Customer Value Architect

Neara

Customer Value Architect driving adoption and ROI validation for Neara's software platform with highest value customers. Develop strong client relations while delivering training and engagement.

Posted 7/20/2026full-timeAustin • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $130,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer engagement and account management, with a focus on driving adoption of the Neara software platform. Capable of developing ROI frameworks and delivering training to enhance customer value and satisfaction.

Highest-signal resume keywords

Enterprise Account EngagementCustomer Value DevelopmentROI FrameworksStakeholder EngagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Neara Software ProficiencyEnterprise Software FamiliarityBusiness Case DevelopmentChange ManagementTraining Delivery

Soft Skills

Critical ThinkingProblem-SolvingRelationship BuildingCollaboration

Certifications & Qualifications

Engineering Degree (Preferred)

Industry Keywords

InfrastructureEnergy SectorConsulting Organization

About the role

Key responsibilities & impact

Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers.
Work directly and closely with customers, including meaningful time on-site with customers to:
Drive and embed use of the Neara platform by customers, including enabling the customer’s ability to proficiently use the platform to ensure customer ease of adoption and use throughout their organisation.
Ensure that Neara solutions adopted by customers are being delivered as contractually scoped and delivering on identified business outcomes.
Develop a deep understanding of customer strategic imperatives and business goals in order to provide clear guidance on where Neara solutions can enable or enhance.
Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business, including with respect to workflow or change management requirements that sit outside core Neara scope.
Collaborate with customers to define and deliver business cases, and related ROI metrics, in support of the value delivered by Neara solutions, including established cadences around internal reporting and value delivery reviews.
Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions through the identification of additional business drivers or pain points that Neara can help solve.
Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships, built on credibility, authenticity and transparency.
Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks.
Design and deliver focused training sessions and workshops aligned with customer goals and workflows
Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities.
This position requires the ability to work on-site in Houston and/or Dallas during the week, with regular in-person collaboration alongside our customers.

Requirements

What you’ll need

Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organization
Familiarity with enterprise software platforms and deployments
Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities
Strong communication skills, you can explain complex topics clearly
Strong critical thinking capabilities, you can translate back from customer outcomes to technical solutions
Strong external stakeholder engagement skills, including the ability to build trusted relationships
A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities
Experience within infrastructure, and specifically the energy sector, is a plus but not essential
An engineering degree is a plus but not essential.

Benefits

Comp & perks

Competitive salary + ESOP
Significant career development and growth opportunities
Highly meritocratic, non-bureaucratic, and low ego work culture
The opportunity to work on complex, meaningful products and real world problems
The opportunity to play a direct, critical role in the trajectory of a high growth company