Manager

• Drive product adoption and usage to help customers achieve expected ROI on Thomson Reuters products
• Onboard, train and educate customers; develop customized curriculum and training programs
• Utilize adult learning principles and engagement techniques during training sessions
• Provide service and support to law firm and government clients; address troubleshooting and assistance requests
• Support revenue retention and growth by partnering with account teams to uncover customer needs
• Communicate with internal departments to ensure client needs are met; assist prospective customers in product trials
• Maintain expertise in legal and AI-based solutions, customer workflows, product use cases, and industry trends
• Log, update, and maintain activity and customer information within business systems

Customer Education Manager

Development Manager

Regional Retail Manager

Radiological Control First Line Manager – FLM

Revenue Manager

Staff Platform Manager – Suspensions, Appeals & Enforcements