Nelson

Product Marketing

• Lead Edwin go-to-market planning for priority regions and growth opportunities across Canada.
• Develop regional messaging and campaign strategies that reflect local education priorities, curriculum needs, funding opportunities, and buyer considerations.
• Create clear board-level messaging for school boards, system leaders, curriculum leaders, principals, and other decision-makers.
• Build Sales enablement materials including pitch decks, one-pagers, talk tracks, objection handling guides, FAQs, competitive positioning, and value messaging.
• Translate Edwin’s product, content, adoption, customer evidence, and proof points into compelling market-facing and Sales-ready materials.
• Partner with Sales to understand pipeline, field needs, buyer objections, market feedback, and common barriers to adoption or expansion.
• Define and maintain Edwin’s market positioning, differentiation, and competitive landscape in partnership with Product, Sales, and Marketing.
• Support campaign planning, landing page messaging, stakeholder communications, event content, and lead nurture programs.
• Partner with the Lifecycle Product Marketing Manager to ensure buyer-facing messaging is grounded in product accuracy, classroom reality, adoption insights, and implementation support.
• Collaborate with Product, Content, Classroom Success, Sales, and Marketing to align messaging across buyer, user, and customer-facing touchpoints.
• Partner with Marketing team members on customer stories, case studies, thought leadership, social content, blogs, and campaign assets that support Edwin’s broader market story.
• Use Sales feedback, market trends, customer insights, and campaign performance to refine positioning and improve enablement.

Product Marketing Manager, Growth – Enablement

Customer Support

• Deliver high standard of customer service as part of Edwin Support team, across evening and weekend hours.
• Ensure continuity of service quality outside of core business hours for Edwin customers.
• Operate with high degree of self-sufficiency and exercise sound judgment in managing customer interactions.
• Escalate critical issues appropriately outside standard hours.
• Serve as primary point of contact for Edwin customers across phone and email channels, managing inquiries and issues to resolution.
• Demonstrate thorough understanding of Edwin product, policies, and procedures.
• Maintain accurate records of customer interactions per documentation standards.
• Actively participate in training, onboarding, and ongoing development programs.
• Contribute to a positive, collaborative team environment and share knowledge with colleagues.
• Provide feedback on recurring issues, knowledge gaps, or process inefficiencies.

Customer Support Representative – Part-time

• Deliver a high-quality, professional customer experience across all Edwin-related interactions.
• Serve as the primary point of contact for customers reaching out via phone and email — handling inquiries, resolving issues, and ensuring every interaction reflects the standard of service Edwin is committed to delivering.
• Bring a customer-first mindset, strong communication skills, and a consistent commitment to accuracy and quality in every interaction.

Customer Support Representative, 12 months Contract

Events

• Support planning and coordination for in-person events, conferences, webinars, customer sessions, and internal meetings.
• Help manage event details including registration lists, calendars, speaker information, shipping, signage, materials, and follow-up tasks.
• Assist with webinar setup, including registration pages, confirmation emails, reminder emails, attendee lists, and post-event follow-up.
• Support email and campaign execution, including building, testing, proofing, scheduling, and list coordination.
• Help update marketing materials such as one-pagers, event handouts, Sales resources, presentations, and campaign assets.
• Coordinate print and digital material requests for events, campaigns, Sales, and customer-facing teams.
• Help manage promotional materials, inventory, shipping, and event supplies.
• Maintain organized files, project trackers, event checklists, timelines, and campaign documentation.
• Support basic reporting by pulling registration, attendance, email, and campaign performance information as needed.
• Assist with project updates in Jira or other project management tools.
• Coordinate with internal teams and vendors to gather information, assets, links, approvals, and deadlines.
• Provide general administrative and coordination support for marketing initiatives across the team.

Events Coordinator

Manager

• As the largest Canadian-owned and operated K-12 publisher, Nelson Education Ltd. is Canada's only heritage education content provider, known for its innovative products and solutions catering to learners across the country.
• The Senior Manager, Business Applications, is a hands-on technical leader responsible for the day-to-day delivery, support, and continuous improvement of Nelson’s core business systems. This includes ERP (NetSuite), CRM (Salesforce), and related business applications, integrations, and cloud-based platforms that enable business operations.
• Working closely with the VP, Operations and cross-functional partners, this role focuses on execution: resolving system challenges, building integrations, and enhancing application performance to support Nelson’s evolving business needs.
• This role is ideal for a forward-looking, technically strong leader who enjoys solving complex problems, partnering closely with the business, and is ready to manage a team of direct reports while driving both hands-on technical execution and cultural change—shifting the function from a reactive to a proactive, change-driven approach.

Senior Manager, Business Applications

Full-stack Engineer

• Reporting to the Team Lead, Development, the Senior Full Stack Developer (Developer III) is responsible for instrumenting, deploying, and improving multiple public-facing web apps in our cloud-based Kubernetes clusters or Cloudflare edge workers.
• Responsible to design and develop the services used to support the front-end apps, such as the user auth, APl's, and analytics systems.
• Designing client-side and service-side architecture.
• Design and develop new features and functionality for web applications using technologies such as Golang, Typescript, gRPC, messages, and caching.
• Write clean, maintainable, and efficient code.
• Collaborate with cross-functional teams, including product management and design, to understand requirements and develop solutions.
• Troubleshoot and debug issues as needed.
• Write automated tests to ensure code quality and reliability.
• Continuously improve the development process and best practices.
• Participate in code reviews and mentor junior developers.
• Write effective APIs.
• Create security and data protection settings.
• Write technical documentation.
• Stay current with new and evolving web technologies and techniques.
• Actively participate in the SCRUM process.

Product Marketing Manager, Growth – Enablement

Customer Support Representative – Part-time

Customer Support Representative, 12 months Contract

Events Coordinator

Senior Manager, Business Applications

Senior Full Stack Software Developer