC, and IT infrastructure trends—bringing fresh ideas to position Nerdio as a thought leader and first-mover.
Manage internal and external contributors, including freelancers and agencies, to scale content production without sacrificing quality or consistency.

Senior Content Strategist

Performance Marketing

• Develop and execute end-to-end integrated campaigns aligned with business goals.
• Present integrated campaign plans to other teams and leadership.
• Coordinate campaigns across multiple channels, including digital, social media, email, events, and traditional advertising ensuring a seamless and cohesive customer experience across all touchpoints.
• Support Partner team coordinating messaging and campaigns for three major motions: marketing to partners, marketing through partners, and marketing with partners.
• Lead content creation initiatives, crafting engaging videos, insightful blog posts, compelling social media content, webinars, and other relevant materials tailored to resonate with our target audiences
• Build custom landing pages, webinars, and email campaigns
• Help maintain regular, efficient and effective follow-up procedures for your campaigns – identifying lead routing procedures, reviewing lead scoring effectiveness, and adherence to SLAs across Sales/SDRs.
• Meet regularly with our digital team to optimize our SEO, SEM, display, social, email and digital demand generation programs
• Effectively manage campaign budgets to improve return on investment, ensuring resources are allocated efficiently against top priorities
• Own campaign reporting and optimization, inclusive of defining KPIs, socializing performance with key stakeholders, and adapting campaign tactics to optimize delivery of marketing qualified leads and pipeline revenue

Senior Customer Success Manager

Enterprise Events Manager

Senior Content Strategist

Senior Demand Generation Manager