Customer Success Manager

Neara

Customer Success Manager enhancing operational decision-making for Portuguese utilities. Leading post-sale journey and ensuring maximum value from digital twin technology.

Posted 7/20/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Technical Consulting, with a strong focus on driving Net Revenue Retention and managing relationships with stakeholders in the Utilities and Energy sectors. Proficient in navigating technical discussions and aligning product roadmaps with market needs.

Highest-signal resume keywords

Customer Success ManagementTechnical ConsultingNet Revenue Retention (NRR)Fluent PortugueseExperience with Electricity Distribution (DSO) or Transmission (TSO)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data-Driven DiscussionsTechnical ConversationsGIS SystemsAsset Management SystemsCAPEX Prioritization

Soft Skills

Relationship ManagementCreative Problem SolvingCommunication Skills

Industry Keywords

UtilitiesInfrastructureEnergyEngineering SaaSQuarterly Business Reviews (QBRs)

About the role

Key responsibilities & impact

Lead the post-sale journey for Portuguese accounts, from initial onboarding to long-term renewal and expansion.
Partner with customers to embed Neara into their daily workflows, specifically across vegetation management, clearance analysis, and CAPEX prioritization.
Bridge the gap between complex technical outputs (AI/Physics models) and executive-level business outcomes.
Conduct Quarterly Business Reviews (QBRs) and maintain high-level relationships with stakeholders within DSOs and TSOs.
Act as the voice of the Portuguese market, collaborating with our EU Sales, Deployment, and Product teams to align our roadmap with local needs.
Monitor customer health scores and drive Net Revenue Retention (NRR) by identifying upsell opportunities.

Requirements

What you’ll need

5-10+ years of professional experience in Customer Success, Technical Consulting, or Enterprise Account Management.
Ideally, you have a background in Utilities, Infrastructure, Energy, or Engineering SaaS. Familiarity with GIS or Asset Management systems is a major plus.
Fluent Portuguese speaker with professional fluency in English.
You are comfortable with data-driven discussions and can comfortably navigate technical conversations with engineers and executives alike.
You are smart, creative, and fanatical about making a tangible difference in the real world.
Comfortable traveling 20-40%.
Plus for an Engineering background (Electrical, Industrial, Civil, or Energy).
Plus for experience working with Electricity Distribution (DSO) or Transmission (TSO) operators.

Benefits

Comp & perks

Your work directly impacts the safety and reliability of global power grids, helping utilities prevent wildfires and prepare for climate-driven weather events.
You’ll gain expert-level proficiency in our engineering-grade 3D modeling environment and exposure to the forefront of Digital Twin technology.
We are scaling fast; as a Customer Success Manager, you will be at the forefront of our expansion in Portugal, with opportunities to influence our product roadmap and drive long-term enterprise partnerships.