Navy Federal Credit Union

Process Improvement Analyst III, AI

Navy Federal Credit Union

full-time

Posted on:

Origin:  • 🇺🇸 United States • California, Florida, Virginia

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Salary

💰 $96,900 - $141,600 per year

Job Level

Mid-LevelSenior

Tech Stack

PMP

About the role

  • Analyze, determine, coordinate, and implement continuous process improvements (CPI) to achieve end-to-end business optimization of highly complex business processes and systems.
  • Identify opportunities for Artificial Intelligence (AI) integration by assessing current state processes, evaluating automation potential, and designing AI-supported future state workflows.
  • Leverage advanced data analysis, business process reengineering (BPR), and AI solutioning to enhance ROI, reduce costs, and improve operational effectiveness.
  • Provide strategic guidance to senior leadership on AI-driven transformation initiatives and support the deployment of intelligent process automation solutions.
  • Oversee, direct, and lead the most complex/unusual tasks of broad latitude and significant impact requiring complex analysis.
  • Map and model current and future state processes, incorporating machine learning, natural language processing, and intelligent automation to optimize performance.
  • Develop and monitor performance metrics, conduct cost-benefit analyses, implement change management techniques, and monitor KPIs.
  • Support cross-functional teams in design and implementation of AI-supported process improvements; perform other duties as assigned.

Requirements

  • Expert knowledge of business process reengineering (BPR) and process mapping/modeling, with demonstrated experience in identifying and implementing AI-driven improvements.
  • Extensive experience in data analysis and AI opportunity assessment, including the use of statistical methods, GenAI frameworks, and automation tools.
  • Strong project management skills, including leading AI-related initiatives, driving cross-functional teams, and ensuring successful implementation of intelligent solutions.
  • Advanced communication and stakeholder engagement skills, with the ability to translate complex AI concepts into actionable business strategies.
  • Expert research, analytical, and problem-solving skills
  • Relevant certifications such as Lean Six Sigma, CBPP, BPR, PMP, or AI/ML-related credentials preferred or equivalent experience.
  • Knowledge of market trends, business strategies, and emerging technologies and their interrelationships
  • Certified Business Process Improvement/Reengineering Practitioner (BPR) or equivalent combination of training, education, and experience (desired)
  • Master's Degree in Business Administration, Finance, or equivalent combination of training, education, and experience (desired)