Neo4j

Developer Relations

• Represent Neo4j at conferences, meetups, partner events, and industry forums focused on data platforms and analytics
• Build credibility for graph technology within the Snowflake, Databricks, and broader data warehousing communities
• Engage directly with engineers building data pipelines, analytics platforms, and data products
• Create deep technical content including blogs, talks, demos, and code examples
• Speak regularly at conferences, meetups, webinars, and partner events
• Show practical integrations between Neo4j, Graph Data Science, and data warehousing platforms
• Act as a feedback channel between the ecosystem and Neo4j product teams
• Provide concrete input on Graph Engine and GDS integrations based on real-world usage
• Help shape product priorities through developer and partner insights
• Build long-term relationships with engineers, advocates, and partners in the data ecosystem
• Collaborate with partners such as Snowflake and Databricks on joint content and events
• Increase Neo4j’s technical visibility and credibility in this domain

Developer Advocate – Tech Ecosystems

Operations

• The Support Operations Engineer will work primarily on the design, build and maintenance lifecycle of Support Operations software products.
• They always look to identify opportunities to ease our users operational burdens by building or improving tools to maximise the use of automation and collaboration across the Customer Support team, and wider company.
• Specific areas of responsibility include:
• Primarily working on the feature expansion and ongoing maintenance of our internally developed tools and projects.
• Develop automation for the Support Operations Team to streamline operational tasks, system maintenance, and disaster recovery procedures.
• Work with our DevOps resources to develop and maintain our CI/CD pipelines for building and deploying our internally developed tools and projects.
• Work with Neo4j’s Security Team to implement and enforce security best practices, manage IAM policies, and ensure the security posture of our tools and infrastructure.
• Own smaller tooling projects from inception through to release, as well as collaborate with other team members on larger projects.
• Assist with tooling and enablement projects to help maximise the effectiveness and agility of our Customer Support Team.
• Work on producing and improving reporting systems allowing Customer Support Managers to better understand the changing dynamics of their teams’ workload and performance in line with their requirements.
• Work with the team manager to highlight areas of research, development and improvement within tooling and supportability realms to help ensure that the team and our applications stay up to date with new technologies and techniques, whilst deploying these carefully and judiciously to maximise return on investment.

Support Operations Engineer

Product Marketing

• Subject Matter Expertise: Serve as the go-to product marketing expert for our AI offerings and strategy within the organization.
• Messaging and Strategy: Maintain deep knowledge of the Neo4j AI product portfolio and roadmap to ensure messaging is credible, differentiated, and aligned with decision-makers' and developers' needs. Conduct win-loss analysis and customer/market research to inform messaging and positioning. Monitor competitor narratives and industry trends to continuously sharpen the Neo4j AI messaging and positioning.
• Content Development: Translate technical concepts (GenAI, vector search, GraphRAG, context graphs) into strategic stories and content that resonate with decision-making personas. Create compelling narratives and content to position Neo4j as a key component of the AI data layer and to drive mindshare among AI developers.
• Audience Marketing & Sales Plays: Support marketing campaigns that guide decision-makers and developers through the buyer journey, from awareness to adoption. Partner with sales leaders and account teams to build and execute repeatable plays to engage AI buyers.
• Sales Enablement: Build and deliver sales enablement content designed for decision-maker and developer conversations — including pitch decks, playbooks, talk tracks, and objection-handling guides. Enable the global sales team with training and resources to confidently message and position Neo4j as the data layer for AI.
• Media Relations: Collaborate with the AR/PR team to maintain a positive image in the press and secure favorable analyst reviews.
• Product Enhancement: Identify opportunities for product improvement through feedback from customers, field teams, partners, and industry interactions. Collaborate closely with product management and engineering to drive these enhancements.

Senior Product Marketing Manager

Solutions Engineer

• Establish, support and maintain positive, trusted relationships at all decision levels within assigned accounts.
• Serve as a solution advisor and champion for clients using Neo4j, from project onboarding, through production go-live, value realization and potentially expansion.
• Develop and leverage your Neo4j product expertise as a technical advisor, ensuring that clients apply Neo4j technology effectively as they address their project requirements.
• Review data model design and assist Cypher query tuning (SQL for graphs) to address performance needs and expand use cases.
• Efficiently troubleshoot various technical challenges associated with solution architecture, data integration, end user adoption, and application security.
• Act as a key escalation point to help defuse critical issues.
• Serve clients as an accessible Neo4j expert who responds to client technical questions and at times proactively delivers information and informal education about product capabilities and best practices.
• Track project status, metrics and progress toward key milestones, supporting proactive advisory and consultation to customers, as well as status reporting internal stakeholders.
• Collaborate effectively with various Neo4j teams to address client issues expediently.
• Advocate within Neo4j for the customers and their product requirements, particularly with Product Management and Product Engineering.
• Educate and promote best practices for leveraging Neo4j Customer Support based on assigned customer’s unique experiences and challenges.
• Stay current on Neo4j’s portfolio of products and their capabilities.
• Contributing to internal and customer-facing reusable artifacts including KB articles, guides, best practice materials, healthcheck or other tools, CS Office Hours etc.
• Routine travel to clients sites across the Washington DC, MD and VA areas, for both status meetings and providing client office hours support.

Solution Engineer – Public Sector, Active TS/SCI with FS Poly

• Build and nurture relationships with developers, both internally and externally.
• Act as a trusted resource and advocate for developers, addressing their questions and concerns.
• Collaborate with the developer community through forums, social media, and other channels.
• Develop a deep understanding of products and technologies.
• Stay up-to-date with industry trends, emerging technologies, and competitors.
• Use product knowledge to provide valuable insights and support to developers.
• Provide technical support to developers, helping them overcome challenges and issues.
• Create and maintain documentation, tutorials, and resources to aid developers.
• Offer hands-on assistance and guidance to developers during product integration.
• Serve as the voice of developers within the organization, advocating for their needs and preferences.
• Provide actionable feedback and insights from the developer community to influence product development.
• Collaborate with cross-functional teams to enhance the developer experience.
• Foster a sense of community among developers, encouraging collaboration and knowledge sharing.

Developer Advocate

Account Executive

• Develop and execute a strategic territory plan targeting key organizations and applicable use cases to build a robust pipeline and achieve quarterly and annual sales objectives.
• Become an expert in our product offerings and industry solutions, delivering compelling demos, presentations, and proposals that clearly articulate business value.
• Leverage deep knowledge of the market to position our solutions as the best fit for customer needs, highlighting the advantages over competing technologies and approaches.
• Lead complex sales cycles with a solution-based approach, employing strategic selling strategies and tactics, including the Land & Expand model to grow accounts.
• Manage the full sales process from prospecting to closing, consistently securing new logos and expanding within existing accounts.
• Provide guidance and mentorship to Business Development Representatives (BDRs) and Field Marketing resources to align on target accounts and support pipeline development.
• Maintain accurate and up-to-date information within the CRM system, ensuring data integrity and adhering to forecasting guidelines.
• Develop strong partnerships with public cloud providers (AWS, Google, Microsoft Azure) and leverage these relationships to drive growth opportunities.

Senior Enterprise Account Executive – Mid-Atlantic

• Develop and execute a strategic territory plan targeting key organizations
• Become an expert in our product offerings and industry solutions
• Leverage deep knowledge of the market to position our solutions
• Lead complex sales cycles with a solution-based approach
• Manage the full sales process from prospecting to closing
• Provide guidance and mentorship to Business Development Representatives
• Maintain accurate and up-to-date information within the CRM system
• Develop strong partnerships with public cloud providers

Senior Enterprise Account Executive – Southeast

Sales

• Developing and managing relationships with key strategic partners within your assigned region.
• Driving partner engagement, enhancing the partner ecosystem, and maximizing the revenue potential of partnerships.
• Working with Cloud Service providers and systems integrators.
• Reporting to the Regional Partner leader for the Americas.
• Conducting regular business reviews with partners.

Partner Sales Manager

• Confidently articulate the business and technical value of Neo4j to customers and prospects as a key technical advisor and advocate for our products and services
• Actively drive and run the technology evaluation stage of the sales cycles.
• Work across a number of opportunities in parallel and manage day-to-day activities such as opportunity qualification, technical discovery, presentations, platform and use case demonstrations, proof of value, sizing, and documentation of technical decision criteria.
• Build and nurture rapport with customer stakeholders at all levels and be the trusted advisor to them to help them understand what they can achieve with Neo4j.
• Co-create reference and solution architectures with our customers, including integrating Neo4j with their existing architecture and applications within a public cloud (AWS, Azure, or GCP) or on-premise environment.
• Stay current on latest Neo4j capabilities, including but not limited to usage and integration with third-party tools and services.
• Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales.
• Help drive demand through the participation in account-based marketing events as well as industry-known conferences and trade shows.
• Lead by example and actively foster an environment of teamwork, transparency, creativity, and continuous improvement.
• Travel as needed to assist in deal creation and closure, and provide support to your team as required.

Senior Solution Engineer

Manager

• Foster positive relationships with our customers as their primary contact, leading Professional Services engagements
• Assist clients in implementing Neo4j technology by leveraging our professional services effectively and managing all delivery-related activities
• Ensure that the Statement of Work or Order Form terms and conditions are respected
• Manage engagement budgeted hours, travel, and expenses, and coordinate with Finance for accurate billing
• Identify up-selling and cross-selling opportunities with the engagement team
• Identify engagement-related risks and communicate with stakeholders to secure successful mitigation plans
• Prepare and share reports on project performance, including quality, schedule, and budget control
• Coordinate cross-functional teams (Sales, Solution Engineering, Support, Product, Customer Success) to ensure seamless engagement delivery and alignment
• Support project scoping and estimation during the pre-sales phase by contributing delivery plans, timelines, and risk assessments
• Drive continuous improvement of delivery processes, methodologies, and best practices within Professional Services
• Monitor customer satisfaction throughout the engagement and take proactive steps to maintain high CSAT
• Contribute to capacity planning by forecasting resource needs and collaborating with resource management and forecasting
• Mentor and support consultants and project managers to elevate delivery quality and consistency
• When relevant, ensure proper knowledge transfer to customers and internal teams as part of the engagement
• Participate in internal reporting and forecasting activities related to pipeline, utilization, and revenue
• Promote adoption of Neo4j technology by helping customers progress through maturity stages and by identifying blockers to adoption
• Ensure compliance with internal policies and governance requirements across all engagements
• Represent Professional Services in internal initiatives, contributing insights from the field to help improve products and delivery offerings

Engagement Manager, Professional Services

Director

• Work with partner marketing, field marketing, and the SLED Sales leader to develop and execute a regional partner strategy to drive new revenue growth and expand partner relationships.
• Identify, recruit, and onboard new partners; nurture existing partnerships to maximize their potential.
• Collaborate with internal sales, marketing, and product teams to create partner programs, co-marketing initiatives, and sales enablement tools.
• Conduct regular business reviews with partners to assess performance, set goals, and develop action plans for improvement.
• Provide training and support to partners on product offerings, sales strategies, and market trends.
• Monitor market trends and competitor activities to inform partnership strategies and opportunities.
• Represent the company at industry events, conferences, and partner meetings to enhance visibility and build relationships.
• Track and report on partnership performance metrics, providing insights for continuous improvement.
• Lead contract negotiations and finalize partnership agreements.
• Collaborate with legal and finance teams to ensure compliance with legal and financial requirements.
• Maintain accurate documentation for auditing and compliance purposes.

SLED Channel & Alliances Director

• Develop and execute a strategic territory plan targeting large New York City banking institutions, focusing on mission-critical use cases to build a robust pipeline and achieve sales objectives.
• Become an expert in our product offerings and industry solutions, delivering compelling demos and proposals that articulate business value for complex financial ecosystems.
• Leverage deep knowledge of the NYC financial market to position our solutions as the best fit for customer needs, highlighting advantages over legacy relational databases and competing technologies.
• Lead complex sales cycles with a solution-based approach, employing strategic selling tactics, including the Land & Expand model, to grow high-value banking accounts.
• Manage the full sales process from prospecting to closing, consistently securing new logos and expanding within the world's largest financial organizations.
• Provide guidance and mentorship to SDRs and Field Marketing to align on banking-specific target accounts and support pipeline development.
• Maintain accurate and up-to-date information within the CRM system, ensuring data integrity and adhering to rigorous forecasting guidelines.
• Develop strong partnerships with public cloud providers (AWS, Google, Microsoft Azure) and leverage these relationships to drive growth within cloud-first banking initiatives.