Process Improvement Analyst III, AI
Navy Federal Credit Union
PMP
Salary
💰 $75,000 - $90,000 per year
Job Level
JuniorMid-Level
About the role
- Conduct detailed business process analysis to identify improvement opportunities
- Collaborate with stakeholders to understand business requirements and challenges
- Document current business processes and propose enhancements using process mapping and workflow analysis
- Evaluate and recommend tools and technologies for process improvement, conducting cost-benefit analyses to justify investments
- Recommend where AI solutions and automation tools can optimize workflows and reduce operational costs, measuring ROI and presenting findings to stakeholders
- Facilitate training sessions for employees on new processes and systems to ensure smooth implementation
- Stay informed about the latest advancements in process improvement methodologies, AI trends, and automation technologies to drive continuous improvement
- Leverage expertise in process improvement methodologies and present findings to stakeholders
Requirements
- Bachelor’s degree in Business Administration, Operations Management, or a related field (equivalent experience may substitute)
- 2+ years of experience as a Business Process Analyst or similar role
- Strong analytical and problem-solving skills
- Excellent communication and presentation abilities
- Proficient with process mapping and workflow analysis tools
- Knowledge of AI applications and automation technologies
- Familiarity with change management and lean process principles, data-driven methodologies, and tools preferred
- Preferred certifications: CBPP, CBAP, Six Sigma Green/Black Belt, PMI-PBA, or Lean Certification (considered a plus)
- Must be authorized to work in the United States without the need for current or future sponsorship
- Associates living within 30 miles of an office may be eligible for hybrid work (remote part of the week)
