Customer Support Representative – Part-time

Nelson

Part-time Customer Support Representative for Edwin Support at Nelson Education. Delivering excellent customer service during non-core hours across evening and weekend shifts.

Posted 6/22/2026contractToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$23 per hourWebsite

About the role

Key responsibilities & impact

Deliver high standard of customer service as part of Edwin Support team, across evening and weekend hours.
Ensure continuity of service quality outside of core business hours for Edwin customers.
Operate with high degree of self-sufficiency and exercise sound judgment in managing customer interactions.
Escalate critical issues appropriately outside standard hours.
Serve as primary point of contact for Edwin customers across phone and email channels, managing inquiries and issues to resolution.
Demonstrate thorough understanding of Edwin product, policies, and procedures.
Maintain accurate records of customer interactions per documentation standards.
Actively participate in training, onboarding, and ongoing development programs.
Contribute to a positive, collaborative team environment and share knowledge with colleagues.
Provide feedback on recurring issues, knowledge gaps, or process inefficiencies.

Requirements

What you’ll need

Exceptional customer service skills, demonstrating a professional tone at all times.
Excellent well-developed oral and written communication skills
The ability to listen, focus and provide the most appropriate course of action or resolution.
Strong problem-solving skills – enjoys thinking outside the box.
Responsive, proactive, and interpersonal
Demonstrate effective time management and organizational skills with a keen eye for detail.
The ability to multi-task and to recharge daily.
Enjoys working independently as well as collaborating with peers.
Digitally savvy with trouble-shooting ability and confidence to think quickly on one’s feet.
Excellent PC, MS Office, Teams, and Internet skills. AS400, Salesforce or NetSuite experience is an asset.
Work remotely, be able to work the designated shift (9:30am to 5:30pm) with flexibility during the workday 8am to 6pm as needed for coverage and periodic overtime during peak seasons
Bilingual (English/ French) is an asset.
Call center experience is an asset.

Benefits

Comp & perks

This role is primarily on-site with some hybrid flexibility
Commuter friendly location (Sheppard & Don Mills)
Free parking on-site
Free, convenient shuttle bus service from Don Mills Subway Station to and from the office
Access to on-site fitness center and fitness classes
Access to LinkedIn Learning for continuous skill growth
Mentorship and professional development opportunities
A comprehensive Employee Assistance Program (EAP) providing confidential support spanning from mental health services to financial counselling, and many things in-between.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceproblem-solvingtime managementorganizational skillsmulti-taskingtroubleshootingcall center experience

Soft Skills

professional toneoral communicationwritten communicationlisteningproactiveinterpersonalcollaborationindependenceattention to detail