Field Service Technician

NCR Corporation

. Installation, maintenance, and repairs on equipment within an assigned territory to assure continuity of customer operations and high levels of customer satisfaction.

Posted 4/21/2026full-timeWashington • District of Columbia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $38,900 - $58,300 per yearWebsite

About the role

Key responsibilities & impact

Installation, maintenance, and repairs on equipment within an assigned territory to assure continuity of customer operations and high levels of customer satisfaction.
May be requested to work outside of assigned area as determined by projects, to cover for colleagues, and at times of demand peaks.
Ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements (SLA).
Diagnose, repair, and replace components on any equipment supported by NCR Voyix including but not limited to Point of Sale, Self-service checkout, servers and other back office equipment, hand held terminals and associated peripherals.
Installation of new, or to upgrade existing equipment, in line with the Statement of Work (SOW).
Assisting in site preparation, including installation of cable, staging of equipment, and testing of equipment; may also perform required modular swaps and unit replacements.
Field Service Technician responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.
Build working relationships with customers and develop informal communication channels with customer account at the local level.
Responsible for all NCR Voyix assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management.
Maintain an appropriate parts inventory as well as parts record keeping.
Accurate and prompt reporting of calls and activity, as well as other reporting as required; Tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation.
Capturing detailed customer asset information and other data required to complete any invoicing or billing activities.
May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports to meet SLA.
Participate in the Shift Pattern for the operating area – this may include weekend and evening working as determined by the Customer Coverage and SLA requirements.
Work to achieve the Key Performance Indicators established on a routine basis in order to ensure high levels of customer satisfaction, superior quality outcomes, awareness and maintenance of cost and safe operations as highest priority.

Requirements

What you’ll need

Clean Driving License required
High School Diploma or equivalent years of related experience
Basic Computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suite
Experience in PC Hardware Maintenance and support
Works well with minimal supervision; Good problem-solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work
Excellent interpersonal skills/customer relationship skills required
High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required.
High level of personal integrity; Support and promote teamwork and cooperative effort.
Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-calls.

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PC Hardware MaintenanceMechanical AptitudeElectrical AptitudePoint of Sale SystemsSelf-service CheckoutServer MaintenanceNetwork MaintenanceRouter ConfigurationSwitch ConfigurationHubs Maintenance

Soft Skills

Problem-solvingInterpersonal SkillsCustomer Relationship SkillsAbility to Work Under PressureAbility to Meet DeadlinesAbility to Work with Minimal SupervisionAbility to Pick Up New Skills QuicklyTeamworkPersonal IntegrityFlexibility

Certifications

Clean Driving LicenseHigh School Diploma