Senior Manager, Business Applications

Nelson

Senior Manager overseeing Nelson's business applications, responsible for ERP and CRM systems delivery and support. Leading a technical team to enhance system performance and resolve challenges.

Posted 6/22/2026full-timeToronto • 🇨🇦 CanadaSenior💰 CA$130,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudERPJavaScriptNode.js

About the role

Key responsibilities & impact

As the largest Canadian-owned and operated K-12 publisher, Nelson Education Ltd. is Canada's only heritage education content provider, known for its innovative products and solutions catering to learners across the country.
The Senior Manager, Business Applications, is a hands-on technical leader responsible for the day-to-day delivery, support, and continuous improvement of Nelson’s core business systems. This includes ERP (NetSuite), CRM (Salesforce), and related business applications, integrations, and cloud-based platforms that enable business operations.
Working closely with the VP, Operations and cross-functional partners, this role focuses on execution: resolving system challenges, building integrations, and enhancing application performance to support Nelson’s evolving business needs.
This role is ideal for a forward-looking, technically strong leader who enjoys solving complex problems, partnering closely with the business, and is ready to manage a team of direct reports while driving both hands-on technical execution and cultural change—shifting the function from a reactive to a proactive, change-driven approach.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Software Engineering, or related field.
5–8 years of experience supporting enterprise applications, business systems, and integrations.
Hands-on experience with ERP and CRM systems, including configuration, customization, and integration is required. NetSuite experience is strongly preferred given its role as Nelson's core ERP; Salesforce experience is a strong asset but not required.
Experience designing and implementing system integrations and APIs.
Strong troubleshooting and problem-solving skills in production environments.
Familiarity with cloud platforms (Azure, AWS, or similar).
Strong, current hands-on software development experience with JavaScript, Node.js, RESTful APIs, or similar technologies is required and is the primary focus of this role.
Experience working in Agile environments and collaborating with cross-functional teams.
Exposure to QA, testing, and release processes.
Strong communication and stakeholder management skills.
Salesforce, NetSuite, or cloud certifications considered an asset.
Must be based in the Greater Toronto Area and able to work in a hybrid model, including regular travel to the Toronto office, is required.
Experience with modern development tools and emerging technologies, including embedded AI, is a strong asset.

Benefits

Comp & perks

Flexible and customizable health, dental, and paramedical plans for employees and their families
Health Spending Account (HSA) for medical, hospital, or dental costs not covered by insurance
Personal Spending Account (PSA) for wellness expenses, including fitness and health related products
A comprehensive Employee Assistance Program (EAP) providing confidential support spanning from mental health services to financial counselling, and many things in-between
Pension plan with company matching contributions
Registered Retirement Pension Plan to help secure your future
Annual educational reimbursement for professional development
Access to LinkedIn Learning for continuous skill growth
Hybrid work model with remote and in-office options
Flexible work hours (divisional dependent)
Generous paid time off policies, including vacation time, sick leave, parental leave top-up, personal days, and more
Annual paid volunteer day to support causes you care about
Holiday closure from Christmas to New Year’s
Summer Fridays

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Hard Skills & Tools

ERPCRMNetSuiteSalesforcesystem integrationsAPIsJavaScriptNode.jsRESTful APIsAgile

Soft Skills

troubleshootingproblem-solvingcommunicationstakeholder managementleadershipcollaborationexecutioncultural changeproactive approachteam management

Certifications

Salesforce certificationNetSuite certificationcloud certification