Strategic Support Engineer I – Night Shift

NBCUniversal

Engineer I providing technical support for Enterprise Business customers at Comcast Business. Analyzing technical issues, collaborating with teams, and managing customer relationships.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and configuring complex call flows within commercial IMS and Broadsoft environments, while effectively managing relationships with Enterprise Business customers. Proficient in utilizing diagnostic tools for root cause analysis and command line interfaces for device management.

Highest-signal resume keywords

Troubleshooting Complex Call FlowsMetro-E Support ExperienceEnterprise Voice Support ExperienceTechnical Understanding of Networking PrinciplesExperience with Cada and BluePrint

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Root Cause AnalysisNetwork Anomaly ResolutionTechnical DocumentationDevice ManagementTroubleshootingConfiguring Call FlowsNetworking Principles

Soft Skills

CollaborationCustomer-Facing SupportRelationship Management

Tools & Technologies

CienaJuniperAdtranEdgewaterCiscoIMSBroadsoft

Industry Keywords

OSI ModelEnterprise BusinessEmerging TechnologiesTechnical Support

About the role

Key responsibilities & impact

Analyzing technical issues across all OSI model layers
Utilizing diagnostic tools for root cause analysis
Collaborating with cross-functional teams to address and resolve network anomalies
Documenting customer interactions and technical resolutions
Managing relationships with Enterprise Business customers and internal teams
Staying informed on industry standards and emerging technologies
Utilizing command line interfaces for device management, including Ciena, Juniper, Adtran, Edgewater, and Cisco
Escalating complex service issues with detailed analysis

Requirements

What you’ll need

Bachelor's Degree preferred, or combination of experience and coursework
0-2 Years relevant work experience
Metro-E and Enterprise Voice support experience strongly preferred
Fast-paced, customer-facing technical support experience
Technical understanding of networking principles and ability to manage technical platforms
Experience with Cada and BluePrint
Troubleshooting and configuring complex call flows within commercial IMS and Broadsoft environments

Benefits

Comp & perks

Best-in-class Benefits to eligible employees
Personalized options and expert guidance for physical, financial, and emotional support