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Customer Success Manager
NCR Corporation. Act as the primary tactical point of contact for customer delivery, satisfaction, and service-related discussions.
About the role
Key responsibilities & impact- Act as the primary tactical point of contact for customer delivery, satisfaction, and service-related discussions.
- Translate customer needs into actionable service requirements across the chain.
- Build trusted relationships across customer operations, engineering, and management layers.
- Lead or contribute to end-to-end chain orchestration across internal teams, vendors, and SIAM-related roles.
- Ensure alignment between operational teams and customer expectations.
- Monitor service performance, identify structural issues, and drive Continuous Improvement initiatives.
- Connect industry trends and best practices to internal processes and customer environments.
Requirements
What you’ll need- Strong understanding of infrastructure services, retail hardware, and/or operational technology environments.
- Experience in chain-management, service management, or SIAM concepts.
- Proven ability to operate at a tactical level, not only operational.
- Continuous improvement mindset, including identification and remediation of structural service issues.
- Strong analytical skills with focus on non-functional requirements.
- Excellent communication skills, able to navigate between technical teams and business stakeholders.
Benefits
Comp & perks- Health insurance
- Flexible working hours
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
infrastructure servicesretail hardwareoperational technologychain managementservice managementSIAM conceptsanalytical skillsnon-functional requirements
Soft Skills
customer deliverycustomer satisfactionrelationship buildingtactical operationscontinuous improvement mindsetcommunication skills