Neara

Architect

• Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers.
• Work directly and closely with customers, including meaningful time on-site with customers to:
• Drive and embed the use of the Neara platform by customers, including enabling the customer’s ability to proficiently use the platform to ensure customer ease of adoption and use throughout their organisation.
• Ensure that Neara solutions adopted by customers are being delivered as contractually scoped and are delivering on identified business outcomes.
• Develop a deep understanding of customer strategic imperatives and business goals in order to provide clear guidance on where Neara solutions can enable or enhance.
• Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business, including with respect to workflow or change management requirements that sit outside the core Neara scope.
• Collaborate with customers to define and deliver business cases and related ROI metrics, in support of the value delivered by Neara solutions, including established cadences around internal reporting and value delivery reviews.
• Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions through the identification of additional business drivers or pain points that Neara can help solve.
• Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships, built on credibility, authenticity and transparency.
• Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks.
• Design and deliver focused training sessions and workshops aligned with customer goals and workflows
• Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities.

Customer Value Architect

Implementation Specialist

• Account strategy: Develop and maintain a "living" account strategy.
• Value-driven delivery: Shift the focus from hitting milestones to realizing actual business value.
• Team leadership: Mentor and challenge a team of technical ICs.
• Organisational navigation: Master the internal politics of enterprise environments.
• Decisive judgment: Know when to escalate and when to handle it yourself.

Director, Customer Implementation

Customer Success Manager

• Build out and operationalize the Operations function in the US, taking it from an early-stage foundation through to a mature operating model that scales with Neara's growth.
• Define and embed project management and customer engagement best practices across the Customer Success team, including targeted coaching for priority projects.
• Design and maintain the project tracking & reporting infrastructure that surfaces project status, risks and value delivery to leadership - from team-level rituals to regional and global executive dashboards.
• Set standards for how teams are configured for success, including team structure, resource allocation, and contract review processes with Product and Engineering.
• Design and maintain Customer Success team onboarding and continuous learning systems.
• Track and surface team sustainability signals to leadership, ensuring individual contributor insights cut through management, and that we proactively manage burnout risk.

Director, Customer Success Operations

• Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers.
• Work directly and closely with customers, including meaningful time on-site with customers to:
• Drive and embed use of the Neara platform by customers, including enabling the customer’s ability to proficiently use the platform to ensure customer ease of adoption and use throughout their organisation.
• Ensure that Neara solutions adopted by customers are being delivered as contractually scoped and delivering on identified business outcomes.
• Develop a deep understanding of customer strategic imperatives and business goals in order to provide clear guidance on where Neara solutions can enable or enhance.
• Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business, including with respect to workflow or change management requirements that sit outside core Neara scope.
• Collaborate with customers to define and deliver business cases, and related ROI metrics, in support of the value delivered by Neara solutions, including established cadences around internal reporting and value delivery reviews.
• Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions through the identification of additional business drivers or pain points that Neara can help solve.
• Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships, built on credibility, authenticity and transparency.
• Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks.
• Design and deliver focused training sessions and workshops aligned with customer goals and workflows
• Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities.
• This position requires the ability to work on-site in Houston and/or Dallas during the week, with regular in-person collaboration alongside our customers.

• Lead the post-sale journey for Portuguese accounts, from initial onboarding to long-term renewal and expansion.
• Partner with customers to embed Neara into their daily workflows, specifically across vegetation management, clearance analysis, and CAPEX prioritization.
• Bridge the gap between complex technical outputs (AI/Physics models) and executive-level business outcomes.
• Conduct Quarterly Business Reviews (QBRs) and maintain high-level relationships with stakeholders within DSOs and TSOs.
• Act as the voice of the Portuguese market, collaborating with our EU Sales, Deployment, and Product teams to align our roadmap with local needs.
• Monitor customer health scores and drive Net Revenue Retention (NRR) by identifying upsell opportunities.

Full-stack Engineer

• Own delivery end to end: plan and execute work across one or more quarters, set clear goals with your team and hold them to account, and make sure work ships reliably, sustainably, and in full.
• Lead, grow, and mentor the team: develop ~3 engineers (in a cross-functional team of ~5) in their craft and quality of execution, support their career growth, and guide architecture, decision-making, and technical scaffolding - setting the standard for communication, accountability, and engineering culture. Your technical leadership and influence lifts others building on RVO too, including Customer Success - beyond your direct reports.
• Stay hands-on where you multiply the team: contribute to system design and architectural decisions, and write and review production-quality code across performance-critical, data-intensive components. This isn't a hands-off role: you'll lead best by understanding the substance.
• Own the technical core of RVO: Balance what lives in our core engineering platform versus the application layer, so the solution stays performant, flexible, and maintainable as it grows.
• Work with complex, large-scale data: shape the ingestion and data structures that synthesise disparate sources (GIS, LiDAR, asset condition, historical failures) with a rich geospatial library, across very large networks.
• Partner across the business, and look ahead: work closely with Product, Deployment, Customer Success, and Sales, and get in front of customers to understand the problems utilities face. Spot the platform capabilities other teams own that RVO will depend on, and line them up before your team needs them.
• Raise the bar across engineering: influence best practices, tooling, and long-term platform direction, and help scale Neara's engineering culture as we grow.

Tech Lead Manager, Risk & Value Optimisation

Data Engineer

• Contribute to the end-to-end deployment of the Neara platform for utility customers worldwide.
• Ingest and manipulate massive datasets (LiDAR, GIS, and asset databases) using Neara’s schema language and configuration framework.
• Perform rigorous QA/QC to ensure the digital twin accurately reflects real-world physics and customer specifications.
• Build custom reports and dashboards within the platform to drive actionable insights for utility engineers.
• Work closely with Product and Engineering to provide feedback on process and tool improvements to speed up future deployments.

Solutions Engineer

• Develop deep proficiency with the Neara software platform — including AutoDesign
• Serve as the technical subject matter expert in customer conversations
• Partner with Sales to craft and deliver technical presentations
• Partner with Marketing to shape messaging, positioning, and content
• Partner with Product to channel the voice of the utility designer into the roadmap
• Map Neara's capabilities against incumbent tooling
• Build playbooks, technical FAQs, objection handling, competitive teardowns
• Engage directly with utility stakeholders

Solution Engineer – Structural Design

Events

• Own Neara’s most high-impact executive events and conference touchpoints end-to-end
• Elevate our physical brand presence into the most sophisticated and conversation-worthy in our space
• Drive flawless cross-functional coordination across Sales, Marketing, Product, and Leadership
• Design and deliver curated executive summits, advisory gatherings, and private customer events
• Own Neara’s end-to-end strategy and presence at global flagship conferences
• Build premium conference marketing kits that signal category leadership
• Build and maintain master project plans for every major event
• Act as the cross-functional command center ensuring alignment among teams
• Orchestrate executive experiences that deepen strategic relationships
• Elevate webinars into polished digital experiences
• Establish scalable systems for event planning, vendor management, and budget control
• Ensure post-event follow-up and pipeline tracking are tightly coordinated with Sales

Events Lead

Human Resources

• Partner with senior leaders and managers across USA and EU operations to develop and execute people strategies that align with business objectives and support rapid organisational growth.
• Provide expert guidance on US federal and state employment law and EU employment regulations, ensuring the company remains compliant across all relevant jurisdictions.
• Lead and support employee relations matters including performance management, conflict resolution, disciplinary processes, and workplace investigations across the USA and EU.
• Drive talent management initiatives including succession planning, workforce planning, and organisational design to support a scaling business.
• Champion a strong culture of engagement, inclusion, and wellbeing; design and deliver programs that strengthen employee experience across distributed teams.
• Collaborate with global HR colleagues to develop, review, and implement HR policies, frameworks, and practices that are both locally compliant and globally consistent.
• Use HR data and people analytics to identify trends, inform decision-making, and measure the effectiveness of HR programs and initiatives.

Customer Value Architect

Director, Customer Implementation

Director, Customer Success Operations

Customer Value Architect

Customer Value Architect

Customer Success Manager

Tech Lead Manager, Risk & Value Optimisation

Data Engineer

Solution Engineer – Structural Design

Events Lead

Customer Value Architect

Human Resource Business Partner