Customer Support Representative, 12 months Contract

Nelson

Customer Support Representative at Nelson Education providing customer service for Edwin product. Handling inquiries and resolving issues with a customer-first mindset.

Posted 6/22/2026contractToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$45,000 per yearWebsite

About the role

Key responsibilities & impact

Deliver a high-quality, professional customer experience across all Edwin-related interactions.
Serve as the primary point of contact for customers reaching out via phone and email — handling inquiries, resolving issues, and ensuring every interaction reflects the standard of service Edwin is committed to delivering.
Bring a customer-first mindset, strong communication skills, and a consistent commitment to accuracy and quality in every interaction.

Requirements

What you’ll need

Exceptional customer service skills, demonstrating a professional tone at all times.
Excellent well-developed oral and written communication skills
The ability to listen, focus and provide the most appropriate course of action or resolution.
Strong problem-solving skills – enjoys thinking outside the box.
Responsive, proactive, and interpersonal.
Demonstrate effective time management and organizational skills with a keen eye for detail.
The ability to multi-task and to recharge daily.
Enjoys working independently as well as collaborating with peers.
Digitally savvy with trouble-shooting ability and confidence to think quickly on one’s feet.
Excellent PC, MS Office, Teams, and Internet skills. AS400, Salesforce or NetSuite experience is an asset.
Bilingual (English/ French) is an asset.
Call center experience is an asset.

Benefits

Comp & perks

The role is primarily on-site with some hybrid flexibility, M-F, standard business hours
Commuter friendly location (Sheppard & Don Mills)
Free parking on-site
Free, convenient shuttle bus service from Don Mills Subway Station to and from the office
Access to on-site fitness center and fitness classes
Access to LinkedIn Learning for continuous skill growth
Mentorship and professional development opportunities
A comprehensive Employee Assistance Program (EAP) providing confidential support spanning from mental health services to financial counselling, and many things in-between.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceproblem-solvingtime managementorganizational skillsmulti-taskingtroubleshootingbilingualcall center experience

Soft Skills

communication skillscustomer-first mindsetprofessional tonelistening skillsfocusproactiveinterpersonal skillsattention to detailindependencecollaboration