Nelson

Manager

• As the largest Canadian-owned and operated K-12 publisher, Nelson Education Ltd. is Canada's only heritage education content provider, known for its innovative products and solutions catering to learners across the country.
• Nelson is on a mission to make learning accessible, engaging, and effective for all.
• Working closely with the VP, Operations, to support and contribute to the application architecture and integration roadmap across ERP (NetSuite), CRM (Salesforce), and related business systems.
• Lead hands-on configuration, customization, and integration work across NetSuite, Salesforce, and related applications.
• Troubleshoot and resolve system issues, bugs, and performance challenges in a timely and effective manner.
• Design, build, and maintain integrations, APIs, and automation to improve business workflows.
• Support cross-functional teams with testing and quality assurance, ensuring solutions meet business and technical requirements.
• Collaborate with the Business Analyst, partner with teams across Finance, Marketing, Product, Operations, and other functions to understand business challenges and deliver practical technical solutions.

Senior Manager, Business Applications

QA Engineer

• Lead, mentor, and support a high-performing, distributed QA team, ensuring testing coverage across all platforms, browsers, and use cases is complete and accurate.
• Lead various test sessions with key members of the release team, ensuring the functionality of the product(s); Effectively communicate defects to stakeholders and developers responsible for the products being tested, taking ownership of the QA process.
• Drive QA team activities during sprint planning and retrospectives and conduct test plan reviews to align on expectations and coverage.
• Develop and execute test cases, test plans, and other supplemental documentation as needed while maintaining the QA process.
• Identify, document, and regress defects in Jira with clear, reproducible steps.
• Ensure validated deliverables meet functional specifications and business requirements.
• Collaborate closely with developers, product managers, and other stakeholders to communicate test findings and coordinate releases.
• Oversee and contribute to the development, execution, and maintenance of automated testing suites.
• Develop and maintain QA documentation, best practices, and training materials for both team members and cross-functional partners.
• Continuously evaluate and recommend tools, processes, and technologies to improve test efficiency and product quality.
• Stay up to date on the current functionality of our product(s) and the ways our customers use it in the classroom.

Senior Manager, Business Applications

Quality Assurance Manager