NCR Corporation

Field Engineer

• Perform customer installation, maintenance, and service calls promptly and effectively.
• Service electromechanical equipment like self-checkout systems within an assigned territory.
• Perform maintenance, repair, PM work, and system overhauls.

Field Service Technician I

Sales Engineer

• Jointly create, manage and execute account plans side by side with the Account Executives, by taking lead on key technical initiatives
• Maintain and develop existing and new offerings through appropriate and relevant internal liaison, to optimize business growth and customer satisfaction
• Plan and prioritize opportunities for utmost productivity and efficiency
• Validate software, hardware and services pricing and margins based on the scope of work
• Engage Professional Services in opportunities after forming a clear solution plan
• Monitor and report on market and competitor’s activities
• Communicate and report internally on opportunity status and plan ahead using appropriate methods to facilitate the development of profitable business and sustainable relationships
• Attend, present, and demonstrate at customer meetings and internal sessions with other company functions, as necessary
• Influence buyers on product offering new / improved products / innovation within the industry
• Focus on upselling while acting as a technical advisor to customers within remit
• Follow and comply with all relevant policy and quality system and administration procedures, processes and practice
• Work with and drive other teams to ensure the right personnel are aligned for specific product demos and presales discussions
• Influence changes through close internal dialogue, ensuring customer’s expectations and service agreements are met
• Influence product development and enhancements using gathered intelligence to enhance internal practices and processes, achieving genuine sales development

Public Sector Retail Sales Engineer – Federal

• Perform customer installation, maintenance, and service calls promptly and effectively.
• Service electromechanical equipment like self-checkout systems within an assigned territory
• Perform maintenance, repair, PM work, and system overhauls.

Field Service Technician

• Perform customer installations, maintenance, and service calls promptly and effectively
• Service electromechanical equipment, including self-checkout systems, within an assigned territory
• Conduct maintenance, repairs, preventive maintenance, and system overhauls

• Installation, maintenance, and repairs on equipment within an assigned territory to assure continuity of customer operations and high levels of customer satisfaction.
• Ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements (SLA).
• Diagnose, repair, and replace components on any equipment supported by NCR Voyix including but not limited to Point of Sale, Self-service checkout, servers and other back office equipment, hand held terminals and associated peripherals.
• Installation of new, or to upgrade existing equipment, in line with the Statement of Work (SOW).
• Assisting in site preparation, including installation of cable, staging of equipment, and testing of equipment; may also perform required modular swaps and unit replacements.
• Build working relationships with customers and develop informal communication channels with customer account at the local level.
• Responsible for all NCR Voyix assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management.
• Maintain an appropriate parts inventory as well as parts record keeping.
• Accurate and prompt reporting of calls and activity, as well as other reporting as required; Tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation.
• Capturing detailed customer asset information and other data required to complete any invoicing or billing activities.
• Participate in the Shift Pattern for the operating area – this may include weekend and evening working as determined by the Customer Coverage and SLA requirements.

Customer Success Manager

• Act as the primary tactical point of contact for customer delivery, satisfaction, and service-related discussions.
• Translate customer needs into actionable service requirements across the chain.
• Build trusted relationships across customer operations, engineering, and management layers.
• Lead or contribute to end-to-end chain orchestration across internal teams, vendors, and SIAM-related roles.
• Ensure alignment between operational teams and customer expectations.
• Monitor service performance, identify structural issues, and drive Continuous Improvement initiatives.
• Connect industry trends and best practices to internal processes and customer environments.

• Mantenimiento, instalación y reparación de equipos dentro de un territorio asignado
• Diagnosticar, reparar y reemplazar componentes en cualquier equipo soportado
• Instalar nuevo equipo o actualizar del existente
• Asistir en la preparación del sitio
• Construir relaciones de trabajo con los clientes y desarrollar canales de comunicación

Técnico de Servicio de Campo

• Diagnosticar, reparar y reemplazar componentes en cualquier equipo soportado por NCR Voyix
• Responsabilidad de los problemas o incidentes del cliente hasta que la situación se resuelva
• Construir relaciones de trabajo con los clientes y desarrollar canales de comunicación informal con la cuenta del cliente a nivel local
• Reportar de manera precisa y oportuna las llamadas y actividades, así como otros informes según sea necesario

DevOps Engineer

• Design, maintain, and optimize CI/CD pipelines with embedded security controls.
• Automate infrastructure provisioning using Infrastructure as Code (IaC) tools.
• Manage and secure Windows, Android and Linux-based systems across cloud and on‑prem environments.
• Implement monitoring, alerting, logging, and observability tooling.
• Support SOC 2 audits, security control implementation, and evidence collection.
• Integrate SAST/SCA/DAST tools into CI/CD pipelines.
• Collaborate with Security, Engineering, and Retail Operations teams.

Senior DevSecOps & Compliance Consultant

• Mantenimiento, instalación, y reparación de equipos dentro de un territorio asignado para asegurar la continuidad de las operaciones del cliente
• Puede ser solicitado para trabajar fuera del área asignada según los proyectos
• Responsabilidad de los problemas o incidentes del cliente hasta que la situación se resuelva
• Diagnosticar, reparar y reemplazar componentes en cualquier equipo soportado por NCR Voyix
• Instalación de nuevo equipo o actualización del equipo existente
• Asistir en la preparación del sitio
• Responsable de todos los activos de NCR Voyix que se utilizarán en la prestación de servicios al cliente
• Mantener un inventario adecuado de piezas
• Reportar de manera precisa y oportuna las llamadas y actividades
• Puede requerir viajes prolongados
• Participar en el Patrón de Turnos para el área operativa
• Trabajar para alcanzar los Indicadores Clave de Desempeño (KPI) establecidos

• Mantenimiento, instalación, y reparación de equipos dentro de un territorio asignado.
• Responsabilidad de los problemas o incidentes del cliente hasta que la situación se resuelva.
• Diagnosticar, reparar y reemplazar componentes en cualquier equipo soportado por NCR Voyix.
• Instalación de nuevo equipo o actualización del equipo existente.
• Asistir en la preparación del sitio, incluyendo la instalación de cables y pruebas del equipo.
• Mantener un inventario adecuado de piezas.

Técnico de Servicio de Campo I

• Perform customer installation, maintenance, and service calls promptly and effectively
• Service electromechanical equipment like self-checkout systems within an assigned territory
• Perform maintenance, repair, PM work, and system overhauls

• Installation, maintenance, and repairs on equipment within an assigned territory to assure continuity of customer operations and high levels of customer satisfaction.
• May be requested to work outside of assigned area as determined by projects, to cover for colleagues, and at times of demand peaks.
• Ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements (SLA).
• Diagnose, repair, and replace components on any equipment supported by NCR Voyix including but not limited to Point of Sale, Self-service checkout, servers and other back office equipment, hand held terminals and associated peripherals.
• Installation of new, or to upgrade existing equipment, in line with the Statement of Work (SOW).
• Assisting in site preparation, including installation of cable, staging of equipment, and testing of equipment; may also perform required modular swaps and unit replacements.
• Field Service Technician responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.
• Build working relationships with customers and develop informal communication channels with customer account at the local level.
• Responsible for all NCR Voyix assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management.
• Maintain an appropriate parts inventory as well as parts record keeping.
• Accurate and prompt reporting of calls and activity, as well as other reporting as required; Tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation.
• Capturing detailed customer asset information and other data required to complete any invoicing or billing activities.
• May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports to meet SLA.
• Participate in the Shift Pattern for the operating area – this may include weekend and evening working as determined by the Customer Coverage and SLA requirements.
• Work to achieve the Key Performance Indicators established on a routine basis in order to ensure high levels of customer satisfaction, superior quality outcomes, awareness and maintenance of cost and safe operations as highest priority.