NBCUniversal

Product Manager

• Define and maintain the platform product strategy, roadmap, and business value metrics
• Own the lifecycle of platform products and services from ideation through retirement
• Partner closely with engineering, enterprise architecture, security, operations, infrastructure, data, and business stakeholders
• Lead backlog prioritization and platform delivery planning within Agile product teams
• Define platform service models, support expectations, and operational readiness requirements
• Improve developer productivity through self-service capabilities, APIs, automation, and documentation

Principal Platform Product Manager, Payment

Backend Engineer

• Build, improve, and maintain a high-performance, highly available, distributed online video Ad Server system
• Work closely with Product Managers (PMs) to build features for business needs
• Collaborate on technical specifications to determine operational feasibility
• Oversee the complete lifecycle of software development including designing, prototyping, implementation, testing, maintenance, and technical support
• Provide technical leadership and mentorship to the engineering team

Lead C++ Software Engineer

Customer Support

• Responsible for providing customer support for inquiries and ensuring a positive experience
• Retains customers by understanding their satisfaction levels and addressing cancellations
• Builds rapport with customers through effective communication and consultative relationship

Customer Experience Representative, Retention Services

Support Engineer

• Analyzing technical issues across all OSI model layers
• Utilizing diagnostic tools for root cause analysis
• Collaborating with cross-functional teams to address and resolve network anomalies
• Documenting customer interactions and technical resolutions
• Managing relationships with Enterprise Business customers and internal teams
• Staying informed on industry standards and emerging technologies
• Utilizing command line interfaces for device management, including Ciena, Juniper, Adtran, Edgewater, and Cisco
• Escalating complex service issues with detailed analysis

Strategic Support Engineer I – Night Shift

Sales Engineer

• Provide subject matter expertise on design and implementation of complex data network and voice solutions
• Support sales team with product modifications and engineering expertise for projects
• Design solutions that meet business applications and assure appropriate bandwidth for future growth
• Provide timely technical support and problem resolution for field service questions

Senior Sales Engineer – Managed Solutions

Manager

• Manage the delivery of the Major Incident Management function
• Manage the Major Incident Team Leads and offshore team to ensure internal SLOs are met
• Ensure restoration of normal service operations as quickly as possible to minimize impact on business operations
• Define, manage and ensure delivery of clear communication strategies for major incidents
• Provide updates to end users and leadership via outage notifications
• Analyze workflows to identify operational bottlenecks and recommend targeted solutions
• Identify and implement continual service improvement opportunities across functions
• Serve as the escalation point for Major Incident functions and incidents
• Develop internal dashboards and reports on Major incidents

Incident Response Manager

Account Executive

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience
• Providing outstanding customer service with all customer interactions
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence
• Helping customers interpret and clarify their account statements and pay their bills in the store
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests
• Acting as brand ambassador to promote Comcast/Xfinity products
• Providing expert-level understanding and passion around technology, especially around Comcast products and services
• Maintaining detailed sales product knowledge, including competitive information
• Contributing to a fun and competitive environment

Retail Sales Consultant – Bilingual Spanish Preferred

• Develops the strategy of the sales territory
• Actively researches and generates new leads through various prospecting activities
• Builds relationships and drives alignment and regular communication between key GTM partners
• Creates and delivers face-to-face sales presentations to strategic prospective clients
• Maintains accurate and quality sales records and prepares sales and activity reports as required

Account Executive 3, Enterprise Direct Sales – Managed Solutions

Technician

• Install, maintain, and troubleshoot residential voice, video, and internet services
• Perform service calls and field assessments
• Educate customers on equipment use and company services
• Complete accurate documentation using digital tools

Residential Installation – Service Technician

Data Engineer

• Leverage a dynamic skill set in our rapidly growing Snowflake Environment
• Design new software and Data Engineering applications in the Snowflake Environment
• Develop advanced Snowflake SQL and ETL code
• Implement Snowflake standards and best practices
• Work closely with internal stakeholders and business partners
• Conduct regular presentations on Data Governance and Snowflake best practices
• Author and review Data Governance and Snowflake standards and best practices
• Assist Trust and Standards Management in development of standards, guidelines, and best practices
• Displays knowledge of and ability to apply project management skills

Snowflake Data Governance Steward, Engineer 3

Collections

• Investigate credit actions and analyze receivables
• Collaborate on projects to refine methodologies
• Develop debt repayment strategies
• Maintain accurate customer financial records
• Produce daily delinquency reports

Analyst 2, Credit & Collections

• Supervising the installation of cables and poles for overhead-underground construction
• Monitoring project records for start dates, milestones, material costs, and labor expenditures
• Enforcing work site safety standards and conducting regular safety compliance visits
• Supporting project coordination, developing cost estimates, evaluating change orders
• Conducting field surveys and post-construction reviews to ensure project accuracy
• Managing subcontractors and offering technical support

Specialist 2, Construction – Fiber Support Team

• Performing advanced troubleshooting and data analysis to diagnose and resolve trouble tickets, and technical issues nationwide
• Utilizing multiple software systems to investigate, triage, and address complex repair and security-related issues
• Collaborating with engineers, third parties, and business partners to identify root causes and improve troubleshooting processes
• Maintain accurate records and update systems with manual interventions when required
• Providing real-time technical support to operations personnel, and business support teams via inbound calls and emails
• Training and mentoring employees on various applications, troubleshooting techniques, and system best practices
• Monitoring and reporting network outages and restoration events, escalating issues as necessary to resolution teams
• Identifying customer-reported trends, escalating process improvement opportunities, and recommending changes to enhance technical support efficiency
• Acting as a liaison between internal and external teams to resolve technical issues and communicate resolutions effectively
• Ensuring compliance with technical support standards, industry best practices, and regulatory requirements for security and operational integrity
• Regular, consistent, and punctual attendance; Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

Senior Technician, NETS Advanced Voice Routing

Solutions Engineer

• Responsible for effectively managing and monitoring all sales of integrated communication structure to enterprise customers
• Assures optimal sales team staffing and training readiness of sales professionals
• Develops financial and operational objectives

Manager 1 – Enterprise Managed Solutions

Communications

• Plan and execute integrated communications campaigns across multiple workstreams
• Market cyber tools and services and clearly communicate how and when to engage them
• Drive awareness and adoption of cyber initiatives impacting users and application teams
• Create executive‑ready content for leadership briefings and team communications
• Manage and operate HubSpot campaigns, workflows, segmentation, and reporting to support cyber communications and training
• Apply email marketing best practices to drive engagement, completion, and action
• Analyze campaign performance and continuously optimize content and delivery
• Create compelling content across formats, including Email, intranet, web, and training content
• Visual storytelling, motion/video, and micro‑learning assets
• Experiment with new formats, channels, and tools (including AI) to improve reach and effectiveness
• Maintain a consistent voice and strong visual quality aligned to NBCU brand standards
• Partner with Information Security Officers, service owners, subject matter experts, and business communicators
• Translate complex technical topics into simple, audience‑appropriate messages
• Proactively manage timelines, dependencies, and stakeholder expectations
• Manage content across the Cyber intranet, training library, and communication workflows
• Continuously evaluate and improve content structure, usability, and impact
• Coordinate with third‑party vendors for creative, web, or analytics support as needed
• Support and organize virtual and in‑person cyber awareness and training events