Customer Success Manager

NCR Corporation

Customer Success Manager ensuring successful delivery and performance for NCR Voyix in unified commerce. Engaging with customers and managing service chains for optimal business outcomes.

Posted 4/22/2026full-timeAmsterdam • 🇳🇱 NetherlandsMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the primary tactical point of contact for customer delivery, satisfaction, and service-related discussions.
Translate customer needs into actionable service requirements across the chain.
Build trusted relationships across customer operations, engineering, and management layers.
Lead or contribute to end-to-end chain orchestration across internal teams, vendors, and SIAM-related roles.
Ensure alignment between operational teams and customer expectations.
Monitor service performance, identify structural issues, and drive Continuous Improvement initiatives.
Connect industry trends and best practices to internal processes and customer environments.

Requirements

What you’ll need

Strong understanding of infrastructure services, retail hardware, and/or operational technology environments.
Experience in chain-management, service management, or SIAM concepts.
Proven ability to operate at a tactical level, not only operational.
Continuous improvement mindset, including identification and remediation of structural service issues.
Strong analytical skills with focus on non-functional requirements.
Excellent communication skills, able to navigate between technical teams and business stakeholders.

Benefits

Comp & perks

Health insurance
Flexible working hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

infrastructure servicesretail hardwareoperational technologychain managementservice managementSIAM conceptsanalytical skillsnon-functional requirements

Soft Skills

customer deliverycustomer satisfactionrelationship buildingtactical operationscontinuous improvement mindsetcommunication skills