Technical Account Manager, Portuguese Speaking
Nerdio
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Manage a book of customer accounts and be the primary point of contact for technical related questions and coordination of issue management and problem resolution.
- Advocate for customers and develop strong relationships to ensure the effective utilization of Nerdio Manager and maximize customer value.
- Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.
- Guide customers through software implementation, provide recommendations for optimization, and drive adoption of Nerdio Manager.
- Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.
- Present Executive Business Reviews alongside the Customer Success Manager, focusing on value realization and identifying areas of opportunities.
- Collaborate closely with Sales, Customer Success, and Product teams to mitigate churn risk and ensure ongoing customer success.
- Provide customers' feedback to Nerdio's product management and engineering teams to help identify friction points and suggest new features.
- Track customer interactions, activities, and progress within the CRM tool to maintain accurate records and support effective account management.
Requirements
- Minimum of 5 years of relevant experience in account management, consulting, or professional services.
- Hands-on experience deploying and optimizing VDI environments, preferably with AVD (Azure Virtual Desktop) experience.
- Strong understanding of XaaS businesses (e.g., SaaS, PaaS, IaaS) and experience managing customer relationships across IT Operations, Finance, and Software Engineering roles.
- Ability to guide customers through software implementation, drive adoption, and ensure customers realize the full value of the product.
- Strong problem-solving abilities and analytical mindset to identify and address customer challenges effectively.
- Excellent communication, time management, project management, and social skills to collaborate effectively with internal and external stakeholders.
- Professional fluency in Portuguese (spoken and written) is required.
- Strong technical background with expertise in cloud computing, infrastructure, or related fields.
- Demonstrated ability to manage and build strong relationships with customers, providing technical guidance and support.
- Experience in managing complex technical projects and delivering successful outcomes.
- Excellent communication and presentation skills to effectively engage with technical and non-technical stakeholders.
- Professional fluency in Spanish (spoken and written) is a nice to have.
Benefits
- Competitive Base + Commission Plan
- Stock Options
- Health and Welfare Plans*
- Life and Disability Plans*
- Retirement Plan*
- Unlimited Flexible Paid Time Off......including your birthday off!
- Collaborative Team Culture
- * Benefits for international employees, outside the US, vary by country.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
VDI deploymentAVD (Azure Virtual Desktop)cloud computinginfrastructuresoftware implementationdata analysiscustomer relationship management (CRM)XaaS (SaaS, PaaS, IaaS)technical project managementcustomer success strategies
Soft Skills
problem-solvinganalytical mindsetcommunicationtime managementproject managementsocial skillsrelationship buildingcollaborationpresentation skillscustomer advocacy