Director, Customer Success Operations

Neara

Director of Customer Success Operations shaping the operations function for Neara in the US. Leveraging project management to enhance customer engagement, delivery, and systems.

Posted 7/20/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $180,000 - $220,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive project management expertise with a focus on building and operationalizing effective frameworks, coaching teams, and designing reporting infrastructures. Capable of translating complex project dynamics into actionable insights for leadership while ensuring team sustainability and success.

Highest-signal resume keywords

Project Management ExperiencePMO LeadershipEnterprise Software DeploymentsReporting and Dashboard DesignStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProject Management StandardsComplex Implementation SuccessResource AllocationContract Review Processes

Soft Skills

CoachingCommunicationTeam ConfigurationBurnout Risk Management

Tools & Technologies

FiberyJiraAsanaProject Tracking Systems

Industry Keywords

High-Growth SoftwareConsultingEnterprise TechnologyEnergy Sector

About the role

Key responsibilities & impact

Build out and operationalize the Operations function in the US, taking it from an early-stage foundation through to a mature operating model that scales with Neara's growth.
Define and embed project management and customer engagement best practices across the Customer Success team, including targeted coaching for priority projects.
Design and maintain the project tracking & reporting infrastructure that surfaces project status, risks and value delivery to leadership - from team-level rituals to regional and global executive dashboards.
Set standards for how teams are configured for success, including team structure, resource allocation, and contract review processes with Product and Engineering.
Design and maintain Customer Success team onboarding and continuous learning systems.
Track and surface team sustainability signals to leadership, ensuring individual contributor insights cut through management, and that we proactively manage burnout risk.

Requirements

What you’ll need

8+ years of project management experience, ideally including a PMO leadership role or equivalent within a high-growth software, consulting, or enterprise technology environment.
Direct experience supporting or managing enterprise software deployments or large scale transformation programs, with a clear understanding of what makes complex implementations succeed or fail.
Track record of building or substantially redesigning project management standards, rituals, or PMO functions - not just operating within an existing framework.
Comfortable working at multiple altitudes: defining strategy and methodology one day, sitting alongside a project team to unblock execution the next.
Strong communication skills, with the ability to translate complex project status, risks and trade-offs into clear narratives for senior leadership and customers alike.
Comfortable with data and tooling - able to design and stand up reporting, dashboards and tracking systems, and confident working with project management tools (e.g., Fibery, Jira, Asana or similar).
Experience within infrastructure, and specifically the energy sector, is a plus but not essential.

Benefits

Comp & perks

This is a rare opportunity to establish a brand-new function for Neara.
You will define the strategy, operationalize the CS org, and set the standard for how we scale our customer success operations in our largest market.
Based in our New York City office, you will be at the epicenter of our US market, collaborating face-to-face with executive leadership and cross-functional teams.
Work on technology that matters. Our physics-enabled digital twins are actively protecting global energy grids from increasingly common weather events and structural failure, meaning your operational excellence directly translates to a more resilient world.
You will have the strategic autonomy to influence global operations, paired with a collaborative culture where everyone, from engineering to leadership, is accessible and aligned on the same mission.