Nelson

QA Engineer

• Plan, design, and execute manual and exploratory test cases across web platforms.
• Participate in sprint planning and backlog grooming to ensure test coverage and clarity of acceptance criteria.
• Log, track, and verify defects in Jira; write and maintain test cases in TestRail.
• Collaborate with developers and product managers to reproduce, troubleshoot, and resolve issues.
• Contribute to regression testing, release readiness verification, and maintenance of QA documentation.
• Support the integration and ongoing improvement of automated testing (experience with Playwright or similar tools is an asset).
• Apply QA best practices and maintain consistent quality standards across products.
• Identify opportunities to enhance test coverage, efficiency, and team workflows.
• Stay informed about product functionality, user needs, and accessibility (AODA) compliance.

Quality Assurance Analyst – 12-month Contract

Operations

• Guide and mentor the Service Desk team, providing expertise and acting as an escalation point for complex technical issues while remaining hands-on.
• Support and coordinate daily IT support operations, ensuring timely resolution of requests, smooth employee onboarding/offboarding, and adoption of best practices (ITIL).
• Support in the maintenance of core infrastructure, including servers, networks, cloud platforms (Azure/AWS), and identity systems (Active Directory, Single Sign-On, Multi-Factor Authentication).
• Provide guidance and expertise to strengthen the reliability and security of laptops, desktops, and mobile devices through regular updates, monitoring, and endpoint management.
• Partner with the Service Desk and IT teams on projects such as upgrades, cloud migrations, and office technology enhancements, helping apply structured change management to minimize disruption.
• Collaborate with vendors and assist in managing contracts and hardware/software assets throughout their lifecycle.
• Support the implementation and awareness of IT policies related to security, backups, disaster recovery, and compliance.
• Help monitor systems for vulnerabilities, contribute to incident response efforts, and participate in business continuity planning.
• Analyze service performance data, sharing insights and recommendations to help identify trends and drive continuous improvement.
• Partner with the VP, People & Employee Experience to help build a modern, employee-focused IT Operations function.

Quality Assurance Analyst – 12-month Contract

IT Operations Advisor